Direct Sports Reviews

Name: Direct Sports
Rating: 4.52

4.5 Rating 427 Reviews

88 %

of reviewers recommend Direct Sports

Company Reviews

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Metrics

4.5

Based on 427 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Direct Sports 5 star review on 7th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“bought the Championship and Tournament shuttles.... first few shots were fine but they only lasted around one game each... not sure if it was the intense heat that could have caused the feathers to dry and become so brittle... Otherwise the flight was great and accurate.”

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Posted 2 years ago

“Natalie processed my shoe exchange flawlessly and quickly, many thanks”

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Posted 2 years ago

“Had exactly the racket I wanted and was easily able to specify alternative strings and the correct tension. The price was already competitive but the offer of 2 tubes of squash balls (i.e. 6 balls) made the deal even more attractive. Pre delivery communication was good and the package arrived when promised. So 5 stars throughly deserved”

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Posted 2 years ago

“Fast, excellent service.”

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Posted 2 years ago

“The sizes I needed for my son were available and they were delivered quickly. He was very happy with the shoes 😊”

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Posted 2 years ago

“Excellent service Arrived earlier than expected Well packaged Great quality and competitive price”

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Posted 2 years ago

“delivery efficiency”

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Posted 2 years ago

“Great fast delivery Well packaged Fantastic comfortable product, make sure to order a size bigger as babolat come small as mentioned on the site. Competitive price, best price around I could find, good range of colours.”

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Posted 2 years ago

“The product arrived on the expected date. The price is good. It's a good choice to buy sports equipment.”

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Posted 2 years ago

“I always use direct sport for all my badminton needs, good quality stuff and competitive prices.”

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Posted 2 years ago

“Bought a pair of Yonex shoes which were too small and had to exchange them. Returns process was very easy and new pair arrived within few days of the return.”

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Posted 2 years ago

“Bought a badminton racket in may. Brilliant racket, no complaints. Highly recommend”

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Posted 2 years ago

“Direct Sports have been great, extremely happy with the items and the time they took to arrive. I just went for standard delivery, free with royal mail, and my stuff arrived in just 2 days. Great products too, they fit well and Direct Sports supply very good brands at very reasonable prices. 5 stars would definitely recommend to other customers!”

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Posted 2 years ago

“Great service throughout, I had an issue with the postage and it was sorted straight away. I have been a customer for years and have rarely had any issues.”

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Posted 2 years ago

“Appalling company - returned item unworn as didn’t fit, had proof from Royal Mail of acceptance their end. They basically never refunded me the money for the trainers. After many calls and email I went to citizens advice you told me to go to PayPal. After speaking with a customer representative at PayPal and showing them proof of delivery PayPal issued a dispute and forced a refund. Totally unnecessary behaviour from this joke of a company - avoid !!”

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Posted 3 years ago

“Paid £4.99 for next day delivery. No email confirmation, didn’t arrive next day , nor the next. No response to my emails. Telephone call went to voicemail. Item arrived and was faulty. Emailed to request exchange/refund. No response. Paid through PayPal so having to go through them for a refund. I wish I had read the reviews first. Terrible customer service (well lack of it). Avoid…”

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Posted 4 years ago

“Possibly the worst company I have ever dealt with. I sent them a return that was delivered by Royal Mail 14 days ago. Since then, I have called three times and each time been promised the refund would be processed that day. The lump of wood they have working in customer service is beyond useless and the warehouse manager is incompetent. Save your time and money by choosing another sportswear store.”

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Posted 4 years ago

“Hi, I made a purchase on the 20th of April, received a confirmation email and then nothing. a week later and I have no update on my order being dispatched, no answer from 'customer service team' (does it even exist?!?!). I have sent 3 emails and left 5 voicemails and still nothing. Unless hear back from them in the next 24h with an update on my order being delivered the next day I will not be taking down this review and I would not recommend you ever use their services, spend your money elsewhere to avoid disappointment.”

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Posted 4 years ago

“Hermes advised me of the day that my order would be delivered. Before 10 on that day the status had changed to it has been delayed but should be moving again within 24 hours. Over a week later and that status has been unchanged. Initially I thought that it was Hermes that should receive the poor review but after trying to get the matter resolved with Direct Sports I realise just what poor customer service is. DIrect Sports sit behind "we've opened an enquiry with Hermes". How long does that take - surely a phone call or an email exchange, 1 day at most! No progress so I advised Direct Sports that as I hadn't received the goods nor received any information about the delivery I cancel my order. Yes I can cancel when I return the goods - which they haven't delivered. They have my money and clearly customer service or the fact that a delivery has gone missing and a customer hasn't received the item they paid for isn't remotely a priority or a concern to them. A company to avoid.”

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Posted 4 years ago

“No sign of order, no correspondance, poor service all round”

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Posted 5 years ago

Direct Sports is rated 4.5 based on 427 reviews