Donna Bella Hair Reviews

Name: Donna Bella Hair
Address: 1250 Flyer Way Suite 100, Salt Lake City, Utah
Rating: 4.14

4.1 Rating 433 Reviews

76 %

of reviewers recommend Donna Bella Hair

4.1

Based on 433 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Donna Bella Hair 5 star review on 20th November 2025

Anonymous

Anonymous // 01/01/2019

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English

“On a normal order I would rate higher as I do love the company but I paid a lot extra for shipping to get an order rushed and it didn’t show so I had to cancel my client which was a total bummer.”

Helpful Report

Posted 4 months ago

Hello There! Thank you so much for your honest feedback and for being a loyal Donna Bella customer — we truly appreciate your continued support! We’re so sorry to hear that your order didn’t arrive in time and completely understand how frustrating it must have been to cancel your client. After reviewing your order, we did notice it was placed after our same-day shipping cutoff time, which is why it shipped the following business day. We always aim to ship as quickly as possible, especially for expedited orders, and we’re truly sorry for the inconvenience this caused. We’re grateful for your patience and understanding, and we hope to serve you better in the future. If there’s anything else we can do to make this right, please don’t hesitate to reach out — we’re here for you!

Posted 4 months ago

“I just ABSOLUTELY Love Donna Bella!!! Amazing products and Amazing Customer service My one and ONLY for hair extensions!! 💟”

Helpful Report

Posted 4 months ago

Thank you so much for your review, Kimberly! We’re beyond excited to hear that you love our products and customer service. We're here for you anytime you need!

Posted 4 months ago

“Just placed an order for 3 packages of hair extensions and was charged a $15 shipping fee. As I have been a longtime customer and only use Donna Bella hair extensions , I think this is an over the top additional charge for shipping .. your prices have gone up tremendously and now the amount of the order is higher to qualify for free shipping. Very disappointed. I also called to ask for a credit of $15 and was denied. Not good customer service to a longtime dedicated customer.”

Helpful Report

Posted 4 months ago

Hello Donna, Thank you so much for reaching out — we’re truly sorry to hear you’re feeling disappointed, and we completely understand your frustration. While the 14” extensions have been discontinued, please know we’re doing our best to keep a wide range of inventory available. We totally understand that the 18” may not be ideal, and we're happy to help you find the best solution. Also, we’re still here for you via phone (888) 424-7548, text 866-631-1522, and email info@donnabellahair.com — whichever you prefer! Our goal is to make support easy and comfortable for you. We genuinely appreciate your loyalty and are so grateful to have you as part of the Donna Bella family.

Posted 4 months ago

“My favorite brand of tape in extensions. Highly recommend 🌟”

Helpful Report

Posted 4 months ago

Thank you so much for your review, Tanya! We're thrilled that you love your tape-in extensions. Please reach out to us any time at info@donnabellahair.com - we're here to help!

Posted 3 months ago

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Posted 4 months ago

Thank you so much for your wonderful review, Rebekah! We're absolutely thrilled to hear that you loved your experience with us. We’re always here to help if you need anything in the future!

Posted 4 months ago

“Need a few more color choices for balayage”

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Posted 4 months ago

Thank you very much for your valuable feedback, Cynthia! We truly appreciate your suggestions regarding color choices for balayage. Your input helps us as we work to enhance our offerings to better serve our customers.

Posted 4 months ago

“Natural looking!”

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Posted 4 months ago

Thank you so much for your review, Rachel! We're thrilled to hear that you find our products to be natural-looking. It’s always our goal to provide quality that feels seamless and beautiful. If there's anything else we can assist you with, please don’t hesitate to get in touch!

Posted 4 months ago

“I have used this product for 11 years annd have ALWAYS loved it! But the hair lately doesn’t last as long. Sheds terribly, and the last 4 packs of replacement tape was defective and all stuck together. Would not peel off and came off all stuck as 1 piece. Very disappointed. Loyal customer for 11 yrs and have worn the hair that long.”

Helpful Report

Posted 4 months ago

We’re really sorry to hear that you’re unhappy with your extensions, Wendy! If you have not already, please email us at info@donnabellahair.com, as well as a photo of the concerns you have noticed. Our team will keep an eye out for your email. We look forward to helping you further with this.

