Dock & Bay Reviews

Name: Dock & Bay
Rating: 4.90

4.9 Rating 34,220 Reviews

98 %

of reviewers recommend Dock & Bay

4.9

Based on 34,220 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Dock & Bay:

Beach Towels. Reinvented.

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Dock & Bay 5 star review on 24th June 2025

583

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Towels are great except if of the towels where damaged.”

Helpful Report

Posted 4 years ago

Oh no Jenny! Sorry to hear that but don't worry, it's Dock & Bay to the rescue! A member of our friendly team will be in touch ASAP to get this all sorted for you 😊

Posted 4 years ago

“Very cute and is great to have instead of a towel as it doesn’t hurt my neck. My hair is quite fine and drys naturally quite fast but don’t like using a hair dryer so thought this was a good alternative. Unfortunately it doesn’t dry my hair at all. Have tried to keep it on for longer times, but it still won’t dry my hair even after 5 hours on my head.”

Helpful Report

Posted 4 years ago

Hey Rachel, They're not designed to fully dry your hair but be a gentler alternative to a towel. They wick water out of hair quicker and more thoroughly than cotton towels which keeps your hair shiny and reduces frizz (still trying to work out the secret to frizz-free!). I recommend wringing out your hair as much as possible, putting your products in, combing your hair, and wrapping it up. It won't be completely dry when it comes out but it's so gentle on your hair and you should be ready for styling 😊x

Posted 4 years ago

“Didn’t find the snuggly cosy, however they did the job .”

Helpful Report

Posted 4 years ago

Hey Mickaella! We know it doesn't have the same feel as a traditional poncho & this might not be for everyone but, we're glad it did the job! We love that you gave it a whirl! :)

Posted 4 years ago

“I was SO excited to have found this company and couldn't wait to order a bunch of towels for use on our new boat this summer! Well...the moment I unpackaged my order I read on the tags that it is not advised to use these towels on vinyl. That would have been VERY nice to know beforehand as this essentially renders these towels useless for us. Further, there is no mention of this fact anywhere on the website - it really should be mentioned in the Product Information or at the very least in the FAQs. Thank you!”

Helpful Report

Posted 4 years ago

Hey Jessica, we hear you & we'll get that all added to our FAQs swiftly! We can't have you spending summer without your lovely new Dock & Bay towels! If you wash the towels once or twice before your trip, you'll be good to go ☀️😎🛥️

Posted 4 years ago

“I ordered two hair wraps, the loops on one of the wraps was faulty so I was unable to use this at all. I am liaising with the company to resolve this.The other hair wrap was fine and I am happy with the product so far as it reduces frizz.”

Helpful Report

Posted 4 years ago

Oh no, that's not good! Don't worry, our team are on the case & will turn that frown upside down in no time 😊

Posted 4 years ago

“Nice, useful $18 bag weighing several ounces. You charge $15 - FIFTEEN DOLLARS! - to mail it, and you included a note in the packet that said you don't charge a penny more than necessary.”

Helpful Report

Posted 4 years ago

Hey Suzanne! We appreciate your feedback! Even though we're still a small business, we try to offer the most reasonable shipping costs. As we grow, we do review all aspects of the business so, we take on board your comments! 😊

Posted 4 years ago

“I didn’t find this as absorbing as my previous D & B hair towel . The waffle material is too thick a d I find it more difficult to hook the elastic over the button for some reason. Prefer the original material”

Helpful Report

Posted 4 years ago

Hey Anne! We're sorry to hear you're not as impressed with this hair towel but, I'm sure we can turn your experience around & get you smiling again! If you could pop a quick email to help@dockandbay.com, our friendly team will get in touch :)

Posted 4 years ago

“Quick delivery”

Helpful Report

Posted 4 years ago

“Okay product, I wish it could be a little thicker material as the turban gets soaked but still good.”

Helpful Report

Posted 4 years ago

“I ordered the blue and gray towels. I love the blue color but the gray looks more like lavender. I am very disappointed with the gray towels”

Helpful Report

Posted 4 years ago

Hey Pam! Oh no, that doesn't sound good! If you could email pictures of your grey towel to help@dockandbay.com, our friendly team will look into getting this sorted for you 😊

Posted 4 years ago

“Products are beautiful. Had a slight hitch in the delivery but as a result, was given a discount as an apology for the delay. It was nice to be treated well with grace and courtesy. I will definitely order again. These are my new secret girlfriend gifts!”

Helpful Report

Posted 4 years ago

Delivery delays can be such a downer so, we're glad the little discount turned your frown upside down! We hope the secret girlfriend gift brings even more smiles! 😊

Posted 4 years ago

“I would definitely recommend this towel as an easy pack item that is great for sitting on! I bought the extra large size and I can easily fit three to four people sitting on it! However, I was a little disappointed with the absorbency of the material. It is excellent if you are just simply drying off your legs. But I would like to advise any males or females with longer hair to be aware that it may not 'soak up' your wet hair like a regular soft to touch beach towel would. Nonetheless, I would rate the product about a 7/10. It is a great little (but big) towel to keep in your car for adventures.”

