Dock & Bay Reviews

Name: Dock & Bay
Rating: 4.90

4.9 Rating 29,275 Reviews

98 %

of reviewers recommend Dock & Bay

4.9

Based on 29,275 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Dock & Bay:

Beach Towels. Reinvented.

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Dock & Bay 5 star review on 10th April 2024

567

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Regular towels and hair wrap are great, but bath towels are not worth it.”

Helpful Report

Posted 3 years ago

Hey Danielle, we're sorry to hear that! Was there anything specific that you didn't like about them? We'd love to hear your feedback so if you'd like to send any to help@dockandbay, we'll take it on board :)

Posted 3 years ago

“Quick delivery, wish they had different sizes though”

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Posted 3 years ago

“I ordered this mainly to speed up the drying process for my shoulder length hair. It doesn't seem to have made much difference on that front which is why I have only given 3 stars but is useful to keep my wet hair out of the way whilst I apply my makeup. I was really hoping it would speed up my drying time as other brands I've used have. Otherwise, lovely colours, good size and prompt delivery.”

Helpful Report

Posted 3 years ago

Hey! There's no set requirement for wearing the hair wraps as they're not designed to fully dry your hair but be a gentler alternative to a towel. They wick water out of hair quicker and more thoroughly than cotton towels which keeps your hair shiny and reduces frizz (still trying to work out the secret to frizz free!) They prevent breakage and promote moisture retention and should be able to cut your drying time down by loads! I recommend wringing out your hair as much as possible, putting your products in, combing your hair and wrapping it up. It won't be completely dry when it comes out but its so gentle on your hair and you should be ready for styling :)

Posted 3 years ago

“Very soft material. I've got short but thick hair, and with dock & bay it dried a little quicker. That being said , it does not fully dry hair, hair is still damp. I feel like it can't absorb a lot of water compared to regular towel. However it has made it easier for me to tuck hair in and keep it high up whilst I'm getting ready.”

Helpful Report

Posted 3 years ago

Hi Annys, Hope you're well! We're glad to hear you like the material! There's no set requirement for wearing the hair wraps as they're not designed to fully dry your hair but be a gentler alternative to a towel. They wick water out of hair quicker and more thoroughly than cotton towels which keeps your hair shiny and reduces frizz (still trying to work out the secret to frizz free!) They prevent breakage and promote moisture retention and should be able to cut your drying time down by loads! I recommend wringing out your hair as much as possible, putting your products in, combing your hair and wrapping it up. It won't be completely dry when it comes out but its so gentle on your hair and you should be ready for styling :) Let me know if you have any questions. Best wishes, Sarah

Posted 3 years ago

“The towel size is great but when it gets wet the towel doesn’t dry quickly. The sand sticks when the towel is wet. I like the size and how small it is when folded but I’m not 100% happy with it.”

Helpful Report

Posted 3 years ago

Hey Sally! So sorry to hear this, we take great pride in our products! If you'd like to return your order, could you pop a quick email to help@dockandbay.com with details of the issue & your order number please? Our friendly team will help you further :) Best wishes, Julia

Posted 3 years ago

“OK - nice designs and fast delivery but I don't find the hair wrap makes much of a difference to drying time.”

Helpful Report

Posted 3 years ago

“Good service, fast delivery time, product beautifully packaged.”

Helpful Report

Posted 3 years ago

Super glad to hear it Jane & we hope you love your new Dock & Bay :)

Posted 3 years ago

“Prompt delivery, lovely packaging.”

Helpful Report

Posted 3 years ago

“Found it a little difficult to navigate site Some towels were out of stock and others available but took a few go’s to get order sorted Not new to online shopping Love products packaging excellent delivery excellent”

Helpful Report

Posted 3 years ago

“Lovely and good quality however not towel material as I thought”

Helpful Report

Posted 3 years ago

Hey Elaine! We're glad to hear you're happy with the quality! In terms of the material, if you're unhappy with it in any way, please do send an email to help@dockandbay.com and our friendly team will assist you further. The material is lightweight & super absorbent to make it ideal for travelling and such :)

Posted 3 years ago

“Very happy with my hair wrap. Ideal for using at the gym after showering. Lightweight and easy to pack in my gym bag. Not sure if it dries my hair any quicker though”

Helpful Report

Posted 3 years ago

Hey Susan! Glad to hear you're happy with your hair wrap :) There's no set requirement for wearing the hair wraps as they're not designed to fully dry your hair but be a gentler alternative to a towel. They wick water out of hair quicker and more thoroughly than cotton towels which keeps your hair shiny and reduces frizz (still trying to work out the secret to frizz free!) They prevent breakage and promote moisture retention and should be able to cut your drying time down by loads!

