Direct Sports Reviews

Name: Direct Sports
Rating: 4.52

4.5 Rating 444 Reviews

88 %

of reviewers recommend Direct Sports

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Metrics

4.5

Based on 444 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Easy

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Direct Sports 5 star review on 28th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Odered Shuttles + small item for international delivery. Arrived with bag shoved through my letter box. Sent pictures to Direct Sports of the state of pakaging I received and requesting replacement shuttles. Answer from Direct Sports was "Unfortunately as your parcel was not signed for as damaged we are not able to send the shuttles to you." So it's my fault for the DPD service used by Direct Sports, that the shuttles were lost and never delivered to me...very bad customer service after having spent £321 with them...of which £64 worth of shuttles have been lost!”

Helpful Report

Posted 5 years ago

“I returned a pair of shoes for an exchange. They requested payment of another £3 before they will despatch them. The enquiry number gives an automated message that they are busy and to leave a message for them to call you back but they are not responding to my messages and emails are bouncing back as undeliverable. Wish I had seen the reviews below before ordering.”

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Posted 5 years ago

“I ordered a pair of tennis shoes with Next Day Delivery, however they did not come the next day! Ordered on a mobile phone where it is entirely unclear and misleading that choosing next day delivery means a later delivery date. Customer service was entirely unapologetic and unwilling to accept poor website design meaning future customers could also be mislead. Will not order from DirectSports again and would avoid.”

Helpful Report

Posted 5 years ago

“Purchased two fairly expensive badminton rackets from the site with the trust they would be delivered next day as promised on their web site. 5 days later - with no rackets and having contacted Direct Sports all I have is a curt email from their customer service taking no responsibility for the delay or giving any sense of empathy - apparently its DPD's . Ultimately I'd like to do business with a company that takes the service of its customers seriously rather than pushing them off to chase some third party delivery. - Extremely poor level of customer service. - No accountability for ensuring items are delivered as promised. I regularly purchase items on line - in this day and age its unfortunate to come across a company that trades online but is unwilling to take responsibility / have any level of empathy toward customer issues. I would not recommend or purchase from this company again.”

Helpful Report

Posted 7 years ago

Direct Sports is rated 4.5 based on 444 reviews