Dock & Bay Reviews

Name: Dock & Bay
Rating: 4.90

4.9 Rating 29,699 Reviews

98 %

of reviewers recommend Dock & Bay

4.9

Based on 29,699 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Dock & Bay:

Beach Towels. Reinvented.

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Dock & Bay 5 star review on 10th April 2024

567

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality material”

Helpful Report

Posted 3 years ago

“No record of an original order we made but second order went through fine and delivered within a couple of days. Towels look great, our 2yr old was very happy with hers, and we'll be using them on holiday for lounging by the pool!”

Helpful Report

Posted 3 years ago

“Loved the hair towel I bought! However the masks were not well fitted/sized and I have bought adult masks from other websites. Disappointing”

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Posted 3 years ago

“Purchased 2 large towels online . Arrived quickly and well packaged. Drawn by Dock and Bay colouful well thought out marketing.”

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Posted 3 years ago

“Good service but the masks I ordered were quite uncomfortable .”

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Posted 3 years ago

“Look lovely but clearly have been made overseas! Which doesn’t really matter. But they do make it quite difficult to breathe and when you breathe in the mask comes in too! Ordered 5! No good for my husband or son as too small, shame, really wanted them to be good as I love your towels etc!”

Helpful Report

Posted 3 years ago

“I’ve bought 5 of these masks over the last couple of week and they’ve arrived really quickly. I wasn’t sure of the sizes so my first order was one kids and one adults - my daughter is 12 and kids one was too small for her. The adults one was a bit small for me but wasn’t too uncomfortable so I went ahead and ordered 3 more . When I lay the adult masks down together they are all different in size with one being a couple of cm’s bigger than another . Disappointing really and i probably wouldn’t buy anymore”

Helpful Report

Posted 3 years ago

“Good design, nice fabric, comfortable to wear, efficient service. The only negative is the quality of stitching on one of the masks. The binding around the edge came undone after a couple of times of wear and I had to hand stitch it all back in place”

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Posted 3 years ago

“Feels more like a blanket than a towel. Quick drying. I do like it but just not what I was expecting.”

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Posted 3 years ago

“I bought the face masks for two male friends but unfortunately they were not big enough bring too tight/restricted so I am now left with them!”

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Posted 3 years ago

“1 bought 3 adult face masks in different colours, 2 are great but one was cut differently making the sizing too small and tight on the ears, dock and bay replaced this but unfortunately this is the same, therefore it could be a great product but the sizing is too hit and miss.”

Helpful Report

Posted 3 years ago

“very quick delivery. Items are fine but small. My husband can not wear them unfortunately.”

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Posted 3 years ago

“Ordered an adult size mask and a kid size mask. The kid's mask is really for a toddler. Unfortunately, it is too small for my child”

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Posted 3 years ago

“I ordered 4 towels with a special deal they were having. Unfortunately I returned the towels beacuse they did not feel as soft as I thought they would be. The customer service department was great and helpful with processing my return. However, I had to pay for the return of the items and it was not cheap. I would have preferred they provided a return label and charged me a nominal fee for the return. I did receive my refund in a timely manner.”

Helpful Report

Posted 3 years ago

“The stitching of the “band” around the face masks was very poor. It looked very untidy. I have had to restitch the masks. I liked the hair wraps. Very good.”

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Posted 3 years ago

“Love the material and how easily packable it is, slim and light. Huge towels and love the looks, and very absorbent, but they stay heavy soggy wet and then it’s just uncomfortable.”

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Posted 3 years ago

“Cute design, compact, and stays dry but not amazing at keeping sand off”

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Posted 3 years ago

“Ne sèche pas plus vite qu'une serviette mais tient BEAUCOUP mieux!”

Helpful Report

Posted 3 years ago

“Like that there was a discount code offered on first purchase.”

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Posted 3 years ago

“While it is convenient to wrap my hair up when wet, it isn't big enough to fit my hair length in. I also wear it for multiple hours and my hair is still quite wet.”

Helpful Report

Posted 3 years ago

Dock & Bay is rated 4.9 based on 29,699 reviews