Dock & Bay Reviews

Name: Dock & Bay
Rating: 4.90

4.9 Rating 33,719 Reviews

98 %

of reviewers recommend Dock & Bay

4.9

Based on 33,719 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Dock & Bay:

Beach Towels. Reinvented.

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Dock & Bay 5 star review on 10th October 2024

574

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased bath and matching hair towel. Look great but washed and tumble dried in line with instructions and the towel outer binding has shrunk meaning the towel no longer lies flat. Haven’t even used it yet!”

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Posted 3 years ago

“The site was easy and convenient to order from. No issues. Standard delivery and arrived earlier than expected.”

Dock & Bay 3 star review on 24th August 2021

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Posted 3 years ago

Looks like you're living the beach life 🏖️and what could make it better than stripes? Enjoy the sun ☀️

Posted 3 years ago

“The fabric does dry quickly. They are also thin so easy to roll up or pack.”

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Posted 3 years ago

Yay Melissa, we're glad you're a happy camper! Make sure to show off those towels wherever you're headed 😉

Posted 3 years ago

“So, this is a difficult review to write because previous experience of Dock & Bay's travel towels and hair wraps has been excellent, but as always it's how things are handled when there's an issue. My order consisted of face wipes x 2, bathroom hand towels x 2, and 2 x travel towels - Bohemian and Grey Stripe. One of the bathroom, hand towels had a hole in it, so this resulted in me questioning the quality of the products I'd not used previously. Consequently everything was returned with the exception of the grey stripe travel towel. This was where it unravelled at pace. The returns process on D&B's site requires photos of any issues. Although these are logged on their site there isn't a mechanism to download your input and include that with your return. The page / form just loops back to the start so you think you've input the requested information incorrectly. I emailed them in the end and was told to return to the returns address with my original packing slip - all would be fine. Next, you pay for returns, so despite a faulty item, I had to pay to return it. I don't believe that's appropriate. To ensure everything did get back to D&B safely, I sent everything by Special Delivery (otherwise it's not insured!). That cost £11-ish. The item was received and signed for on the 24/07, but I never received a returns received email, so I emailed them with my tracking number advising it had been accepted by their warehouse. I was then asked for proof of postage, so I emailed a copy of this. I only received a partial refund. I emailed again. I was once again asked to provide my proof of postage, despite it being in the email trail. The response was they were looking in to it. I chased again, response was the warehouse couldn't find the two boxes of face wipes. I emailed again stating the package weight and that was when they processed a refund for the remaining items. Overall I would not say this was not a good experience. I would say this was a dreadful experience. In my experience return all companies who do not offer free returns will cover the return of an item they've dispatched tat is faulty. D&B have not offered a partial refund of my returns cost. Will I buy from them again - unlikely unless it's a product I have previous experience of, which is a shame. It will also mean I will recommend other companies who sell funky camping / travel towels as their returns process is more simple and straightforward.”

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Posted 3 years ago

Hey Trish! My goodness, there's a catalogue of errors here which you can rest assured, we will fix (cue dramatic rescue music)! As much as we love to WOW our customers, we also hold our hands up when we get things wrong & this is one of those moments. Firstly, thank you for leaving your honest feedback which you've had to take time out of your day to do. Secondly, our Head of Customer Services will drop you an email now to ensure your frown is turned upside down 😊Don't give up on us, we've listened & taken action x

Posted 3 years ago

“Quite good but wish I bought the size up to make subtlety changing underneath easier”

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Posted 3 years ago

Hey there! Ah sizing can be tricky sometimes but don't worry! We're here to help! Our friendly team will get in touch and ensure you're happy with the size 😊

Posted 3 years ago

“I bought the towel for my 6 year old. The towel is beautiful and dries quickly. It shakes off dry sand but not wet sand. We'll see how it holds up over the course of a summer! I love that it doesn't take up much space.”

Dock & Bay 3 star review on 28th July 2021

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Posted 3 years ago

Hey Michelle! Our towels dry 3 x as fast as your regular towel! We're glad you love how compact they are :) Sand tends to just brush off, however, wet sand can be a bit peskier. P.S Your 6-year-old looks adorable rocking the Sparkling Sunset Towel!

Posted 3 years ago

“The shipping was super fast to Canada! The towe doesn’t breath though and I was sweating to death on the beach. Might be okay if you’re in and out of the water or less hot days or for travel. Doesn’t keep sand in it which is good.”

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Posted 3 years ago

Hey Carmen! We're super speedy with delivery so we're glad it arrived quickly! The towels are made to be lightweight & compact but they should still be breathable. Perhaps it was just that humid where you were! Get in touch with us if you find this to be an ongoing issue as we want you to be happy with your towels :)

Posted 3 years ago

“Although lovely looking towels the sand just doesn’t shake off when they are wet. However nice and didn’t take up much room in my case. Disappointed though as paid for express checkout and arrived later than I thought they would.”

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Posted 3 years ago

Oh no, sorry to hear that they arrived late Helen! A friendly member of our team will be in touch with you shortly to see how we can make this experience better for you 😊

Posted 3 years ago

“Towels are great except if of the towels where damaged.”

