DPD Reviews

1.1 Rating 5,924 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,924 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5

Popular Questions:

Delivery

How does DPD deliver? How long does DPD take to deliver? Does DPD deliver on time? How is accuracy and good condition of items delivered by DPD?

Customer Service

How can I contact DPD? How quickly does DPD resolve customer queries?

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

How quickly does DPD resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 36% of reviewers feedback is DPD resolves customer queries within an hour.

Helpful Report

(2 weeks ago)

71.27%

Industry Average

“ I find this company & it's couriers excellent service providers of goods in transit. Always on time for me, they keep me posted when my goods will arrive. Drivers pleasant & courteous, their vehicles very clean & tidy. Great standards. ”

- ValG

“ DPD kept me informed of my delivery, they gave me a time and sure enough my parcel came on time, the driver was very polite and friendly, cannot fault the service I got today. ”

- Marion Burgess

“ Jayden a pleasant young man offered to help with my heavy box ...his customer service is outstanding ”

- Mrs mcconville

DPD Reviews

Location:

Customer Service - Good