“I like the skirts. However, I did not realize that shipping would take seven weeks without a peep from customer service. In other words, I didn't realize a sale on DonaJo skirts would mean that customer service was also discounted.”
“I have several scores, tanks, and dresses from Dona Jo! I get compliments all the time; however, I am recently not happy! The tank I ordered is too small and is expensive to return/exchange it! In addition, I also ordered a skort over a month ago, which has not yet arrived! Not happy!!!”
“Love the one skirt I received, but two have not arrived and I have gotten no communication on the other two. Product is very nice, but customer service is lacking.”
“I started playing pickleball 5 years ago and tried various skirt brands from Nike, Wilson , and Lululemon to name a few. Hands down, Dona Jo is my favorite! The skirts and tops are made well and are supportive with little riding up. I love the patterns and colors. I am 5’3” and weigh 115 pounds and Small is perfect for me! Love Dona Jo!!!”
“I'm not crazy about this company. Their sizes seem to be a bit smaller than other companies. The skirts (while really cute) don't have much room in the short pockets for balls. Skorts seem very tight and the 2 times I've ordered skorts they take many weeks to arrive. Tops come separately, and I wait and wait for the skorts. If I spill something on a top, I have to use an agressive fabric release product to get the stain to release. Tops are comfortable but very thin. I won't be ordering again from them.”
Hi Christine! The skirt was ordered on pre-order, pre-orders can take 4 weeks to ship, your skirt was delivered before the 4 weeks. We have different styles tops and skirts with different fabrics to accommodate our different customers. Thank you.
“I can't tell you how VERY disappointed I am in my purchase!!! I was very excited to get my skort, but when I found it was too small and wanted to exchange it, twice I received a very unprofessional and terse response telling me I could only get store credit. After several attempts to get answers on how to go about sending it back and using my 'store credit' I HAVE NOT HEARD BACK. TERRIBLE customer service!!!”
Hi Catherine! We apologize for the experience. Here is the link to submit your return request, once we receive the return and process the store credit we will then email you the gift card:https://www.donajobrand.com/apps/redo/returns-portal/login
“I would have given it a 10 a few years ago, but then you started randomly using thin, flimsy fabrics. I never know if I'm ordering something sturdy or something that's going to fall down around my ankles when I start running. The latest sports bra I ordered was approximately equal to going barechested. It's supposed to be athletic wear!!
Now I really don't want to order because it's 50/50 if the fabric will be anything that can hold up to actual sports.”
“Im very pleased with my purchase. Only complaint is that I ordered 2 skirts several weeks ago and have just recently received only one of the 2. It took just less than a month and i still haven’t received thr second skirt.”
“I love your skirts and have ordered many. I was disappointed this last order when I was informed that you had over sold and the shipping would be delayed. And you kept advertising the items that were over sold. I may reconsider future purchases with you, if this becomes a consistent problem.”
“My first purchase and I love it! The fit is perfect and so is the length. I also appreciate the pockets that some of my other skorts lack. Quality is good and I’ve gotten several compliments when wearing it. I look forward to ordering again. The only drawback was a little longer delivery time than I expected (took almost a month).”
“I recently ordered one of the tennis dresses in an XL. Which is the normal size I order from Dona Go. Since it was written up as loose-fitted, I took a chance on how it would fit me. Well, the write-up was on-point! The dress fit me beautifully! Thank you so much! I'm getting ready to order another tennis dress since I was so pleased with the one I just received.”
“The size large skort I ordered was much too small. The quality was not what I had hoped it would be. Returns were very expensive (about 2/3 the price of the item) and I was only offered a store credit rather than a refund. Also, delivery took 3 weeks after the order was placed. I will not order from them again.”
Hi Lorrie! We always recommend paying the extra free of $1.98 at checkout for unlimited return labels on your order. Since this skirt is a final sale item, it only qualifies for a store credit. You can also ship the item back directly to your preferred mail provider. For more inquiries, please email us at info@donajobrand.com.
