“I placed an order on 29/11 and when it arrived it was too big. I
The item was posted back 31/12/21 and they were not in when item was delivered and refused to take it. They have now found it and returned it to me and refuse to communicate. Appalling. DO NOT ORDER FROM THIS COMPANY.”
“Can I give Zero?
Appalling, please do not buy from these guys. Not only were the goods almost a month late, I subsequently got stung for £120 VAT and Customs Bill. THEY ARE NOT THE CHEAPEST ONLINE!! Buyer Beware and go elsewhere.”
“OJO CON ESTE PORTAL DE VENTA!!!!!
Si tienes un problema con el pedido aunque sea culpa suya(en mi caso el pedido llego incompleto) no solucionan nada y el perjudicado es el cliente te hacen perder tiempo en llamadas a atención al cliente y envío de e-mail sin cumplir nada de lo que dicen.
NO RECOMIENDO COMPRAR EN DEPORVILLAGE. En mi caso personal,sin duda la peor expericia que he tenido en un portal de venta on-line.”
“I placed an order on 29/11 and when it arrived it was too big. I returned the item to Spain (there had never been any recognition that this was a Spanish company), had I known this, I would not have ordered.
The item was posted back 31/12/21 and they were not in when item was delivered. Now they say they don't know where it is and are not answering emails/tweets. It's looking unlikely I will get a refund but Customer Service Support is disgraceful.”
“After ordering a helmet and body armour more than six months ago
Thinking I got a great deal I've just been hit with a £55 import duty charge. There was no mention of this when I ordered and it seems common reading back on all the 1 star reviews. The package also took far too long to come and the helmet was so uncomfortable I sold it. Never again”
“After ordering an item accidently, I immediately rang them to explain the mistake, however the lade rude lady from their customer service department informed me that it was basically tough. She admitted that they had not packaged the item, but basically said that I had no rights. This company is criminal and does not abide by its own policies and more importantly, the LAW!!!”
“6 months after initiating a complaint they have now asked me to re-start the process because they have lost the file. Meanwhile I have an unusable e-bike made by haibike that I have only ridden once.
Haibike won't deal with me as my contract is with deportvillage and deportvillage have no interest in resolving my complaint.
Disgusting service from both haibike and deportvillage”
“The customer service is horrendous. I had two gift cards and they would not allow me to use them on a single purchase, they had to be separate. They must be the only shop in the EU that does this. One of my other gift cards kept getting cancelled for no reason. Their responses are automated snippets from a scripts and it's impossible to speak to a real person.”
“communication
I obtained finance for a new bike and purchased the bike through deporvillage, the wrong bike was delivered (completely the wrong bike), I contacted deporvillage and I was told they couldn't help over the phone. Not a single reply from deporvillage to my emails, they briefly replied on twitter, no resolution, no communication, no bike, no refund. I'll have to issue a credit card refund with my card provider and deal with the finance cost now, and the matching parts I've ordered for the new bike which cannot be used.”
“I ordered some ski gloves and ski mitts. Price was on great on sale. Shipping rate was acceptable. As price was in Canadian dollars, I assumed this online retailer was probably in Canada. After these items were shipped via DHL, I received a text notice for payment of duty, customs and tax - about 33% of the initial price. No where did it mention/warn me of this extra payment. I then did some extensive searching on their website to learn their are located in Spain. Also learned they guarantee best price but also, additional fees may apply for international shipments. This information should have been forthcoming. There wasn’t any saving. I wished I would have shopped local!”
“I have ordered garmin edge 530. Deporvillage is the worst customer service I have experienced. Bear in mind that you would have to pay duty fee+VAT if you are a UK customer. The product has been returned from UK duty (as I have not paid it) and weeks after I am still having a battle for a refund and they still charge me via klarna service. Klarna has said that they have not even marked this product for a refund so they cannot issue this refund.”
“This site is a scam. I ordered On running clothes and receives them all in wrong sizes. After contacting their managers through LinkedIn, they agreed to replace the order and it happens I received wrong again.
Now the want me to return it so they can reimburse me.
After reading the comments I don’t know if that’s happening.
Order: 103529410”
“Absolutely appalling customer service - i received the wrong boots, they removed the page from their website and a month later after paying almost £18 to return them myself, they are 'lost' at spanish customs. They just keep repeating the same thing and have accepted no responsibility or offered to help in any way. Possibly one of the worst companies I have every ordered from - do NOT use them - they are cheap for a reason!!”
“Don’t bother. Ordered a pair of walking poles. Only sent one. Tried to get in touch and all they do is ask for photos and then ignore you. Had to try for refund via my card provider. Still no item and no refund.”
“The Deporvillage company is a shame. They say goods are in stock so you place your order, but a few weeks later they send an email saying they have been let down by supply problems so the goods will be delayed ... ie it is not and was never in stock!”
“DO NOT ORDER FROM THIS PLACE!!! Save yourself some headache and keep yourself from losing your money! NO SERVICE WHATSOEVER!
Ordered 2 weeks ago, and they sent me the wrong product. When I contact them, they claim they Don t refer to that type on their website, even after I proved with links and screenshots of their website!!! When I ask how to get the right prodimuct and where to I have to return the product, just the few words as answer from them: "we don't refer to that specific, you type, you are wrong! (?????!!!!!!)
I post underneath the photos with the delivered item, the ordered item and the screenshot of their website incl their description
as proof.
They claim they don't refer to Shimano HG 12 speed, 9100, 8100, 7100. Convince yourselves!
NEVER ORDER HERE AGAIN!!!
DON'T MAKE THE SAME MISTAKE!!”
“Just awful still waiting on a resolution after they sent the wrong item all the way to Australia. Then they blamed me for ordering the wrong item the promptly closed my case stating I could send it back if I want… $70AU no thanks.
I was able to prove I was correct and was offered 50% refund which doesn’t even cover a replacement item which I bought on sale.
Never got an apology or explanation. After they read my review on trust pilot they said my transaction was under investigation. That was a week ago and I have heard nothing. The original purchase was on 8/11/2021 and it’s now 27/11/2021 and I am in the dark? I have two mismatched product I can’t use and no idea what’s happening.
I would say if you can’t buy something else where just don’t buy it but an alternative somewhere else.
Beyond hopelessly.”
“Horrible customer service. I would not recommend anyone to order from this website. If you have the bad luck to have some inconveniences with your order, then it will be a pain in the ass to solve them with this customer service. They answer the phone and if you cannot speak Spanish with them, they put you on hold for 10 minutes and then hang it up. Never ordering something from here again.”