Helpful Report

Posted 4 years ago

Hey there! We're so glad to hear you liked our little/big towel 😉They dry 3 x faster than a standard cotton towel so you should get to experience the absorbency but, they aren't designed to fully dry wet hair. We do have some fantastic hair wraps though which work really great after you really wring our your hair. Give them whirl & let us know what you think! ⭐️

Posted 4 years ago

“Lovely towels, super light weight and in a beautiful pink colour, will be great for travel (when travel is a thing again! ) The button ensures the hair towel stays on your head and does not slip. One criticism is that they absorbe water very well , which is obviously what you want, but as they are thin, even if you wringe your hair out before putting towel on, it stays very wet and struggles to dry rhe hair further as it holds water. Luckily I bought a double pack so I use one to initially take most of the excess water away from the hair. Then combe it through before wrapping in the dry 2nd towel to get the best performance. I can honestly say my hair blow dries better as more moisture is removed. Would recommend but buy the double pack if you have long or thick hair.”

Helpful Report

Posted 4 years ago

“It doesn’t make my hair as dry as I thought it would after 20-30 minutes but it still speeds up drying time. Looks nice.”

Helpful Report

Posted 4 years ago

Hi Freya Hope you're well! There's no set requirement for wearing the hair wraps as they're not designed to fully dry your hair but be a gentler alternative to a towel. They wick water out of hair quicker and more thoroughly than cotton towels which keeps your hair shiny and reduces frizz (still trying to work out the secret to frizz free!) They prevent breakage and promote moisture retention and should be able to cut your drying time down by loads! I recommend wringing out your hair as much as possible, putting your products in, combing your hair and wrapping it up. It won't be completely dry when it comes out but its so gentle on your hair and you should be ready for styling :) Let me know if you have any questions Best wishes Sarah

Posted 4 years ago

“The Pros: - Super lightweight and fold down super small - A good size for adults and they dry fast - Love the stripes The Cons: - Very thin so that will take some getting used to. I expected the fluffy microfibre like cloths are made from. - Our pink/white one leaked colour onto itself in the wash before we’d even used it once which was a bit disappointing (see picture)”

Helpful Report

Posted 4 years ago

“Regular towels and hair wrap are great, but bath towels are not worth it.”

Helpful Report

Posted 4 years ago

Hey Danielle, we're sorry to hear that! Was there anything specific that you didn't like about them? We'd love to hear your feedback so if you'd like to send any to help@dockandbay, we'll take it on board :)

Posted 4 years ago

“Quick delivery, wish they had different sizes though”

Helpful Report

Posted 4 years ago

“I ordered this mainly to speed up the drying process for my shoulder length hair. It doesn't seem to have made much difference on that front which is why I have only given 3 stars but is useful to keep my wet hair out of the way whilst I apply my makeup. I was really hoping it would speed up my drying time as other brands I've used have. Otherwise, lovely colours, good size and prompt delivery.”

Helpful Report

Posted 4 years ago

Hey! There's no set requirement for wearing the hair wraps as they're not designed to fully dry your hair but be a gentler alternative to a towel. They wick water out of hair quicker and more thoroughly than cotton towels which keeps your hair shiny and reduces frizz (still trying to work out the secret to frizz free!) They prevent breakage and promote moisture retention and should be able to cut your drying time down by loads! I recommend wringing out your hair as much as possible, putting your products in, combing your hair and wrapping it up. It won't be completely dry when it comes out but its so gentle on your hair and you should be ready for styling :)

Posted 4 years ago

“Very soft material. I've got short but thick hair, and with dock & bay it dried a little quicker. That being said , it does not fully dry hair, hair is still damp. I feel like it can't absorb a lot of water compared to regular towel. However it has made it easier for me to tuck hair in and keep it high up whilst I'm getting ready.”

Helpful Report

Posted 4 years ago

Hi Annys, Hope you're well! We're glad to hear you like the material! There's no set requirement for wearing the hair wraps as they're not designed to fully dry your hair but be a gentler alternative to a towel. They wick water out of hair quicker and more thoroughly than cotton towels which keeps your hair shiny and reduces frizz (still trying to work out the secret to frizz free!) They prevent breakage and promote moisture retention and should be able to cut your drying time down by loads! I recommend wringing out your hair as much as possible, putting your products in, combing your hair and wrapping it up. It won't be completely dry when it comes out but its so gentle on your hair and you should be ready for styling :) Let me know if you have any questions. Best wishes, Sarah

Posted 4 years ago

“The towel size is great but when it gets wet the towel doesn’t dry quickly. The sand sticks when the towel is wet. I like the size and how small it is when folded but I’m not 100% happy with it.”

Helpful Report

Posted 4 years ago

Hey Sally! So sorry to hear this, we take great pride in our products! If you'd like to return your order, could you pop a quick email to help@dockandbay.com with details of the issue & your order number please? Our friendly team will help you further :) Best wishes, Julia

Posted 4 years ago

Dock & Bay is rated 4.9 based on 34,220 reviews