“Still waiting for my order to be fulfiilled from Feb 6. It’s now Feb 22. Still missing half the order. Zero communication. I’ve reached to ask where the order is - to either fill the order or return my money. No response. Very disappointing customer service experience thus far.”
“I ordered two DonaJo skirts (2separate orders) over four weeks ago and have not received any updates on my orders so far. One of these orders was a birthday present for my dear friend whose birthday was February 4. No updates still. I don’t know if they have shipped if they’re on their way or what is going on. I am disappointed.”
“I love the products, I recently returned a top for stitching coming apart. I feel like the communication between customer and COMPANY is a little bit skew. There is no phone number to speak to a customer service rep.i would like a credit to my credit card not my donajo account.”
“I ordered a top and skirt. The top was too small so I returned it, waiting for store credit. The skirt has still not arrived after 2 weeks because of a manufacturing issue. Not impressed!!!”
“I ordered my usual size, large, and it was way too small. I don’t think even an XL would fit which it their largest size. I can only return the skirt for store credit. What could I get? Nothing would fit!”
“I ordered two skirts on 1/28. I received shipment and delivery notifications for one of the skirts, which I received on 2/3. I like the skirt I received but am disappointed that there has been absolutely no communication regarding the second skirt.”
