“I was sent the wrong swimming earplugs, I complained and asked for them to be returned with a full refund. It has been 3 weeks to date since receiving the wrong items, which they now claim are the correct items - having since changed the item picture on their website! Fortunately I took screen shots of my online purchase at the time and have proof. Soooo dodgy!
I seem to be yet another victim to what other complainants state - that one is made to believe they are buying from a UK company/website, only to find out they're Spain based, with zero customer service interest.
This company is one huge headache to deal with, AVOID AT ALL COSTS!”
“Very poor customer service….at best they are incompetent and really they should not sell outside the EU if they can’t fulfil they customer commitments
First I'll start by saying that I have made a couple of orders through Deporvillage, with the first one everything went well and I was actually very impressed with the delivery speed (1 week to Australia).
However things took a different turn with my second order when I needed to return it. I sent the parcel back on 24/03/2021 following all the instructions provided, unfortunately the parcel got held by the Spanish customs, they contacted me, it was in Spanish but with my limited Spanish and the use of Google Translate I was able to ascertain that they needed additional documentation to prove it was a return. I try to send the original invoice but someone with a Spanish ID number needed to create an account, so I contacted Deporvillage and they assure me and I quote 'we are working with our responsible on transportation to free this package'. This went on for 2.5 month of back and forth with Deporvillage and every time they told me they were working on it, at one stage they even said and I quote again 'If by any chance your package is returned back to you, no worries, we will proceed with a pick up at our own expense'. Nothing happened, then after 2.5 month the Spanish customs decided to send the parcel back to me which I have received on 12/07/2021, more than 3.5 months since I originally sent it back.
Now Deporvillage is ignoring their earlier commitment of getting the parcel picked up and they customer service people don't bother to read my queries as they keep replying with information that is only relevant to UK customers.
As I mentioned earlier I had followed their instructions when sending the parcel back so I feel it is their responsibility, but it looks like I have to pay for the return a second time and hope it will clear the Spanish custom if I stick the invoice on the parcel…”
“These scam artists are based in Spain but there is no attempt to tell you this when you buy from them. All the prices are in pounds. They charge shipping and "handling". But when you get the goods you are obliged to pay the VAT and a processing fee. I understand that we have left the EU and what that entails, but they make no attempt to tell you they are based overseas.”
“Do not ever do any business with Deporvillage. They are beyond negligent. After failing to pay the proper customs duties on an item I bought it was returned to them. And as for a refund? It's been months. Months of my sending emails to their customer service desk asking when this will be processed. And getting silence. They're a scam, in effect if not original intention. Avoid at all costs. They're criminally dishonest.”
“If it was possible I would give them 0 strs. I bought some cycling shoes. Paid £8.99 for Postage & delivery. The shoes were too tight. I followed their instructions to return the shoes ie : had to be at my own expense via DPD. I paid £8.99 for the return. That was weeks ago so I called back at last and Deporvillage told me that they hadn't got the shoes and that they could not refund because DPD hadn't given me a receipt. How did they know that? BTW it was true I had questioned the man who picked up the parcel but he said that receipt was not needed as he had a record of the transaction on his device. Very very suspicious!”
“They asked me to send them a copy of my passport for shipping. Who does this!? I suspected fraud. Called my credit card company and they have never heard of such a thing for merchandise. coming from abroad. They wouldn’t refund me the money for at least 20 days which is ridiculous. Filed a charge back and won.”
“As today I haven’t received my orders yet and all customers service can tell me is: “we’re looking into that”!
To add insult to injury, the web site updates the estimated date of arrival to the present-day, every day.
Muy malo, muy muy malo!”
“Bought Swissstop brake pads for carbon didn’t last 200 miles. Never had issues with same pads for last 3 sets. I presume not genuine? Customer services don’t want to know. First and last purchase for me, Oh and took 2 weeks to turn up shocking don’t bother”
“They sent me a used expensive helmet. The case is live in PayPal, they are ignoring the issue. the photographs clearly shows scratches, marks, someone tried to rub off something and made it worse. A top of the range MET help cost £212. Are you kidding me. Avoid. And the paperwork doesn't match the cost and o got another £39 charge from VAT even though an email said it should be zero VAT. I wished i had checked the reviews first. They send used stuff because people wont go through the hassle of claiming back the VAT from HMRC, i know this now. I see why the are ignoring the PAYPAL case and waiting for me to post the helmet back and take further money from me for postage instead of agreeing in writing not to deduct further. A waste of 10 days.”