Posted 3 years ago

“Difficult to comment on the brand as a whole as I just wanted to review the head towel and haven’t ordered anything else. I usually use a microfibre hair towel and although the Dock & Bay one is definitely more stylish I found that it doesn’t take the wetness away from my head in the same way, but instead it feels like I have a wet rag on it. Bit disappointed in that but it looks nice and the material is very smooth and soft.”

Helpful Report

Posted 3 years ago

Sorry to hear this Janine! There's no set requirement for wearing the hair wraps as they're not designed to fully dry your hair but be a gentler alternative to a towel. They wick water out of hair quicker and more thoroughly than cotton towels which keeps your hair shiny and reduces frizz (still trying to work out the secret to frizz free!) They prevent breakage and promote moisture retention and should be able to cut your drying time down by loads! I recommend wringing out your hair as much as possible, putting your products in, combing your hair and wrapping it up. It won't be completely dry when it comes out but its so gentle on your hair and you should be ready for styling :) Best wishes, Sarah x

Posted 3 years ago

“Delivery is pricey. Packaging is a bit over the top for what it is. I would love the packaging if I needed to store it, but as it is it just went in the bin”

Helpful Report

Posted 3 years ago

“I love Dock and Bay towels and think they make a great gift, that's why I bought 3 more for Christmas presents. The watermelon and green stripe ones are fine, however I am quite disappointed with the Bondi blue, the stitching is a bit of a mess, I am too nervous to pull in case the whole lot comes away.”

Helpful Report

Posted 3 years ago

Hey Fiona! I'm so sorry to see this, that's not good at all! If you could pop a quick email to help@dockandbay.com with your order number and include the issue that occurred, I promise we'll get this all sorted for you :) Best wishes, Sarah

Posted 3 years ago

“Good delivery and purchase process. However, I didn’t feel like the hair wrap really works. Definitely soaks up excess moisture but doesn’t actually dry your hair. More like keeps it damp for longer”

Helpful Report

Posted 3 years ago

Hi there, sorry to hear that you're not loving your new hair wrap! Our wraps are not designed to fully dry your hair but be a gentler alternative to a towel. But we do offer a 30 Day Satisfaction Guarantee, so if you'd like to initiate a return, we'd be happy to help you out. Simply email us at help@dockandbay.com Best wishes, Julia Dock & Bay

Posted 3 years ago

“The description of the laundry bag didn’t state you had to use a liquid detergent.”

Helpful Report

Posted 3 years ago

“Not a bad towel. I expected it to be more absorbent and have a fluffy towel like feel. However, it’s very thin. It does dry well and quickly and seems sand repellent. I love the colours too.”

Helpful Report

Posted 3 years ago

We're so glad to hear you love the colours & that it dried well. Our towels are super lightweight so that they are easy to store & don't collect damp smells. Thanks for the feedback!

Posted 3 years ago

“Sand free - yes, Absorbent - yes Soft - no it felt like drying off with a plastic tablecloth”

Helpful Report

Posted 3 years ago

Hey Christine, oh no! Sorry to hear you think our towels resemble tablecloths, that certainly doesn't sound right. You're welcome to get in touch with our team at help@dockandbay.com to discuss further - remember we have a 30-day happiness guarantee. Can't wait to hear from you soon :)

Posted 3 years ago

“Site hard to get around on. Shipped wrong towels I reordered what they git wrong”

Helpful Report

Posted 3 years ago

Really sorry to hear this, that's not good & we'd love to make it right! If you could pop an email to us at help@dockandbay.com, we'll do everything we can to get this sorted :)

Posted 3 years ago

“Great products but often out of stock. I am aiming to replace all of my bathroom towels with Dock and Bay towels but having to be very patient.”

Helpful Report

Posted 3 years ago

It's great you're aiming to replace your towels with Dock & Bay towels Mary, that's what we love to hear! If you'd like to pop a quick email to us at help@dockandbay.com, we'd happily look at some stock due dates for you :)

Posted 3 years ago

Dock & Bay is rated 4.9 based on 29,275 reviews