Donaghy Bros Reviews

Name: Donaghy Bros
Address: 34 - 40 Maghera Street Kilrea, Kilrea
Rating: 4.80

4.8 Rating 8,248 Reviews

95 %

of reviewers recommend Donaghy Bros

Company Reviews

Questions

Metrics

4.8

Based on 8,248 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

02829540001

Location:

34 - 40 Maghera Street Kilrea
Kilrea
BT51 5QN

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Donaghy Bros 5 star review on 7th January 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am pleased with my purchase and service”

Helpful Report

Posted 3 years ago

“Customer service and delivery were just excellent. The item however had a minor problem that came to light a few weeks later. DB - informed the service engineer who gave a date almost 3 weeks later. Problem was minor and easily resolved but the wait was too long as we were apprehensive about using the appliance.”

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Posted 3 years ago

“Donaghy Bros themselves were really good but totally let down by their courier Arrowxl. Arrowxl contacted me 13 times for me to book a delivery then only to tell me 13 times there were no delivery dates available. Eventually Laura at Donaghy Bros intervened and booked a date for me - this delivery was on time and uneventful - thanks Laura Avoid Arrowxl like the plague”

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Posted 3 years ago

Thank you for your review Keith and kind shout out to Laura, we will pass on your feedback to her. We will be investigating this matter further with Arrowxl and apologise again for the inconvenience caused. Best Wishes, Emma.

Posted 3 years ago

“Competitively priced and genuine product. Delivered extremely speedily to mainland UK (I think about 3 or 4 days rather than the 10 that was stated when I ordered). Will 100% be checking Donaghy Bros before buying anywhere else in the future as the product I wanted was nearly 20% cheaper.”

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Posted 3 years ago

Thank you for taking the time to leave us a review Claire and we look forward to seeing you back as a repeat customer! Thanks Donaghy Bros

Posted 3 years ago

“I purchased a beko fridge freezer which arrived the day it would but was notified of a time. The guys were curtious to my son but my only down fall was they left all the packaging there which all places takeaway whenever I purchased goods.”

Helpful Report

Posted 3 years ago

Thank you for your review Geraldine. We do offer the service of removing packaging for a small fee and this is available upon checkout at our website or can be arranged with a staff member. Apologies if you were not made aware of this service. Regards, Donaghy Bros

Posted 3 years ago

“Great price and great product for Sony Tv purchase. The sales process was pretty efficient. Only negative was delivery. Although this was fast the delivery driver left the TV delivered to the ROI strapped to the pallet outside my apartment block. He refused to bring it in as claimed he wasn’t insured even though delivery was supposed to be room of choice by 2 men. I had to remove from pallet and bring it in myself then dispose of pallet. A bit ridiculous! As very pleased with price and product overall 4/5 but note delivery issues. If it had been a washing machine wouldn’t have been going anywhere.”

Helpful Report

Posted 3 years ago

Hello, thank you for your review and great to hear you were happy with the product price and sales process. We understand that you requested a two man delivery which is an enhanced service at an additional cost. However as you were having the product delivered to Dublin we are restricted by the current Covid situation and our couriers only offer a contactless delivery at present in the South of Ireland which is why your TV was delivered via a pallet to the nearest point of access. You were not charged for the two man service but we must apologise if this delivery detail was not communicated to you during the sales or delivery notification process. Kind Regards Donaghy Bros

Posted 3 years ago

“Great service, polite and helpful staff.”

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Posted 3 years ago

“Great choice of products at competitive prices. Delivery very efficient too.”

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Posted 3 years ago

“Very good value and service, goods arrived in perfect condition. A thumbs up.”

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Posted 3 years ago

“Dealt problem when heater on fire broke down. But retracare took 10 wks to get part durimg very cold period hence lose 1 star”

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Posted 3 years ago

“Excellent customer service . Very prompt delivery”

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Posted 3 years ago

“Order was received much sooner than expected. Very happy with the quality of the Neff cooker hood purchased.”

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Posted 3 years ago

“great service, fast delivery - arrived on time”

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Posted 3 years ago

“Helpful with query regarding purchase of a gas cookerPersonal thanks appreciated. Satisfied customer”

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Posted 3 years ago

“good quick efficient service. will buy from them again”

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Posted 3 years ago

“Bought a specific dishwasher from you which was delivered from NIto England in six days. Suppliers in England were. £20cheaper but deliver was six weeks for this German made dishwasher. Very pleased with your service.”

Helpful Report

Posted 3 years ago

“Good store. Quick response to order, but no notification of order having been dispatched. Also no receipt with order. Processor as expected, and packaging good.”

Helpful Report

Posted 3 years ago

Hi Graeme, thank you for taking the time to write this review and we're delighted that you have awarded 4 stars. Apologies about the dispatch and receipt email issue, this may have gone into your junk folder but we will investigate further at this side. If you still require a receipt please don't hesitate to email websales@donaghybros.co.uk and we will arrange this for you. Kind Regards, Donaghy Bros.

Posted 3 years ago

“Arrived when it was supposed to - only gripe with product was that it arrived with a European plug on it that I had to replace with a UK plug”

Helpful Report

Posted 3 years ago

Thank you for your review Ian, we have spoken with our supplier and brought this to their attention so that we do not receive products with EU plugs going forward. We hope that you will return to shop with Donaghy Bros again soon. Kind Regards, Donaghy Bros.

Posted 3 years ago

“Easy to order, good price and reasonable delivery time, The reason I didn't give 5 stsrs was that I did not receive any confirmation after I ordered or any communication about delivery”

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Posted 3 years ago

“Excellent - product great and delivery quick - if I had had an email telling me when the delivery was going to be it would have been 5 stars - luckily I was in.”

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Posted 3 years ago

Donaghy Bros is rated 4.8 based on 8,248 reviews