DIRECTVAPOR Reviews

Name: DIRECTVAPOR
Rating: 1.74

1.7 Rating 381 Reviews

18 %

of reviewers recommend DIRECTVAPOR

Company Reviews

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Metrics

1.7

Based on 381 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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DIRECTVAPOR 1 star review on 28th March 2023

Anonymous

DIRECTVAPOR 1 star review on 21st November 2022

Anonymous

DIRECTVAPOR 1 star review on 30th July 2022

Customer Who Was Scammed

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On this day Directvapor has made it apparently clear that they are not interested in the truth. Today they have made a mockery of justice. I will now before the masses illuminate the shadowy dealings which this company has so brazenly and willingly been a part of. They are not interested in customer satisfaction. They want one thing and one thing only, access to your hard earned money. How do they do this? Quite simply, they lure you in with flashy colors, hopeful promises. That you will be able to find the coil that you have so wrongly been denied. You search for hours on end and rejoice my brothers and sisters! You find a website so promising its almost too good to be true, but a warning. It is. They are PREDATORS. Given the chance, they will steal your car. Do not trust them around your infant children. As said before by many people here, they will not honor their end of the bargain. A simple financial transaction is built on the foundation of trust. The heretics have violated that trust time and time again. And unless we band together and put them to the torch they will continue for the foreseeable future. They are Judas and we can only forgive. But the time for forgiveness has past, now is the time for action. I have attempted to spread the word on their website and all my efforts have been met with a vicious gag order. They have systematically blocked all decent. Leaving only a trap for the unsuspecting buyer. These shady business practices can go on no longer. And i cannot legally say this but...if rumor is to be believed...a box of puppies might have once shown up at the corporate office and as it goes the CEO did so willingly kick the entire box of innocent puppies and if you can believe it, not even an eye was batted at the poor yelping of the punted box of unquestionably good boys.”

Helpful Report

Posted 5 years ago

“You order, give them credit info, address, phone, etc., then after all that you get a prompt saying due to state laws they can't ship to you?? I'm in NYC. Their site says they're in Florida. What the heck's the problem, and why don't they stop you before giving all that personal info when they already have your address? Left me concerned its some sort of a scam site.”

Helpful Report

Posted 5 years ago

“If I could give them 0 starts I would. Items on website show as in stock. I was just notified five days after I placed my order and a tracking number assigned that my items were not actually in stock and I would be issued a refund. This was after sending multiple emails and calling. The customer service rep that I talked to said he would have a supervisor call me back. Never received that call. In a world where there are thousands of online vendors you can't conduct business this was and expect to stick around.”

Helpful Report

Posted 5 years ago

“i bought a smok 22 pen kit & it does not work . IT DOES NOT CHARGE ! I called & they said i have to go to the post office & stand in line for 30 minutes & pay my money to Return it . WOW ! They should send my a Pre paid shipping label thru email like Every other Good company does . It's not me fault You sent me a DEFECTIVE ITEM !!! VERY BAD CUSTOMER SERVICE ! I see why there Reviews is ONLY 2 STARS Overall . Learn how to treat customers & do make Customers waste there time going to the post office to Return your stuff that does not work .”

Helpful Report

Posted 5 years ago

“IN STOCK SCAM! The website will say in stock and they'll let you buy, then after, lets say, TWO WEEKS, you contact them to see whats going on, they'll say its out of stock. I already see people posting this same exact story. DO NOT USE THIS SITE.”

Helpful Report

Posted 5 years ago

“Made an order over a week ago and noticed 5 days later the order was pending shipment. I contacted Direct Vapor asking if there was a problem and they stated the item wasn't in stock... strange because it was in stock when I placed the order. They had no idea when it would be available so I requested a refund. Had I not contacted them they wouldn't have done anything. This company takes orders knowing they don't have the product so now I am without my item or my money. Stay away from this company they are shady.”

