Dell Reviews

Name: Dell
Address: -, - -, Dublin
Rating: 1.18

1.2 Rating 1,064 Reviews

3 %

of reviewers recommend Dell

About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

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A Paying Customer

Victor

LAV KUSH PRASAD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dell is horrible. I will never waste money in their products ever again. Can you say POS. By far the most garbage product I've ever spent money on. I can buy a no name pc from China that works much better then dell. Never buy a Dell product in your life. It garbage and belongs in a trash can.”

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Posted 6 years ago

“Upon buying our inspiron it began to freeze up during the setup process. We contacted customer support and after them taking it over and spending over 5 hours of time we had to send it in for repair. REceived it back and it began to freeze it up during setup. Had to be sent back a second time. Received it back and it continued doing the same thing. Called customer support and asked for a manager. We asked him for a replacement and he became hostile and rude. He finally just hung up. With no resolution and no place to go but back to India I went to Best Buy where we purchased it. They tested the hardware and then installed a generic Windows 10 without Dell support attached. Voila! It now runs like a dream. Dell sucks and I will never buy another! Mike Gregory Mtgregory48@gmail.com”

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Posted 6 years ago

“I was traveling and the screen on my Dell laptop, less than 1 year old, stopped working. I called Dell Technical Support and they sent me a box to the address where I was staying the next day as promised. I specifically told the Technical Support Rep NOT to send the laptop back to the same address and to ship it to my home address. Unfortunately the Technical Support Rep sent it back to the address where I was staying and it's been over a week and have spent hours on the phone trying to get them to figure out a way to ship it back and as of the writing of this review it is still sitting at the other address. Dell obviously outsources their customer service and their service is horrible! It is inconceivable that such a simple task could be so complicated and I'm losing money every day this laptop. I would NEVER recommend Dell to anyone!!!”

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Posted 6 years ago

“If I could give these people 0 stars, I would. They are ridiculous. They don't understand common English which is extremely frustrating but then they are super shady on top of it. To get more money out of me, they tried to add stuff on to my order without me knowing. Then when I confronted them about it, I was hung up on repeatedly. (Yes, I was being cordial at this point). Since then, I have had nothing but problem after problem with them. They used to be a good company 10 years ago. Not anymore...all of it is outsourced and they don't care at all.”

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Posted 6 years ago

“Wrost product and super bad customer service”

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Posted 6 years ago

“For anybody considering buying a Dell XPS - DON'T! I've previously owned one of the first model XPS laptops, I had it for 10 years and it was amazing! 2 years ago I attempted to order a new one, it was faulty and returned for refund...I decided when I saw the new model a few months ago I would give Dell another chance as the machine looked great and the reviews had been pretty good. This was a huge mistake: I purchased an XPS, nearly 12 weeks later I do not have a functioning laptop (despite Dell shipping two different machines out) and I am yet to be refunded. First XPS: faulty fan (sounded like a jet engine), performance issues, disk issues (kept blue screening with I/O errors) Second replacement XPS: none of the issue of the first machine - great! however could only be used when it wasn't plugged in as when the AC was connected there was a high pitched scratching/buzzing noise from the top left area of motherboard Dell were notified within a couple of days of delivery of the issues on both occasions. For both systems there was near endless and completely pointless "tech support" and troubleshooting, including sending recordings to Dell. I have received zero Next Business Day support. Dell have scheduled collection on 5 dates for the 2nd machine. They have not arrived to collect the laptop on any of these dates. I have repeatedly requested escalation of the issue without success. I have repeatedly requested a complaint reference, which support staff refuse to provide. Dell Support staff are now regularly emailing with useful updates such as "...collection team confirmed that it is booked for collection however it was failed. Even yesterday the collection was arranged however it failed again. I need to check with collections team for the reason for failed collection" - this useful information was given with no explanation/apology. 83 emails later (including one which was sent to me in error containing a significant amount of personal data for another customer) and I've had no laptop for nearly 12 weeks, am down €1,449.00 and have suffered considerable personal and financial issues due to the mistake I made in purchasing an XPS from Dell.”

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Posted 6 years ago

“My expensive 6 month old all-in-one desktop (XPS 7760) suddenly crashed for no apparent reason. Customer service advised me to take it to my own technician, as there was nothing they could do to help over the phone. So, my computer has been in a repair shop for 5 days, I don't know when I will get it back or whether my important data can be saved, & I will be forced to incur significant expense for the repairs. I had never had a problem with my previous Dell which was over 8 years old. Clearly, Dell's quality has deteriorated drastically, & worse, Dell refuses to stand behind its products.”

