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Donaghy Bros Reviews

4.8 Rating 8,248 Reviews

95 %

of reviewers recommend Donaghy Bros

Company Reviews

4.8

Based on 8,248 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

02829540001

Location:

34 - 40 Maghera Street Kilrea
Kilrea
BT51 5QN

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Donaghy Bros 5 star review on 7th January 2022

Donaghy Bros 5 star review on 11th December 2021

Donaghy Bros 5 star review on 9th December 2021

FRANCINE DJANGO

Donaghy Bros 5 star review on 9th December 2021

FRANCINE DJANGO

Donaghy Bros 5 star review on 16th November 2021

Donaghy Bros 5 star review on 1st November 2021

Anne-Marie Rogan

Donaghy Bros 5 star review on 26th October 2021

Patricia Finnegan

42

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a larder fridge on-line from Donaghy Bros. The delivery was earlier than expected, swift and was handled well by the delivery team. One problem I cannot solve is changing the door to open the other way. The screws are very tight and in the end I gave up! The fridge is working well.”

Posted 2 years ago

“Donaghy Bros, were the only supplier that I could find who had stock of both the Oven and the Hob that was required for my Kitchen Build in February 2022. The items were ordered and despatched through a 3rd Party delivery agent. The oven when delivered had been damaged in transit, Donaghy were contacted and various e-mails were exchanged regarding the damage. The advice was that the damage was only cosmetic and did not affect the use of te oven, but a replacement would be provided. Unfortunately the company were unable to source a replacement, and as a result arranged a partial refund as way of an apology for the 3rd party damage. The result was acceptable and the case has been closed to my satisfaction. I am now just storing the oven and hob in my front room waiting for the kitchen fitters to start work.”

Posted 2 years ago

Thank you for your review, Richard. It is certainly very disappointing that your oven was damaged in transit but we will always try and find a solution that guarantees customer satisfaction where possible and we are pleased to hear this was the case. Best wishes with your kitchen build. Kind Regards Donaghy Bros

Posted 2 years ago

“I recently ordered a Smeg Stand mixer, super price and fast delivery, definitely recommend”

Posted 2 years ago

“Good information on item purchased. Competitively priced. Delivery was ok. No mention of any possible delivery issues until after purchase though. I would use again and recommend to others.”

Posted 2 years ago

“Very good choice and prices of products on the web site. . Ordering was easy. The oven we ordered was out of stock so they offered us an upgraded one at no extra cost. The only issue was with the delivery from the Dispatch company, which was not Donaghy Bros fault. The order was a couple of weeks late but pressure from Donaghy Bros moved it along. Very good service.”

Posted 2 years ago

“Good price for an excellent car seat.”

Posted 2 years ago

“Quick response and very competitive pricing. Only downside was the courier only gave 1 days notice of delivery so neighbour had to take parcel in.”

Posted 2 years ago

“Very friendly and helpful. Disappointed to find the item ordered was not boxed & in stock but was actually on display. But they did contact us to let us know and offer a refund which was promptly actioned.”

Posted 2 years ago

“Everything went as it should. Delivery on time with two very helpful delivery men. The cooker does what it should (so far). I Would recommend Donaghy Bros, I had a small query and they responded quickly to sort it.”

Posted 2 years ago

“Good price and quick delivery. Communications were a bit confusing though: I was told delivery was going to be delayed, then on the same day as that message, the goods arrived with only a couple of hours notice for me to get home. There was no tracking facility either.”

Posted 2 years ago

Hello, we're sorry for any confusion caused. We are advising all customers that deliveries outside of Northern Ireland MAY be delayed due to courier issues with HGV staff and fuel disruptions, however where possible we will try to ensure swift delivery within the stated timeframe. Thankfully in your case your goods were not delayed but we shall certainly speak with our couriers regarding the lack of notice you received. Thank you for shopping with Donaghy Bros, we hope you will return to our website again in the future. Best Wishes Donaghy Bros

Posted 2 years ago

“Ordering straightforward, vfm good , delivery disappointing and driver for Arrow missed 2 hour slot beingsan hour late.”

Posted 2 years ago

Hi David Thank you for your review of Donaghy Bros - we're pleased to hear that overall you had a good shopping experience with us. We're sorry to hear however that the delivery was disappointing, we understand that our couriers are facing unprecedented pressure at the minute due to driver shortages and fuel disruptions however we do of course understand that from a customer perspective this is still not acceptable and we will be speaking with them further to address this. Kind Regards Donaghy Bros.

Posted 2 years ago

“Delivery times were unclear on website. Rang the Donaghy team who were very helpful with accurate advise. Product arrived on time. Pleased with my purchase from Donaghy.”

Posted 2 years ago

“Although ordering was straightforward there was a problem with the delivery being cancelled on Monday due to a problem at depot of hauliers.”

Posted 2 years ago

“Sub-contractor let down. Still awaiting delivery. Human error of delivery driver to blame so not Donaghy Bros fault directly, but failure caused upset to well planned works.”

Posted 2 years ago

Hi Ian We're really sorry to hear that our third party delivery company has let both of us down and we'll investigate the matter further internally with them. We trust the remainder of your building works go to plan and apologies once again for the delivery delay of your item. Kind Regards Donaghy Bros.

Posted 2 years ago

“A good service and kept informed of progress ,good value .”

Posted 2 years ago

“Good, efficient service”

Posted 2 years ago

“Good price, good website and good service. My only slight criticism is that I would have liked an email telling me that the item had been despatched instead of just a message from the carrier that it was to be delivered that day. As it happened I was to be at home all day anyway so mit was not a problem on this occasion. Other than that, very satisfied.”

Posted 2 years ago

Hi Gabrielle Thanks for taking the time to leave us a review and provide feedback - it's always invaluable in terms of improving our customer service levels. I wonder is it possible that the email from our warehouse advising of dispatch was mistakenly filtered to your junk mailbox? We will of course still look into this internally however to investigate how it did not reach you. Kind Regards Donaghy Bros

Posted 2 years ago

“the service i received was excellent and very speedy service”

Posted 2 years ago

“Everything good about purchase and delivery and price. Just a pity there is no set up service for old git’s like me!”

Posted 2 years ago

Hi Andrew Thanks for taking the time to leave us a lovely review, we appreciate your business. We'd love to find out more about the set up service you had in mind - if you would like to get in touch about it please give us a call on 028 295 40001 or email info@donaghybros.co.uk. We are always looking for ways to improve! Best Wishes Donaghy Bros

Posted 2 years ago

“Having dealt with Donaghy Bros before, I trust them. On this occasion, I was disappointed that their Delivery Company did not alert me to their arrival even though they promised to do so when I rang them earlier. The driver was great though.”

Posted 2 years ago

Hi Andrew Thank you for your review. Its great to hear we're a trusted retailer and that you regularly shop with us. We're disappointed however that you did not receive an alert from the third party delivery company as promised and we will speak to them about this. Kind Regards Donaghy Bros.

Posted 2 years ago

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Donaghy Bros is rated 4.8 based on 8,248 reviews