Helpful Report

Posted 5 years ago

“DO NOT USE DIRECTVAPOR Made an order Didn’t get batteries Asked for help THEY SAID NO ASKED AGAIN THEY DONT REPLY DO NOT USE THEM !!!!!!”

Helpful Report

Posted 5 years ago

“Ordered a bottle of eJuice, which the website shows as "in stock" (and does to this day). After a week of my order "processing", I called support to ask what was going on and was told it was on backorder but would be in within a week. This was just shy of a year ago. I've gone back and forth with support a handful of times but after 11 1/2 months of this product being on backorder, I finally demanded a refund. They couldn't do a refund but they did give me a gift card for the amount I had paid. Maybe the next (last) item I order will truly be "in stock".”

Helpful Report

Posted 5 years ago

“Stay away. This company takes your money and then tells you they can't verify your age and will not ship your order until you SEND THEM A COPY OF YOUR DRIVERS LICENSE. THEN IT TAKES TEN DAYS TO GET YOUR REFUND! STAY AWAY.”

Helpful Report

Posted 5 years ago

“Avoid this company at all costs. The customer service is worse than any online vape shop I have tried. The policies are unclear and cancellations are apparently impossible once the order was "sent" I was given the bs oh since it was placed we cant touch it now. Ridiculous company”

Helpful Report

Posted 5 years ago

“I purchased coils that were in stock. When my order never arrived I had to contact them and all they will tell me is it’s on back order. I have repeatedly asked where the one I paid for, that was in stock at the time of purchase is. I would not have ordered if out of stock. There were 2 available when I paid for it and they will not tell me what happened to the one that was available that I paid for.”

Helpful Report

Posted 5 years ago

“Customer service sucks, takes them several days to answer an email. Somehow my order got cancelled and I couldn't figure out why. They finally emailed and said I cancelled my order on 1/21/20. I never cancelled my order but that's okay. I know a reputable company that I can use.”

Helpful Report

Posted 5 years ago

“I submitted an order on 1/14 they charged my credit card the next day and updated my order to shipping in progress. One week later when nothing happened no update no shipment I sent an email asking if my item was backordered or something. Two days later, no reply, so I tracked down their customer service number and canceled my order. If they are legit they need to do much better, I will not order from them again. I ordered the same stuff plus some other items I needed the next day from elementvape.com and my order will be here tomorrow.”

Helpful Report

Posted 5 years ago

“I’ll never use this half assed company again. Made an order that they stated was “in stock”, after 2 weeks went by I got ahold of their customer service and was told it was out of stock. Dale”

Helpful Report

Posted 5 years ago

“Their system could verify my age. Even though I gave them my SS and copy of my I.D. That's not what made the experience not inviting or easy. What turned me from using this company in advance is I HAD TO CONTACT THEM TO GET MY MONEY BACK! the company never tried to contact me. I had to track it down as the customer. horrible customer service.”

Helpful Report

Posted 5 years ago

“They shipped my package a week ago and it never came in, and the tracking number they gave me was sent to a completely different state”

Helpful Report

Posted 5 years ago

“Garbage service. Sent me the wrong items. Packing slip was correct. Lazy and careless business model. Will never use again.”

Helpful Report

Posted 5 years ago

“I love Direct Vapor. Been a repeat customer for over a year. Quality products with fast, accurate shipments. I have used other online vape stores...this is the best by far.”

Helpful Report

Posted 5 years ago

“I ordered a Geekvape aegis legend and got voopoo drag 2. The information on the packing slip was correct, but wrong mod sent.”

Helpful Report

Posted 5 years ago

“This company is shady. How can they take your money when the item isn't in stock? I cancelled and was told it takes 3 to 10 business days. They took my money immediately knowing they didnt have the product. I'm giving them the 10 days and if I do not recieve my refund my lawyer will get in touch. Its not the money, its the fact that they think they can play with people's money. If you're considering ordering online from them consider all the bad reviews on this page. I should of came here first.”

Helpful Report

Posted 5 years ago

DIRECTVAPOR is rated 1.7 based on 381 reviews