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Posted 6 years ago

“oing back to school so i decided to use my student loans and get a BRAND NEW laptop. All my laptops before this had been refurbished or hand me downs from my family so i was super excited to get hardware that had never been used before. I get the computer and i decided to play an old game of mine call Dungeon Keepers. So i download the game and i go to play it and its says there's a conflict. I have local data on my computer from 2013 so 5 years ago interfering with my cloud save and they want to know which one i want to keep. Understandably i'm upset that my new computer isn't as "new" as i thought it was. I go to customer service and they transfer me to technical support, for LATIN AMERICA. The dude finds out i'm in the wrong spot and says he gonna transfer me to the us and then i'm just put in an empty chat room and left to sit there. For twenty freaking minutes. They weren't helpful at all and no one even addressed the issue of my computer, it was all oh i'm sorry this isn't my department. Dell is Bullshit and i hope no one ever buys a laptop from them ever.”

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Posted 6 years ago

“I received my XPS 15, 4 years ago The good; the battery lasted 4 years... it's all downhill from here... Went to order a new battery since mine had begun to swell (can eventually explode and burn your house down). I'm a little more understanding considering the age of the computer and battery but batteries should not be swelling and breaking interior components within 4 yrs. The first time I got on the phone they told me they could send someone to fix it for me, at the price of $450... no thanks. So I took matters into my own hands, go ahead and buy a battery and replace it myself. I must have called on 4 different occasions (each time included at least a 15 minute hold and a series of people who seemed to only want to pass you on to the next person). The shipping info and the first person told me I would have the battery within a week and a half... okay, not bad. I checked the next day it tells me it won't be in until a month and a half later. However, every time I decided to check, I would end up with a different date. I called multiple times to see when I could expect my battery as school was starting and I couldn't just sit around with a paperweight of a computer. No one could give me an answer. I was told I would be contacted within 24hrs to let me know when I could expect my shipment... nothing. Called once more today and the gentleman on the phone seemed very sorry with the my experience, he told me to continue to wait a couple more days. I decided to cut my losses and cancel the order to get a battery elsewhere. He did inform me that they have a shortage in the specific battery model I need (probably because everyone else's is also on the verge of catching fire as well). Would have been nice to know there was a shortage when I had first called so I could have gotten a battery from an alternate supplier by the time I made the call to cancel my order. I have loved my $2 300 machine but it sure isn't worth the headache of trying to get an alternate part for it. One thing can be said from this... my next computer will sure as hell not be a Dell, their "customer service" will regularly have you pulling your hair out.”

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Posted 6 years ago

“very bad tech support, premium support sent 3 techs to fix 4 month old system, couldn't fix, so sent in couldn't get parts, offered replacement, not satisfied with offered replacement gave them a choice refund, replace with computer of equal value of my choice or a lawsuit still waiting to hear back”

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Posted 6 years ago

“Avoid Floyd if you have a service call. Ask for a supervisor.”

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Posted 7 years ago

“The most disappointing service i have ever experienced I have not received my laptop yet and i am calling them for week now and they just lie to me”

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Posted 7 years ago

“I purchased a Dell Inspiron laptop for work and I had it for 10 months. I had enough of everything going wrong with it. The charger was very intermittent as in it would sometimes work and mostly not. I had to keep checking for updates every couple of days using Dell Update, (an added feature to accompany Windows Update which I was unaware of when I first acquired said laptop which turned out to be a massive headache to keep up with.) The hard drive was undetected along with the USB port. I couldn't save any work as it kept coming up with error messages even to my external hard drive. The audio started to fail. Needless to say I had enough of always having trouble with this product. For the money, I was expecting something a bit more of standards in terms of quality and reliability. Customer service was an absolute joke. They kept saying it wasn't anything to do with them and any queries I had, I was to take it up with the store I first purchased the device from. Safe to say that I will never purchase a Dell product again.”