Posted 4 months ago

“I would have rated 5 stars but the tariff charge is overkill.”

Helpful Report

Posted 4 months ago

Thank you for sharing your thoughts, Sheila! We appreciate your feedback about the tariff charge, and we understand that this may feel like more than expected. The 10% tariff surcharge was added at checkout in response to steep increase in US tariffs on human hair extensions. We're doing everything we can to minimize the impact on our customers while delivering the quality that you rely on! If you have any further suggestions or questions, please don’t hesitate to reach out!

Posted 4 months ago

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Posted 4 months ago

Thank you so much for your amazing review, Melissa! We're delighted to hear you had such a positive experience with us. If there's anything more we can do for you or if you have any questions, don't hesitate to reach out!

Posted 4 months ago

“Hair lasts a long time. Love the shop pay option. Makes the purchase affordable”

Helpful Report

Posted 4 months ago

Thank you so much for your review, Lauren! We’re so glad to hear you love the longevity of our hair! If you have any questions or need assistance, feel free to reach out anytime!

Posted 4 months ago

“Quality overall”

Helpful Report

Posted 4 months ago

Thank you for your review, Liza! We're so pleased to hear you value the quality of our products. Your support means the world to us, and we're here for any questions or assistance you might need!

Posted 4 months ago

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Posted 4 months ago

Thank you so much for your wonderful review, Mary! We're thrilled to hear you love your experience. If you ever need anything or have questions, we're just an email away!

Posted 4 months ago

“Didn’t have the length or either of the colors in stock. Frustrating”

Helpful Report

Posted 4 months ago

Hi Courtney, We apologize for the inconvenience you experienced with our inventory not meeting your needs. We strive to have a great selection on hand, and it’s frustrating when we fall short. Unfortunately we have been seeing delays due to the tariffs we have been facing. I would recommend to sign up for email notifications on the items webpage to be updated when they are available! If there’s anything else we can assist you with, please don’t hesitate to reach out!

Posted 4 months ago

“I Love It!❤️ I’m 65 and if Stevie Nicks can do it, so can I!”

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Posted 4 months ago

Thank you so much for your uplifting review, Debbie! We're so inspired by your spirit and love that you're ready to rock your style. Please reach out to us any time at info@donnabellahair.com - we're here to help!

Posted 4 months ago

“The new tariff fees being added are absolutely ridiculous. Getting charged $33 for 3 small bundles of hair is truly absurd. I won’t be buying from here again. No other companies are doing this.”

Helpful Report

Posted 4 months ago

Thank you for sharing your feedback! We understand that additional charges can be frustrating, and we appreciate your perspective. We're doing everything we can to minimize the impact on our customers while delivering the quality that you rely on! If there's anything else we can assist you with or if you have more thoughts to share, please feel free to reach out.

Posted 4 months ago

“Excellent customer service!”

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Posted 4 months ago

Thank you so much for your positive review, Gay! We're delighted to hear you had an excellent experience with our customer service. If you ever need assistance or have questions in the future, please don’t hesitate to reach out!

Posted 4 months ago

“Your hair is great. But very disappointed that you are discontinuing shorter lengths. It’s a real waste to pay more for longer hair, just to cut it off. I will plan to wean myself off extensions and focus more on growing my own hair.”

Helpful Report

Posted 4 months ago

Thank you for your feedback, Suzy! We're so glad to hear you love the hair. We understand your disappointment about the 12 inch length, and we appreciate your input. Please know that we're always looking to improve, and your comments help us immensely. If you have any questions or need assistance in the future, don’t hesitate to reach out!

Posted 4 months ago

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Helpful Report

Posted 4 months ago

Thank you for your review, Hailey! We’re thrilled to know that you’re loving your experience with Donna Bella Hair. Please reach out to us any time at info@donnabellahair.com - we're here to help!

Posted 4 months ago

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Helpful Report

Posted 4 months ago

Thank you so much for your review, Chantal! We're thrilled to hear that you're loving your experience with Donna Bella Hair. If you ever need assistance or have any questions, feel free to reach out at info@donnabellahair.com.

Posted 4 months ago

Donna Bella Hair is rated 4.1 based on 433 reviews