DIRECTVAPOR Reviews

Name: DIRECTVAPOR
Rating: 1.74

1.7 Rating 381 Reviews

18 %

of reviewers recommend DIRECTVAPOR

Company Reviews

Questions

Metrics

1.7

Based on 381 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how DIRECTVAPOR made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DIRECTVAPOR 1 star review on 28th March 2023

Anonymous

DIRECTVAPOR 1 star review on 21st November 2022

Anonymous

DIRECTVAPOR 1 star review on 30th July 2022

Customer Who Was Scammed

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received my order in about 9 days no issue here Was boxed new”

Helpful Report

Posted 1 year ago

“Dang !!! I received my vape coils in a few days sorry about that folks, but i did order more than a month ago and maybe they changed shipping companys!”

Helpful Report

Posted 1 year ago

“I usually give Direct Vapor 5 stars, but I recently ran into some issues. Customer service is great though. I received someone elses order. I called and the CSR was a great help. She said she would re enter my order and ship it priority ($9.95) at no charge. That was a week ago tomorrow. Still no package. I checked the order online and saw that the priority shipping order was cancelled and a new order placed with 1st class shipping. Plus, I had to send back the wrong order. I hpe the woman in South Carolina who got my order received her replacement order in less than a week! But overall, DV is a great source for vape products.”

Helpful Report

Posted 3 years ago

“There is an error on their website.. i wanted to order the replacement glass for the TFV 16 lite smok tank and if u go to the tank it has a reorder of the glass right under it but it’s not the correct glass. They have the TFV 16 smok glass which is for that tank and it won’t fit on the lite tank Anyway, i called customer service the next day when I realized it’s the wrong glass and i spoke to a woman Gayle or Gail and she was so helpful and kind. She took the time to look up what i said and she agreed with me and said when u get it ship it back we will send u a return label by email and u will be refunded for the entire order. I. Definitely recommend Direct Vapor. Their customer service is excellent and that is very important at least to me”

Helpful Report

Posted 3 years ago

“So many negative reviews, I can't complain. Received my Falcon King Tank in seven days. Not bad considering I can't find a Falcon M1+ coil in Riverside County. Great price and at least I have two more coils to get me thru the lockdown✌🇺🇸”

Helpful Report

Posted 3 years ago

“I would have given them 5 stars, but lately they're out of stock on most juices I like. Always shipped in a timely fashion and never had a problem.”

Helpful Report

Posted 4 years ago

“I dont know whats up with all the bad reviews. I can only speak for myself. They shipped my order out fast. Everything was there. Didnt have any issues. I would buy from them again”

Helpful Report

Posted 5 years ago

“My first order was an awful experience, but in the end it was because I never proved my age. I think that’s partly Directvapors fault. After that I have never had a problem and when contacted them by phone customer service has been excellent. Prices are amazing compared to local shops. If direct added something on their main page about proof of age I believe half their complaints would disappear. I love DIRECTVAPOR.”

Helpful Report

Posted 5 years ago

“Place is awful got my ordered wrong won’t answer phone or emails got me don’t let them get you”

Helpful Report

Posted 5 years ago

“Placed a large order for tank coils 29 days ago with nothing showing up. Called 2 1/2 weeks after I placed the order to be told it would take 30 days before they could submit a ticket. I called again today to be told they would put a ticket in but management wouldn’t get around to LOOKING into it for 5 to 7 business days. When they do send my order, if they send it with a reliable shipping company, it will be well over a month and a half to receive my order which is far too long and extremely frustrating. I will never order from this company again.”

Helpful Report

Posted 1 year ago

“I purchased glass tanks for my freemax, not realizing they wouldn't fit. When I immediately contacted them they refused to refund, replace, or allow a return of any sort. They are still in the boxes. They did offer a 10% discount on another purchase. Why would I purchase from a business that doesn't stand behind it's products?”