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Posted 7 years ago

“I purchased this brand new laptop “Inspiron 13 5000 Series 2-in-1 5379” back in December 7th 2017 as a Christmas and New Year’s present for mom who runs her real estate business and is constantly on the go. This laptop appealed to me as it is touchscreen and light weight. Because it was a Christmas/New Year’s present, I wanted to surprise my mom and did not give her the laptop until the end of December. And with the holidays, she did not start to use the laptop until January. Upon use, the laptop was so slow in its ability to process tasks and programs unlike I’ve ever seen before. It took upwards of 5-10 minutes to fully start up. Simple programs such as internet explorer and google chrome took 2 minutes of loading time, while Microsoft office and adobe acrobat took even longer. Thus my horrendous customer service experience with dell began: The first couple of call, the representative told me that it could be some of the windows updates that aren’t fully installed on the computer thus causing it to be slow. I believed him and let all the updates install. This took hours with the laptop operating so slowly. After installing all the updates the computer continued to exhibit the same symptoms. Second round of calls, when I asked to explore what options I have, the representative told me that I have already gone beyond the 30 day return policy period and can no longer return the product. I was surprised to learn that the first representative that I called did not mention this policy at all and that I was about to miss the deadline. Nonetheless, I went with their protocol and the rep started to want to troubleshoot my computer remotely. This whole process, including providing information to the rep, they connect to my laptop, run test and diagnosis on the laptop, performed optimization processes, took about 3 hours on the phone. At the end, I was told to evaluate the laptop for a while to see if the problem persist. (Of course it did) Third round of calls, at this point it has been a few months since I first started to call. I was fed up and angry as my mom still had not been able to enjoy her “brand new” laptop. I had to escalate the case from the rep to their supervisor as the rep was still trying to offer solutions to test out the laptop. The supervisor was nice enough to have me send the lap top back to their technicians for repair. It sent it in and 2 weeks later, my laptop returned. They replaced the hard drive and reinstalled the OS. The problem? PERSISTED. Similar to the first call, there were many windows updates that had to be installed and I thought it could be just the updates. But no, the problem persisted. Fourth round of calls, a month and a half after I received the laptop back from Dell technicians, I called again. This time demanding an exchange as the laptop is clearly defective. The rep transferred me to a supervisor who told me that exchanges had to be approved by her bosses in another department and they would give me a call back. The Call Back: Karan Haresh was his name. He spoke in a condescending and matter-a-fact tone to me as if I’m stupid and didn’t have a clue about computers. He first accused me of not reaching out to Dell in 3 months after the computer was returned from their technicians group when it was clearly 1 and ½ months. After I confronted him and pointed to the evidence in my email, he switched tactics and started to tell me that the computer was operating fine for all the days that I didn’t call them back to complain until now the problem suddenly occurred and I just want a new computer. Ultimately, he told me that I was SOL and I’m stuck with this pathetic piece of junk that you call a “New Computer”. This really ticked me off. I am a U.S. Army Veteran and I served in Operation Iraqi Freedom. Integrity is one of my most important values. Yet here I have this Dell advanced resolutions representative making up timelines and defaming my character. Second, having knowledge in building my own desktop computers in the past, no matter what the issue is, a brand new computer does not exhibit lag in processing time after just a few month of light to no usage. (Malware and virus can obviously cause this but the laptop was sent in for repair and none was found) similarly, since the laptop came back, it was slow upon arrival. The computer is clearly defective and I’m being left stranded. To those that are about to consider a laptop or any product from dell, please BE WARE of their customer service practices. I’m sure my story isn’t the first and sure as hell isn’t the last. I will be posting this review on all consumer websites I know. I will also dispute this charge with my credit card company and likely pursue legal ramifications as I believe no customer should be treated this way and a company that will send you lemons and point the finger at the customer with a condescending tone should be made public of their actions and be held accountable.”

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Posted 7 years ago

“Most expensive and worst computer at the same time. Overall worst experience ever. Don't ever buy a dell. Product was not as described and service doesn't earn the name service.”

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Posted 7 years ago

“I received a detected laptop and while still in waranty I contacted Dell for support. Took month to arrange for an engineer to come and "fix it" and this was even possible only after I took a day off from work because of their crazily inconvenient working times. The problem persisted after that and after a windows reistanll. Took another few weeks to afree on a time to come pick up the laptop from work... the courier didn't came.... and I am left with that half working laptop.... NO WORDS ..”

