“The 2 skorts were too small and not being offered a refund isn’t going to help me. Don’t see how I’ll even benefit or begin to understand or purchase from this site using a store credit.”
“Tried to exchange this skort for a different style and the system would only allow me to exchange for the exact same size and style that didn’t fit. Very frustrating!!”
“Love the print with all the tropical colored blues. For is snug at waist which I like...had tiger use to using pockets on inside shorts for tees and ball marker...but works ok.”
“I ordered 3 items. I received 2 tanks and I have not received the skirt yet. I returned 1 top and asked for an exchange on the second due to size. I have not heard anything yet about my exchange or my skirt order. Please advise me.”
“I purchased an item on sale (a store wide sale). This was not a clearance item and after very politely sending an email indicating this was not stated clearly I was not satisfied with how it was handled. Very blunt and to the point. The person that responded never told me where this was indicated when I explained I did not see this. Not good customer service. I was only allowed an exchange. So I had to purchase something I didn’t need. If this was stated I certainly did not see it. I would never have purchased a nonrefundable item intentionally. The item was not a final sale. The website notes free unlimited returns and I purchased the return fee. T would have been nice to have it explained to me at least where it stated anything in the store wide sale was only exchangeable and that would have been satisfactory.”
“When I finally got to a responsible person in the customer service department, I was absolutely happy. She was professional direct and everything was fine.”
“I placed my first order recently with Donajo. I decided to return two of the 3 items for a refund. I was within the 30 day window. Both items were on sale but not listed as final sale. One item (a skirt) was too short and one (a top) was too tight. I planned to buy similar items later when I had more time to look at their website. When I started the return, I was only able to get a store credit or an exchange. I questioned this with customer service, and was told that is the policy on store-wide sales. Nowhere in my original order did it say this. I went online to find their phone number, called, and got an unidentified voice mailbox, so I don't know if it is a correct number. I will not be purchasing from them again.”
