“Terrible customer service, made my first order, I was reluctant to do this because of all the negative reviews but thought I would risk it, then the day after I ordered they reduced the price, I asked them if they would refund the difference but they weren’t interested, wish I had ordered from elsewhere!”
“Took a month of holding my money to finally say they didnt have the item instock and my order was cancelled. Didnt reply to any messages sent on any platform. Awful company, no idea what the word professionalism means.”
“Paid online for a bike that was meant to be delivered in 24 hours according to their web site. After more than one month the bike didn't arrive and the company does not pay back the money. Very risky place to buy things from.”
“Ordered a product listed as "in stock". Several weeks later they emailed saying there was a delay dispatching it and revising the arrival date. It's now been over 6 weeks and I just got an email saying actually they don't have the product at all and cancelling my order.”
“Fraudulent and the worst online store i have dealt with. They changed the shipping date 2 times but were not able to ship the item until now. There is no update from their customer service. I already requested a refund but no answer. Very bad.”
“KLUNKY WEBISTE WITH BAD FITTING INFO!
1. Goods arrived fast - great (That’s all I can say!)
1. Goods were not the fit as suggested on the site - way too big!!!
Have to do a return! Ok...
deporvillage do not provide return assistance!!! No slip in the box,
They have rules - use the same box it was delivered in!!!(ok! I have this!)
Do return on website - twice!!
Deleted !
Do return third time all within 30 days (even though they say 365 days return.... no assistance!!!
So .....
They make you use DHL!!! (Or highly recommend!!!! Or it may not make it as they see fit!!!) So I call DHL for a quote from Melb Australia - in the same box with weight 1.5 kg. $349!
Total returned goods $109!!
Deporvillage !!!
DO NOT USE
They are not like any other International online company that provide assistance !!! Terrible!!!
Very poor!
I have now goods I need to try and sell on eBay!! 🙄🔫
What a nightmare!!
Rate 1/10”
“Deporvillage took payment but didn't send any goods out. They ignored my emails. I contacted DHL who said they have received nothing for me from Deporvillage so I was forced to open a case with Paypal. As of today, approx three weeks from taking my payment, I have no refund, no goods (48 delivery - pah!) and they have not responded to Paypal. Luckily I paid by Paypal credit for the payment protection it offers on goods over £100.
Deporvillage is the worst company I have ever dealt with and I am still fighting to get my money back.”
“Seems I have ordered the wrong size of wetsuit, yet unlike other online stores or shops, I am unable to exchange it, even though all the tags are still attached, and it's obvious that it hasn't been used.”
“The worst customer service I have ever received.
They were supposed to deliver my order by 12 August and hasn't even been dispatched. When I asked for the order to be cancelled magically, they said it was being shipped that day.
Few days after that the are telling me the order is ready to be dispatched.
They have removed items from my order, changed the delivery dates a couple of times, lied in every email.
Shame on their standards and not care for their customers.”
“Less than rubbish! These guys take your money, keep you waiting a mkonth for an item they don't have in stock and then, rather than process a refund when asked, they take the same payment again!? Excellent stuff - avoid!”
“Customer service bad beyond imagination. Refund refused, fraudulent accusations made regarding condition of returned shoes and missing paperwork. Shoes tried on while sat on a sofa and steps taken on carpet. Emailed customer service, they consistently showed me absolute indifference. Check out their Instagram and Facebook accounts and see the number and variety of complaints from customers presumably exasperated by banging theirs heads against a wall dealing with the customer service.”
“Appalling service.
They do not respond to emails.
They sent the components I ordered with key parts missing - significantly not as described & returned for refund.
Two months later and after raising dispute case with PayPal, they provided a refund on the last day allowed by PayPal. They didn't refund the original postage even though it was their error.
Impossible to deal with a company who do not respond to emails.
Save the hassle & AVOID.
THEY ARE THE MOST DEPLORABLE VILLAGE”
“Customer service is appalling. I sent trainer back as the size was wrong. The size was wrong was Deporvillage fault. I won't get into it as it is a long story. I sent the trainer back. Cost me £16.00. And requested the refund. Was told will get refund 10 to 15 days after the shoe arrived. No refund. I sent them tracking details Royal Mail. The problem with this company is that there is no proper coordination between sales and customer service. Asking the same question. After several messages they refunded me.The sales shouldn't be the only primary motive of a company,it must have a comprehensive customer service that will provide customer satisfaction that in itself will increase sales. Try to understand that.”
“£1300 of weights ordered in mid-April (900073456). It is now the end of June and products not recieved. Depor Village are no longer responding to my emails.”
“This company is shocking and should not be used.
They sent the wrong item to me and the only way to get a refund is to post the item back.
They are refusing to refund the original shipping and the postage to send it back. Their communication is terrible and service is appalling. If I could give them 0 I would”
“I ordered a Reebok step, and weeks later I received from Deporvillage an 80kg box full of strange metal things, no idea what they are, I injured my back trying to drag it into my garage, Deporvillage are impossible to get hold of, there’s no way I’m paying money to return an 80kg package full of weird stuff to Spain, and I don’t even know how I’d remove it from my garage! What am I supposed to do know, and how about the £116 I spent on the Reebok step plus posting and packing? This company is fraudulent.”
“Terribly process for returns. Results in extra cost for the customer and if the package handler loses the package they won't give the customer a refund. Horrible horrible horrible company.”
“One of two items delivery. No bike??
Status says it made it to East Midlands depo and no further... please can you get in touch. I don’t want it sent back after all this time waiting. I’ve paid in full same day. No bike :(”