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Posted 7 years ago

“I purchased a Dell i3567-3243BLK laptop from Staples; however, the laptop battery stopped charging. It rendered this laptop unusable. Since it was under a year from the purchase date, I took it back to Staples and I talked to the Ladera Ranch, CA manager. He wouldn't take it back and told me I had to contact Dell directly. After wasting my time at Staples, I contacted Dell directly and I returned the product to Dell after a $50+ charge to ship and have them troubleshoot it. After reviewing Dell's disposition on the Dell Repair Status website, I was informed there was a hardware issue with the DC power port. They stated it was an "Accidental" issue; therefore, it wasn't covered under the 1 year warranty. Since I purchased the Square Trade 2 year warranty, I asked Dell to ship the laptop back to me. I contacted Square Trade/Allstate about the warranty I purchased based on the Staples Salesman's statement about how Square Trade would cover everything else that Dell doesn't cover under their warranty. Not True. I submitted a claim within Square Trade's website and it was immediately rejected. After calling Square Trade's customer support I was also told they do NOT cover accidental damage. There was no accident on my part. The laptop simply stopped charging based on a hardware failure. This could be based on bad Dell design, use of cheap components, use of cheap materials, poor workmanship in assembly, bad QA dept., etc. Long story short: 1) Don't buy electronics from Staples, based on their lack of customer service. 2) Don't buy a Dell laptop/desktop based on their lack of service and cheap product. 3) Don't purchase the Square Trade/AllState extra warranty.”

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Posted 7 years ago

“I have copied this review from another I posted on a website since it is completely frustrating and it was truly, my worst customer service experience. My experience with their customer service has always been awful. They never try to work out a situation, or try to give me a great experience, no matter the situation or person. This time, I called Dell Support since I received a phone call saying I would be getting a refund on my warranty (a warranty that Dell made me purchase- a whole OTHER story) since Dell apparently had a bug in their software. After calling Dell and being transferred 5 separate times, I was finally transferred to the scam and fraud portion of Dell. At this time, I was very frustrated and confused as to why this person calling me knew ALL of my information that Dell had, and I politely explained this to the woman, who said her name was Janie. She refused to offer any explanation or show any empathy, so I asked for a Supervisor since Janie was of no help. She would pause, say she didn't have a supervisor, so I asked to speak to someone above her, she said there was no one, so I asked if there was anyone to speak to, to which she simply replied, "Yes, my supervisor". At this point, I felt as if she was just stringing me along, so I asked for his/her name and to be transferred over, but she said she would not do that to me. After some more arguing, I finally requested to have her supervisor call me back, and I gave her my information. The reason I am writing this review was in spite of this rude employee, who refused to help me or acknowledge my issue, and would not allow me to speak to anyone else. I work in an environment where customer service makes a company, and I have to say, with my past experiences with Dell, I can 100% say that their service and company is the worst. This time, it was just the icing on the cake. I have never dealt with a woman such as Janie, and if I ever get transferred to her again, hopefully she will be more helpful or ask to be transferred else where. Hopefully, her supervisor sees this and can properly train her on customer service, as she has none. At this point, I am not sure what to even do; I'll just hope the supervisor calls me back so this issue can be resolved.”

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Posted 7 years ago

“I am done with Dell Computers. I have been purchasing Dell Computers exclusively ever since purchasing my second computer. I have purchased well over 15 computers from Dell, but as of today...I will NEVER purchase a Dell Computer again. I have always precipitated the great customer service and tech support. However, slowly over the years it has gotten worse and worse, starting with the tech support going to a foreign country where obviously they have no clue what they are doing, they so obviously read from que cards and repeat everything you say back to you...while they scramble to find the answer to your question. As if the tech support going way down hill was bad enough, today I called about purchasing a new computer and got the same sort of "I have no clue what I am doing" sort of help from customer support while trying to order a computer. I was already frustrated when I called and of course got the typical "Thank you for calling Dell this is Tom"... (yeah lets start this call off on a lie Kumar). Yes Dell, you have lost yet another customer, and based on the stat above that says only 8% of people would recommend you, I am willing to bet that Dell will not be around for long. It is a shame to see another American company go down the toilet. But Apple Computers will be happy to take my money, and GET THIS...they have people that actually speak English when I call. Yes they are more expensive, but for me...I am willing to pay extra for good customer service (as well as people that I can understand and that can understand me).”

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Posted 7 years ago

“I have called customer care for service issues on 05-08-2018 for a premium category of laptop. It Took very Long time to connect with the customer care and executive are non cooperative and rude. I would neither further purchase dell product nor I would recommend to anyone.”

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Posted 7 years ago

Dell is rated 1.2 based on 1,064 reviews