Digital Surge - Australian Crypto Exchange Reviews

4.68 Rating 113 Reviews
92 %
of reviewers recommend Digital Surge - Australian Crypto Exchange
Merchant Metrics
Shipping & Delivery
On-time Delivery
Greater than 92%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Under An Hour
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About Digital Surge - Australian Crypto Exchange:

Digital Surge provides a uniquely easy way to buy, sell and store crypto in Australia. With an emphasis on simplicity, their newly renovated platform makes crypto as enjoyable and easy-to-understand as possible. Renowned for their low fees, competitive spreads and personalised customer-support, Digital Surge is an excellent choice for traders of all levels.

This exchange offers an impressive range of altcoins (250+) and some of the best beginner-level educational content around – making the world of crypto more accessible than ever. AUD can be easily deposited 24/7 using PayID/OSKO or POLi. Verification takes under 2 minutes and if you don’t have a crypto wallet, DS provides all customers with a free personal wallet, allowing you to safely store your crypto and enjoy instant trading.

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Anonymous  // 01/01/2019
This is the best Crypto Exchange Australians will ever have the pleasure of using by far! The website is clean, transparent and super intuitive. In addition, the fees are the lowest I've ever come across.. To top it off, the customer service is nothing short of incredible. I am very passionate about this project and could not be happier I stumbled upon it! Highly recommend A+++
Posted 5 months ago
Unable to set up account even, ! Could not accept my address ,so haven’t been able to start investing Bad app Seems a good product overall but?????
Posted 2 days ago
Had a problem and was very frustrated but support was very helpful and fixed and compensated me very soon after, very happy
Posted 1 month ago
Absolutely impressive
Posted 2 months ago
Thank you Tiffinay & Josh were extremely attentive, time efficient and helpfully for me today.
Posted 2 months ago
Amazing service thanks so much!
Posted 2 months ago
I LOVE DIGITAL SURGE! I'd call it the "Apple" of the Crypto Exchange world! Brilliant customer service. Its relatively new and lacks a few features (which the team is adding at an incredible pace) but I'd recommend DS over every other Australian crypto exchange! Why? The customer service is TOP-NOTCH! It lets you sleep well at night knowing that should anything go wrong, you don't have to wait a million years to hear back from the team! they respond in 10-20 seconds!!!! You can easily tell they put customers first and have such a simple design that makes trading so easy! Its difficult to explain why but I feel so passionate about this project and can't wait for them to break all records! This is what a good business looks like - its makes consumers feel proud about the products they use! Hats off to the team behind Digital Surge! YOU GUYS ARE KILLING IT!
Posted 2 months ago
Very good customer service 👍
Posted 3 months ago
Amazing service, highly recommend. Best exchange by a long way!
Posted 3 months ago
It is my first time investing in crypto currency. I find DS very responsive to all my queries (and I have lot of them :D). Thank you DS!
Posted 3 months ago
Fantastic customer service, I’m new at crypto and you made it so easy for me
Posted 4 months ago
Have been trying to organise an exchange that can withdraw to AUD for a while now. Tiffany at Digital Surge made the whole process so easy. A+!
Posted 4 months ago
My recent live chat query was responded to and resolved in less than a minute. I’ve used Digital Surge since early 2018. My experience has always been really good. Their support is excellent, prompt and very friendly.
Posted 4 months ago
I highly recommend Digital Surge to all my friends. The site is easy to use, especially for someone new - and their customer support is always available for any questions I've had. I wont be going anywhere else.
Posted 4 months ago
No Segwit addresses for Withdrawing BTC not good enough
Posted 4 months ago
Quick response and made sure verification was sorted immediately. Thank you
Posted 4 months ago
Initially I had some problems with depositing amounts and minimum transfer charges from my bitcoin wallet that I was unaware of when I first deposited money I will say these fees need to be more attainable prior to a customer actually depositing money and wanting to transfer their bitcoin to another address to minimise customers Having issues with the Unknown minimal amounts but upon awaking the following day and speaking with Josh or one of the customer service agents who Provided outstanding customer service to the situation and predicament I was in with my bitcoin and wanting to transfer back into AUD into my account he’s Patiently answered my many many questions regarding bitcoin and transferrals as I am very new to buying bitcoin and in the end he provided me the help I needed to request my money back into AUD and back into my bank account although I was disappointed I was not able to send my bitcoin to my nominated address due to the fees and minimal amounts I am very pleased Josh was able to assist me with getting my AUD funds back into my bank account and the patients he provided with me.
Posted 4 months ago
Would recommend Digital Surge to absolutely anyone looking at buying or selling cryptocurrency. The entire platform is so well designed and easy to use. Their customer service is second to none and they have gone above and beyond to help me out and look after me. If you are looking for a platform to buy and sell crypto this is the place to start.
Posted 4 months ago
Easy exchange to use, low fees, very quick response and best of all: customer service is fantastic! For someone like me who is new to crypto, the entry process i made easy. The informative blog is great, I even invited my teeangers to read it and learn from it.
Posted 4 months ago
Because of my unique situation, I had registration problems, but the help tech staff at Digital Surge were super helpful, absolutely outstanding, and soon had me sorted. Very impressive so far.
Posted 5 months ago
customer support is tip top
Posted 5 months ago
Digital Surge - Australian Crypto Exchange is rated 4.68 based on 113 reviews