Helpful Report

Posted 3 years ago

“i ordered a nic salt juice “ bundle “ , a individual bottle of salt nic & a nord vaping bundle . i was actually pleased with how fast shipping was & was ready to leave a good review , however upon opening my package , they sent the juices , coils and pod but the nord wasn’t there . they did resolve it by sending a refund but they didn’t contact me to tell me the nord was out of stock ( even tho being listed as in stock , weird . ) , when i contacted customer service they just sent me my email back , but then they sent a response and refund the next day . i won’t use them again but at least i got the refund . the boxes were damaged but so far everything is not broken .”

Helpful Report

Posted 3 years ago

“If you want it in a week and a half you have to pay more for 2-4 day shipping because it takes them 4-6 days to pack it. How hard can shipping a bottle be. They would get more business if they had a one day packing policy.”

Helpful Report

Posted 3 years ago

“Look, I know there's a pandemic. However, there's NO reason to not respond to a customer's email. I asked when they were going to ship since it was past the estimated 72 hours, and received NO response. Ordered the 20th, shipped on the 25th. No email, no phone call...this is not okay. I know they're busy. I know they're having a huge surge of customers. Not being able to ship in the estimated time frame, okay. BUT LET US KNOW. Especially when I shoot you an email!”

Helpful Report

Posted 4 years ago

“Never ordered from there before. It said due to high volume and covid 19 orders could take up to 48 hours to ship. Not a big deal. I ordered on the 4th, today is the 14th. I chose standard shipping which is 5-8 business days. I wrote an email to customer service. I got a one sentence reply "solved". It wasn't solved, only one item had shipped wrote back again. Took a few days. Another one word response of "solved". It just shipped today. By the time i I get anything we are almost at 2 weeks. I would have paid extra for expedited shipping had I known it would take 2 weeks. Glad I only ordered a couple of small things before placing a bigger order because I've never ordered through them... Won't be ordering from them.”

Helpful Report

Posted 4 years ago

“I cannot say this 'is' DirectVapor, but I have ordered from them 2x in the last month, and had my bank account hacked 2x in the last month. I am not a big online shopper, and rarely leave my own city. I shop 2 - 3 major online vapor stores and that's about it. So this happening twice in a month after purchasing from them I am suspicious, and will not purchase again. Buyers please beware, and I would like to hear if anyone else has had this problem with any of the major online retailers recently.”

Helpful Report

Posted 4 years ago

“Ordered some items, then went on vacation. Expected them to have been delivered while I was gone, but when I got home I had nothing. I checked my email and noticed I had never gotten any confirmation email, so I logged into my account. They never shipped the items, because they couldn't verify my age! They never contacted me to inform me of this, I had to log in to find this out. How long would that have sat waiting? Also, this is the only place I've ever had to do that at, so it seems shady. When the product was supposed to be delivered, it wasn't because it required an adult signature. Again, this is the only place that has ever done this. Also, who is home during the day anymore? I work Monday-Friday like your average Joe. Now I have to go out of my way to go.to the post office to pick the item up.”

Helpful Report

Posted 4 years ago

“I ordered naked brain freeze 60ml it was on sale for about $10, he qualified for free shipping and 15% off coupon. Unfortunately, the item is out-of-stock, I never heard anything from the company, finally when I sent them an email a month later they said it was out of stock and they did not know when it would be back in stock. Then when I looked on their website it was apparently in stock but at a higher price. I don't know where there was a bait and switch for what but I am unhappy. I would avoid this seller there are plenty of other options”

Helpful Report

Posted 4 years ago

“Products never delivered and know after 8 weeks they say it was delivered then though it’s still not in stock. No return of money, bank will have to go after them. Hope this helps, try EIGHTAPE.com”

Helpful Report

Posted 4 years ago

“One they mailed me the wrong item And two instead of sending me the right item through the 2-day express that I requested and paid for, they are sending it via priority mail which takes 2-4 days. It wouldn't be a problem if I didn't pay an extra $20 dollars for the shipping to have them mail me the wrong one but to use a different shipping that cost less is what I'm upset about”

Helpful Report

Posted 4 years ago

DIRECTVAPOR is rated 1.7 based on 381 reviews