Dock & Bay Reviews

Name: Dock & Bay
Rating: 4.90

4.9 Rating 30,217 Reviews

98 %

of reviewers recommend Dock & Bay

4.9

Based on 30,217 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Dock & Bay:

Beach Towels. Reinvented.

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Dock & Bay 5 star review on 13th March 2024

198

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The description of the laundry bag didn’t state you had to use a liquid detergent.”

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Posted 3 years ago

“Not a bad towel. I expected it to be more absorbent and have a fluffy towel like feel. However, it’s very thin. It does dry well and quickly and seems sand repellent. I love the colours too.”

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Posted 3 years ago

We're so glad to hear you love the colours & that it dried well. Our towels are super lightweight so that they are easy to store & don't collect damp smells. Thanks for the feedback!

Posted 3 years ago

“Sand free - yes, Absorbent - yes Soft - no it felt like drying off with a plastic tablecloth”

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Posted 3 years ago

Hey Christine, oh no! Sorry to hear you think our towels resemble tablecloths, that certainly doesn't sound right. You're welcome to get in touch with our team at help@dockandbay.com to discuss further - remember we have a 30-day happiness guarantee. Can't wait to hear from you soon :)

Posted 3 years ago

“Site hard to get around on. Shipped wrong towels I reordered what they git wrong”

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Posted 3 years ago

Really sorry to hear this, that's not good & we'd love to make it right! If you could pop an email to us at help@dockandbay.com, we'll do everything we can to get this sorted :)

Posted 3 years ago

“Great products but often out of stock. I am aiming to replace all of my bathroom towels with Dock and Bay towels but having to be very patient.”

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Posted 3 years ago

It's great you're aiming to replace your towels with Dock & Bay towels Mary, that's what we love to hear! If you'd like to pop a quick email to us at help@dockandbay.com, we'd happily look at some stock due dates for you :)

Posted 3 years ago

“This is my first purchase from Dock and Bay.”

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Posted 3 years ago

“The company dealt with my order efficiently and delivery was very prompt.”

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Posted 3 years ago

“Ordering was simple and the product arrived in good time.”

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Posted 3 years ago

“I got the face masks on a good deal, very happy with the time of deliver and easy use of the website, however disappointed with the quality. They are quite thick and therefore difficult to breathe in and one of the seams on the mask is already fraying.”

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Posted 3 years ago

Really sorry to hear this Emily! We pride ourselves on our products and I've popped you a quick email so that I can get this sorted for you :)

Posted 3 years ago

“Look great, lovely colours and fold back small.”

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Posted 3 years ago

“I had these on a 3 for 2 offer which was good. However the black one I have the edging has started to come undone and an inch is now hanging.”

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Posted 3 years ago

Hi Sarah So sorry to hear you've had trouble with the stitching on your mask! I've sent you an email from help@dockandbay.com to see how we can help :) Best wishes Zoha

Posted 3 years ago

“I recently ordered a towel and some face masks. They are so soft and beautiful colours. However one of the masks straps isn’t sewn well and is flapping and freying. Still useable but it is a shame. The label inside the mask is also massive. I know you can cut it out but it makes me laugh so I’ve kept it in. It’s about 1/4 of the mask”

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Posted 3 years ago

Hi Jemma Hope you're doing great! So sorry to hear you are having trouble with the stitching on your mask - I've sent you an email from help@dockandbay.com about how we can help :) Best wishes Zoha

Posted 3 years ago

“Love the fact that they fold so small and are easy to carry, but I’m afraid my family was not a fan ok the material, they miss the fluffiness of the towels, bought 4, used 2, was going to return the other 2, but will keep them due to the cost of shipping.... i suggest you just buy 1 first to try out and if you like it order more, I wish I did”

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Posted 3 years ago

“Usually love Dock & Bay. Bought their microfibre beach towels for last year's holiday and they are great. Unfortunately, I can't say the same about the 4 face coverings I just bought. Very small, in fact much too small for my husband and they are too tight for my face which is small! I had to stretch one of mine, which tore the ear loops. Really fogged up my specs - much worse than a disposable one. I'd unpacked all the 4 that I bought to take on holiday so no chance of returning. Buy the towels but don't buy the masks! Really disappointed.”

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Posted 3 years ago

“quick delivery and product matched description perfectly”

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Posted 3 years ago

“Materials-great, design-great, speed of delivery- very good, value for money-I wish it was cheaper the size of the cooling towels gave me a bit of a shock to be honest!”

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Posted 3 years ago

“Great service but disappointing product - all four masks were different sizes and two were so large that they required adjusting. Also, it is disappointing that we are not using British suppliers for something as simple as this, it would surely be easier to manage inconsistencies within products. If I’d have realised, I wouldn’t have ordered from you. In addition to this, since I have learned more about face coverings, I would now opt for materials that are likely to be more effective in filtering. I appreciate that these are not medical grade and this is clearly stated on the website, however there are more effective materials, so wouldn’t it be of benefit to us all if these were used instead, for ethical reasons? However, when I complained about the size issues, the response was excellent and I was offered an exchange or 50% refund which was dealt with very quickly, so I cannot fault the service at all.”

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Posted 3 years ago

Hi Leanne Thanks for taking the time to leave us some feedback - We're always looking for ways to improve so this is appreciated. The reason we have these manufactured in China with the rest of our products is that they are made from cut-off's of our towels to reduce waste and these are located at our factory - Hope that makes sense! I'm sorry you feel this way but I'm glad we were able to help! Let us know if there's anything else we can do Best wishes Zoha

Posted 3 years ago

“Hi I didn’t realize that the towels were so thin. Had to return them. Thx”

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Posted 3 years ago

“Ordered some towels on here and also some out of stock colours on a little find. The dock and bay towels from a little find arrived much quicker also with free postage than the towels I ordered direct from dock and bay.”

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Posted 3 years ago

“The towels themselves are great, very compact, quick drying and vibrant. The only problem was when folded on a heated towel rail the colour smudged.”

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Posted 3 years ago

Dock & Bay is rated 4.9 based on 30,217 reviews