“DO NOT BUY ANYTHING FROM DTT! I purchased a handguard from them on 12/18/22 and did not receive it until 1/23/23. It took them 5 week to deliver my order. They don’t reply to emails or phone calls no customer service.”
“I am here to advise future buyers that are considering purchasing anything from this company. DON'T DO IT! Prior to this latest debacle, I purchased a few items from the Davidson Defense store front. (I live about 20 minutes away) and those encounters were fine. However, DTT is a separate animal (although they are technically owned by the same entity and share the same address). The problem here is they have NO customer service. I have reached out several times via email and by phone which is a total joke. You call and get a recorded message stating there is no one available to answer your call and then you get hung up on. Initially, I just wanted an update, however after several unanswered email and phone call attempts, I wanted to have my order to be picked up since it seems they are never going to ship my order. But every attempt to reach a live human was a waste of time so I reached out to Davidsons and got no response from them either. I don't know how they are still in business. They need to stop taking orders, fulfill the outstanding ones and hire an adequate staff and train them and hire people to answer customer questions and complaints. Frankly this is the last time I will ever use these tools for anything. Getting something cheaper in this instance is not even close to being worth it. They need to understand that one of the MOST important priorities for a business to succeed is largely impacted by their ability to provide at least decent customer service. But these guys just take your money and eventually ship your items (I'm still waiting) possibly. I would ask for a refund but I don't see that happening so for now I will just continue to throw their asses under the bus and keep backing over them!!! BTW, if you look at other posts on here, they seem to mostly comment on positive reviews, no the negative ones. That says a lot about their commitment to provide any solution or excuse for their lameness.”
“Have ordered from DTT several times. Although shipping can be slow the products were as described. Order inquiries have always received a response. From 7.62x39's to .308 battle rifles it has all worked. Does it require attention on your part during assembly... yes it does. The kits they sell are a good starting point for any build as I upgrade/modify all my weapons. Again... shipping can be problematic but will continue to use them.”
“Stay away! I have ordered from DTT in the past didn't have any issues.
Placed an order back on 12/5/2022. Response back was everything in stock could take up to 5-days to ship.
I received my order 12/28.2022 The order was incomplete, missing two items and another was not what I ordered. Upon receiving the order I immediately tried calling and emailed with pictures as stated on their website. I have placed over twelve phone calls and at least 6-10 emails.
Its a shame company's are doing business like this in the United States. A true disappointment!
William”
“I purchased some items from them on 12/26/22 and never received the items. This company is a scam. You call nobody will answer or call you back. You can email also and nobody will respond. I should have read the reviews first this is what everyone else had the same thing happen. The Question below you need to add did the company send you your order. Answer No”
“I dont know what to say except I will now read reviews on any company I order from them. I ordered a magnifier from this company 2 weeks ago tomorrow. Haven't received order and can get no tracking details or find out anything about my order. I've sent emails and tried to call several times. Today I was on hold 45 min. And 30 min yesterday. Then you get a message saying no one is available to answer phones. Its literally impossible to contact them. They wont even email you back. Getting nervous about it now. Im on disability and every dollar counts for me. Just wanted to treat myself to christmas present. Looks like im not even getting a chunk of coal. Is this even a real business or am I getting scammed. I guess ill wait a few more days and then file a claim with my bank hopefully it will just show up. Super disappointing!”
“I have ordered many times from Delta Team Tactical, shipping was not as fast as expected but never have had a no show order. last order I had was in August of 2022. I am giving four stars for shipping is not super fast but I do realize that at the time there was, and still is, a lot for turmoil in shipping parts. It all fit together and works as good as it looks”
“SCAMMERS. They take your money and completely ghost you after. I'm going on a month now and nothing. The only help they have to offer is some 3rd party service and I think they know nothing because nothing gets done. Nothing but excuses, sad. SCAMMERS not to be trusted. Should be ashamed to call yourself a business.”
“I'm starting to think my purchase on 12/8/22 was more of a donation than a purchase. As with so many reviews, they take your order but never ship, never answer the phone, never return your email, and will never get another order from me.”
