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DIRECTVAPOR Reviews

1.7 Rating 381 Reviews

18 %

of reviewers recommend DIRECTVAPOR

Company Reviews

1.7

Based on 381 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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DIRECTVAPOR 1 star review on 28th March 2023

DIRECTVAPOR 1 star review on 28th March 2023

DIRECTVAPOR 1 star review on 28th March 2023

DIRECTVAPOR 1 star review on 21st November 2022

DIRECTVAPOR 1 star review on 21st November 2022

DIRECTVAPOR 1 star review on 30th July 2022

Customer Who Was Scammed

DIRECTVAPOR 1 star review on 30th July 2022

Customer Who Was Scammed

10

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After reading through all these reviews, I was EXTREMELY hesitant to buy from direct vapor. But my normal shop was out of my flavor, and the other shop near me is double the price, $30 per bottle of 100ml. I placed my order Sunday night, and my jaw DROPPED when I saw my total of $25 for 3 yes THREE 100mg bottles of Kings Pink Squares, so I figured it was cheap enough to either take a loss or get a GREAT deal. That's with the $3 tracking shipping, obviously I wanted to be able to track it after these horrifying reviews. Here were are now on Thursday, my ENTIRE order came at 11am EVERYTHING PERFECT BRAND NEW NON TAMPERED CONDITION, NOTHING MISSING!!!!!!! I knew I HAD to leave this review, because obviously other ppl reading these comments are gonna have the same doubts I did. I mean I was really convinced to NOT buy from this place, however, I'm SOOOOO glad I did. So if you're deciding if you're gonna take the chance, I'd say do it, just maybe stick to a cheap order just incase. I also suggest doing the $3 shipping WITH TRACKING. ALSO VERY VERY IMPORTANT!!!!!!! IF THIS IS YOUR FIRST ORDER, THEY WILL SEND YOU AN EMAIL AND YOU HAVE TO TAKE 2 PICS OF YOUR LICENSE TO CONFIRM YOUR AGE!!!!!!!!!!!! Mine went through instantly, but that is seriously important because they will NOT ship until you do that. I read a lot of reviews about ppl not understanding the SIMPLE AF age verification, & I read that most ppl have problems use the 2 day shipping. Anyways, sorry for the book, thanks for reading, & I hope this helps someone. 🤷‍♀️”

Posted 4 years ago

“I usually do not write reviews, but the last few time I interacted with Direct Vapor customer service agents has compelled me to write a review. Honestly, if I could give em more than 5 stars, I would. The support agent was very very attentive to the issues I raised, followed up the next day, and left a voicemail with updates. Overall it is a very pleasant experience with their customer service.”

Posted 4 years ago

“This is an AWESOME company!!! Great prices! Fastest shipping ever! The products were exactly like their pictures and descriptions! I am a very new customer and I RECOMMEND DIRECT VAPOR 100%!”

Posted 4 years ago

“Little confused about all the complaints. I have places around 5 orders from this company over the last 2 month. All the products were as pictured and tested to be authentic. No issues at all. They ship everything with a tracking number but unless you pay extra they do not give it to you. This is weird but up to them.”

Posted 4 years ago

“I'm seeing some bad reviews but I don't know how because I've never had one bad experience out of the many times I've bought from Direct Vapor. I always buy from them and choose free shipping. I always get what I order faster than what it says on the website with no issues! Very happy with them.”

Posted 4 years ago

“I saw some bad reviews, but my order came in relatively quickly and my order was correct.”

Posted 4 years ago

“Bought a mod from them that only lasted a month. I had to pay to ship it to them, but got the replacement back quicker that I thought I would. I'll keep using them.”

Posted 5 years ago

“I see a lot of negative reviews below about bad customer service and what not but my experience was phenomenal with them. I order a SX mini SL Class and a battery. When I realized I had only ordered one 21700 instead of 3 as I intended, I called customer service right away, because the order was already processing they asked that I just place another order as shipping would be free anyway and they were right. The item shipped on Friday and was at my doorstep Monday before lunch time. The items arrived just as they should and quick as hell. And even though I placed two different orders hours apart from each other they still shipped the same day and arrived together. Stellar experience all around!”

Posted 5 years ago

“super fast site. i found my Smok coils and signed up for the subscription service which sends them to me bi weekly. cant complain. these guys ship everything on time and have amazing deals from time to time”

Posted 5 years ago

“I order smok22 pen light edition and didn’t order the coils Thanks to Robin and Melinda I was able to get them to help me , Two very nice Ladies ,pleasant voice speaking kind very courtesy and very mannerly and took there time with me !! My hat is off to Ms.Robin and Ms. Melinda!! Thank u Ladies, keep up the good work, U have me for life delivery was on cue as well”

Posted 5 years ago

“I have ordered twice from Direct Vapor to this date. My orders were all processed correctly and quickly. They also offered free shipping on all orders which I really enjoyed.”

Posted 5 years ago

“To whom it may concern a new costumer.im writing in order to express my astonishment at your products,accessories and definitely prices.also shipping speed.i have never revived a package so fast.just wanted to thank you for an awesome expirence. Definitely a return buyer.thank you”

Posted 5 years ago

“Consistent thank u”

Posted 5 years ago

“Out of the handful of customer service Representatives I've had to deal with before the person i talked to was easily the most helpful. i needed to change something on my order almost directly after placing it. i found the support number and called and after about 10-15 minutes i was connected to very nice woman who knew exactly how to help me.”

Posted 5 years ago

“I ordered 10 packs of Smok T12-V12 Coils from them and at least 1/3 of them were defective and burnt out prior to vaping 1-2 tanks. I read some reviews and thought, "I just got ripped by these guys!" UPDATE: I just got off the phone (A site like this with a live American rep to answer your calls is friggin' rare!) with a DV rep and they agreed to ship me more than enough coils to cover for the defective ones. I was impressed! We'll see how the new coils work. If they suck as well, I'll be bring this review down to 3-4 stars. Huggy Bear.”

Posted 5 years ago

“Awesome customer service”

Posted 5 years ago

“Happy customer! Directvapor has been a go to source for me for all of my vaping needs. They have reasonable pricing and i love that they offer free shipping on all orders.”

Posted 5 years ago

“They are my go too company for pod refills on auto ship.”

Posted 5 years ago

“Great website and fast shipping I've made multiple purchases and will be making more in the future.”

Posted 6 years ago

“Great selection of vape products and quick delivery!”

Posted 6 years ago

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DIRECTVAPOR is rated 1.7 based on 381 reviews