Digital Surge - Australian Crypto Exchange Reviews

Name: Digital Surge - Australian Crypto Exchange
Address: L18/324 Queen St, Brisbane, Brisbane City
Rating: 4.79

4.8 Rating 651 Reviews

97 %

of reviewers recommend Digital Surge - Australian Crypto Exchange

4.8

Based on 651 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Digital Surge - Australian Crypto Exchange:

Digital Surge provides a straightforward and convenient platform for buying and selling cryptocurrency in Australia. Their emphasis on simplicity makes it easy for users of all levels to understand and navigate the crypto landscape. They offer competitive spreads, low fees and excellent customer support, making them a great option for those interested in trading.

This exchange offers an impressive range of altcoins (350+) and some of the best beginner-level educational content around – making the world of crypto more accessible than ever. AUD can be easily deposited 24/7 using PayID/OSKO or stand bank transfer. Verification takes under 2 minutes and if you don’t have a crypto wallet, DS provides all customers with a free personal wallet, allowing you to safely store your crypto and enjoy instant trading.

Visit Website

Email:

contact@digitalsurge.com.au

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got caught up with Ftx,”

Helpful Report

“My SMSF using eSuperfund has the ability to automatically link to Digital Surge exchange, which means all of the associated account keeping records (deposits, buys, sells etc) are recorded automatically and reduces my effort (and stress) come tax time. They have an excellent range of coins and the spreads/fees are genuinely low. Lastly, the customer service channels have been close to instant with my support requests. Their latest enchantment 'Earn' (interest) on selected coins sets them apart from many others.”

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“I opened an account for my SMSF and being new to crypto I had lots of questions. The website is easy to use and any questions I had were answered in a really timely manner through either chat or email. The customer service guys are super helpful and the company obviously has a very strong customer focus.”

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“Had a problem and was very frustrated but support was very helpful and fixed and compensated me very soon after, very happy”

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“Chris is a star! helped me with my queries in a prompt and professional manner! bravo!”

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“My recent live chat query was responded to and resolved in less than a minute. I’ve used Digital Surge since early 2018. My experience has always been really good. Their support is excellent, prompt and very friendly.”

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“I have to say, after the way Digital Surge has bounced back after the FTX debacle, I'm extremely impressed. I had a few concerns but the support team did not hesitate to answer any of the questions I had. I like the simplicity and clean UI of this platform, so I'll definitely continue to use this. I feel much more secure now with my account and their improved risk management.”

Helpful Report

Thank you for sharing your positive experience with us! We're thrilled that you found our platform to be simple and secure, and that our support team was able to address any concerns you had. Thank you again for choosing Digital Surge.

“Digital Surge recently had a rough patch with voluntary administration due to FTX, but they bounced back! Would have been much easier for them to just shut down shop like most exchanges do. I am looking forward to getting back to Trading with them. Their customer service is the best and the platform is super easy to use, even if you're a crypto noob. They support lots of different cryptocurrencies, including Bitcoin, Ethereum and heaps of others.”

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Thank you for your review and support Joe - we are grateful for your recognition of our commitment to bouncing back from a difficult situation, and we're thrilled to hear that you find our platform user-friendly. We look forward to continuing to provide you with a reliable trading experience and customer service.

“Simple and easy app to use”

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Thanks for your review Sarah!

“I've been using Digital Surge for the past three years, I like the simplicity of the platform and the low rates. I was very worried when they went into voluntary administration due to their exposure to FTX and frnakly didn't beleive they could bounce back. I was impressed with the way they handled the situation and managed to get back on their feet. Despite the unfortunate incident with FTX collapse, I appreciate the effort they've made to get the best outcome for customers. Overall, I would highly recommend Digital Surge to anyone looking for a reliable and trustworthy digital currency platform. Despite their temporary setback, they have shown that they are committed to providing excellent customer service and delivering on their promises.”

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Thank you for your positive review and for being a loyal customer of Digital Surge for the past three years - we are grateful for your trust and confidence in us, especially during the recent difficult times. We're glad that our efforts to get the best outcome for our customers have not gone unnoticed, and we are committed to continuing to provide excellent customer service and deliver on our promises to you and all of our valued customers.

“Great plataforma! 👍”

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“Great and secure platform. Very easy to get started and begin trading”

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“The log In bugs out all the time”

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“Digital Surge offers everything I'm looking for in a Crypto Exchange. Good exchange rates, Easy to use interface and responsive customer support that cares about your security. Thumbs up from me.”

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“digital surge is the best and fastest crypto exchanger for me, I arrived in Australia in January and was looking for a cool crypto exchange to replace Binance, and I saw them, tried their platform and it was superb, immediate payment, even their customer care response was very fast. My account was locked due to an error coming from google authenticator, I chatted them up, and immediately everything was restored.”

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“Absolutely the best Australian based platform. Extremely user friendly. Very responsive support team. Very open in how they operate and future improvements.”

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“Absolutely impressive”

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“No Segwit addresses for Withdrawing BTC not good enough”

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“This is the best Crypto Exchange Australians will ever have the pleasure of using by far! The website is clean, transparent and super intuitive. In addition, the fees are the lowest I've ever come across.. To top it off, the customer service is nothing short of incredible. I am very passionate about this project and could not be happier I stumbled upon it! Highly recommend A+++”

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“i am not been able to withdraw my btc balance from last 4 days and no body solve my issue”

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Digital Surge - Australian Crypto Exchange is rated 4.8 based on 651 reviews