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Posted 3 years ago

Oh no Jenny! Sorry to hear that but don't worry, it's Dock & Bay to the rescue! A member of our friendly team will be in touch ASAP to get this all sorted for you 😊

Posted 3 years ago

“Very cute and is great to have instead of a towel as it doesn’t hurt my neck. My hair is quite fine and drys naturally quite fast but don’t like using a hair dryer so thought this was a good alternative. Unfortunately it doesn’t dry my hair at all. Have tried to keep it on for longer times, but it still won’t dry my hair even after 5 hours on my head.”

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Posted 3 years ago

Hey Rachel, They're not designed to fully dry your hair but be a gentler alternative to a towel. They wick water out of hair quicker and more thoroughly than cotton towels which keeps your hair shiny and reduces frizz (still trying to work out the secret to frizz-free!). I recommend wringing out your hair as much as possible, putting your products in, combing your hair, and wrapping it up. It won't be completely dry when it comes out but it's so gentle on your hair and you should be ready for styling 😊x

Posted 3 years ago

“Didn’t find the snuggly cosy, however they did the job .”

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Posted 3 years ago

Hey Mickaella! We know it doesn't have the same feel as a traditional poncho & this might not be for everyone but, we're glad it did the job! We love that you gave it a whirl! :)

Posted 3 years ago

“I was SO excited to have found this company and couldn't wait to order a bunch of towels for use on our new boat this summer! Well...the moment I unpackaged my order I read on the tags that it is not advised to use these towels on vinyl. That would have been VERY nice to know beforehand as this essentially renders these towels useless for us. Further, there is no mention of this fact anywhere on the website - it really should be mentioned in the Product Information or at the very least in the FAQs. Thank you!”

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Posted 3 years ago

Hey Jessica, we hear you & we'll get that all added to our FAQs swiftly! We can't have you spending summer without your lovely new Dock & Bay towels! If you wash the towels once or twice before your trip, you'll be good to go ☀️😎🛥️

Posted 3 years ago

“I ordered two hair wraps, the loops on one of the wraps was faulty so I was unable to use this at all. I am liaising with the company to resolve this.The other hair wrap was fine and I am happy with the product so far as it reduces frizz.”

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Posted 4 years ago

Oh no, that's not good! Don't worry, our team are on the case & will turn that frown upside down in no time 😊

Posted 4 years ago

“Nice, useful $18 bag weighing several ounces. You charge $15 - FIFTEEN DOLLARS! - to mail it, and you included a note in the packet that said you don't charge a penny more than necessary.”

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Posted 4 years ago

Hey Suzanne! We appreciate your feedback! Even though we're still a small business, we try to offer the most reasonable shipping costs. As we grow, we do review all aspects of the business so, we take on board your comments! 😊

Posted 4 years ago

“I didn’t find this as absorbing as my previous D & B hair towel . The waffle material is too thick a d I find it more difficult to hook the elastic over the button for some reason. Prefer the original material”

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Posted 4 years ago

Hey Anne! We're sorry to hear you're not as impressed with this hair towel but, I'm sure we can turn your experience around & get you smiling again! If you could pop a quick email to help@dockandbay.com, our friendly team will get in touch :)

Posted 4 years ago

“Quick delivery”

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Posted 4 years ago

“Okay product, I wish it could be a little thicker material as the turban gets soaked but still good.”

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Posted 4 years ago

“I ordered the blue and gray towels. I love the blue color but the gray looks more like lavender. I am very disappointed with the gray towels”

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Posted 4 years ago

Hey Pam! Oh no, that doesn't sound good! If you could email pictures of your grey towel to help@dockandbay.com, our friendly team will look into getting this sorted for you 😊

Posted 4 years ago

“Products are beautiful. Had a slight hitch in the delivery but as a result, was given a discount as an apology for the delay. It was nice to be treated well with grace and courtesy. I will definitely order again. These are my new secret girlfriend gifts!”

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Posted 4 years ago

Delivery delays can be such a downer so, we're glad the little discount turned your frown upside down! We hope the secret girlfriend gift brings even more smiles! 😊

Posted 4 years ago

“I would definitely recommend this towel as an easy pack item that is great for sitting on! I bought the extra large size and I can easily fit three to four people sitting on it! However, I was a little disappointed with the absorbency of the material. It is excellent if you are just simply drying off your legs. But I would like to advise any males or females with longer hair to be aware that it may not 'soak up' your wet hair like a regular soft to touch beach towel would. Nonetheless, I would rate the product about a 7/10. It is a great little (but big) towel to keep in your car for adventures.”

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Posted 4 years ago

Hey there! We're so glad to hear you liked our little/big towel 😉They dry 3 x faster than a standard cotton towel so you should get to experience the absorbency but, they aren't designed to fully dry wet hair. We do have some fantastic hair wraps though which work really great after you really wring our your hair. Give them whirl & let us know what you think! ⭐️

Posted 4 years ago

Dock & Bay is rated 4.9 based on 33,719 reviews