“WARNING : THIS COMPANY IS NOT WORTH THE AGGRAVATION IF THEY SHIP AT ALL THEY SEND THE PARTS THAT DON'T FIT TOGHER . IF YOU SEND IT BACK THEY LOSE IT AND WILL NOT REFUND..SCREW ME ONCE SHAME ON YOU SCREW ME TWICE SHAME ON ME. THEY NEVER ANSWER THERE PHONE SCREWED ME OUT OF $209.24”
“I ordered two items on 12/9/2022 which were intended as Xmas gifts, since it's been 10 days I am not able to get response by email or someone to answer the phone. Not sure what to do now, very poor customer service and communication. No where on the website when I placed the order did it mention and type of delay issues. It took 21 minutes on hold today for me to get a prerecorded message that no customer service agents were available.”
“Ordered a simple ar-15 barrel in stock on the third..after 5 days I tried to call..phones out of order..when I emailed them and got a BS excuse of 75% of staff our with covid..I still gave them a couple more days..phones still out of order..emailed them..got another excuse ..here it is 13 days later and still hasn't even been shipped..they use to be a good company but lately falling behind in all departments”
“They wait two weeks after getting your money to ship your order. You get a notice saying your order has shipped when you shouldnhave already had it a week ago. This is a company anti customer policy that PSA also uses and the reason I left them. I was hoping delta team tactical would be better but just like Palmetto state they have good products and good prices but you have to loan them money for two weeks in order for them to send what you paid for. I found another place that ships the next business day like they should and so thats my new place to order from. 80'%lower.com.”
“I did read the previous reviews and wanted to see for myself whether a good or bad experience was to come. After the package arrived within a week of placing my order, DTT delivered big time! I was first motivated by their very competitive pricing. My order was diverse with TF Tactical lightning Glock triggers, spring kits, LFA fluted match barrel, Recover Tactical pistol stabilizer just to name some. Packing slip included confirmation with everything accounted for. Again, their prices are by far the lowest I found and I will definitely order from DTT in the future. I hope everyone has the same great experience. Wanted to give props to the Delta Team as my experience was opposite from the negative reviews I had read. Keep up the excellent work, you have gained a loyal customer in me. Happy Holidays to all!”
“You place an order after fighting with their website and after 7 days or so you begin to wonder where your order is because you should have it by now so you check and find out it hasnt been shipped yet. There is absolutely no excuse for this. It is an anti customer policy that they have decided to use. Give us your money and dont expect anything soon. It's some sort of new age way of doing business they are trying to push on customers so they have the control and it is a privilege for you to be able to do business with them. Big mistake. They wont be around in a year when competing agaisnt companies that ship the same day like they should.”
“Well, as others have stated, I'm not one to write reviews and that usually goes for the good and the bad. I think it's related to not having enough data to make a fair assessment and I only sought out the reviews for this organization after I experienced an issue w/ an upper receiver I'd purchased from DTT. Once I read the reviews, I was overly concerned, I wasn't going to see a positive resolution to my situation, which consisted of an assembled upper and an issue w/ the gas tube. While it took some back and forth via email, providing photo's, and specific details to my situation, they were very receptive and willing to resolve my issue, this despite, being outside the warranty period due to unrelated delays completing my lower. I was provided a mailing label, promptly packed and shipped the upper receiver back, where they examined the issue, corrected and promptly shipped it back. All in all, the process took slightly over 30 days, which wasn't a huge concern for me, I just wanted a properly functioning upper receiver.
So again, after reading all the negative reviews, I felt compelled to add my first time purchasing experience with DTT and not having any insight to some of the others who have had issues. My first purchase was not perfect which is why I took a star off however, once I realized an issue existed w/ the upper, I reached out to them, and it was made right.
I will continue to purchase from them and have nowhere near written them off based on their willingness to listen and correct my issue when it was properly detailed. Plus their prices are very competitive and easy on my bank account so anyone who's on the fence and doubting this organization, as I started too, don't. Do yourself a favor and save a few bucks where you can, hand to God!”