“DO NOT USE IF IN UK!
An absolute nightmare of a company to deal with, which is not helped from them being in SPAIN!
I had to return an £80 pair of shoes. Depor Village do not offer any returns service, so you need to do this yourself. It cost £20 to send the return. I followed all the correct processes, attached all the correct paperwork and have photo's to prove it. My package got to Spain, but Depor Village refused to accept the return. The package was returned to me 2 months later without even being opened. Disgrace of a company!”
“I ordered gym equipment just over 2 months ago. It should have been here 2 months yesterday. DeporVillage have ignored emails, been rude, unresponsive and are telling me i cannot get a refund until i receive the goods and go to the effort of sending them back myself. It is impossible to contact them and have one person reply to you to sort the issue. They have just ignored this issue for months and i am nearly €200 out of pocket with no sign of my order ever arriving. Says there is tracking but when i follow the link there is no order to be found.”
“Claimed warranty after the bike kept falling apart - the tires broke on day 3, after two rides. The bike pedals crank were completely worn out. All I've heard was 'go to a bike shop'. Outrageous. And had to pay fees to get it shipped to the UK - which I wasn't informed prior to shopping (which I'd have of course taken into account). Terrible service and poorly assembled bikes. Avoid!”
“Terrible. Wouldn’t honour a warranty and tried to accuse me of inappropriate use of a pair of trainers. Also tried to blame this on the manufacturer and lied... avoid...”
“If you’re buying from the UK BEWARE.
You will need to pay Import VAT, customs and probably a ‘clearance’ fee.
To get delivery I need to pay £60 on a £250 order.
They are certainly not making this clear!”
“Disgrace Do Not Use this company, its a month now since my order and I have not recieved my items. I have been told the delivery company has lost my item but Deporvillage is refusing to offer a refund or a replacement product until the delivery company find out what happened this process could take up to another 10 business days. Meanwhile I am out of pocket and have no product or a refund which I have requested now twice and cannot buy the same product somewhere else because my money is still with kept by DeporVillage.”
“The boots I ordered did not fit, I read there size chart and ordered a bigger size. I paid £18 for delivery, they would not pay for returns and DHL wanted £42 “who deporvillage suggested. So I tried another and got it for £25.
So I rang and spoke to someone there and they just said the same thing over and over, no help, not bothered. Her name was Liberty in customer services. “about right”
So £43 spent and no boots and I am disgusted with them. Now I have started reading loads about them and so many bad reviews!”
“They did have a nice offer for inline skates I was interested in. After the arrival, I tried them on once to check the fit and although the show size was accurate the boots hurt my (perfectly normal) ankles and I decided, considering the high price, to return them at my own costs (since Deporvillage does not cover free returns). When they confirmed my retrun item they refused to accept the return since it was used once. The best part was this line in the email "You can get the item collected at your own expenses on the following address:
ESBO LOGÍSTICS – Deporvillage, Pol. Ind. Plans de la Sala LOGIBAGES, Nave 4, 08650 Sallent (Barcelona), Spain". After that, the customer service did not react to any of my emails. Normally such distributors have arrangements with the producers to ensure customer happiness but not Deporvillage.
In short, don't buy anything you may want to return! And for that matter buy somewhere else!”
“Avoid Deporvillage! I ordered an ebike online from their Spain location and received a damaged unrideable bike! I wrote them and they replied that since I didn't buy their assembly package using the DHL driver to assembly the 3 parts (handlebars, saddle post, and peddles), I must take the bike to a bike dealer and pay to fix the damaged front brake! The brake gear has nothing to do with the easy 3 part assembly. They advertise a 365-day return, but this is not true! I am easily stopping payment on my Visa card through the bank made to them. I have since read on Facebook many other complaints of poor customer service. Avoid this company. I will try to put them out of business!”
“Absolute Gangsters!!! I placed an order and when I realized it wouldn't fit I canceled the order half an hour later. The next day the notify me they have shipped my order and 3 days later notify me they cant cancel the order as it has been shipped already, I think fine ill just return the items when they arrive (most good company's like bike24 don't charge for return) but Depor charge €30 to return! Now here's the best bit, they are claiming they only got one item back (this is a lie!) and as a result are only refunding for one . So out of a total of €125 I am to receive only €39 for returned (unused) items. This is brazen theft pure and simple!!! The worst company I have ever dealt with, I don't understand how they are still doing business as I am not an isolated case. Buyer Beware!!!”
