DPD Reviews

1.1 Rating 5,732 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,732 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

Popular Questions:

Delivery

How does DPD deliver? How long does DPD take to deliver? Does DPD deliver on time? How is accuracy and good condition of items delivered by DPD?

Customer Service

How can I contact DPD? How quickly does DPD resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of DPD.

Visit Website

Location:

Roebuck Lane, - United Kingdom
B66 1BY

How quickly does DPD resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 52% of reviewers feedback is DPD takes over a week to resolve customer queries.

Helpful Report

(2 weeks ago)

68.63%

Industry Average

“ DPD kept me informed of my delivery, they gave me a time and sure enough my parcel came on time, the driver was very polite and friendly, cannot fault the service I got today. ”

- Marion Burgess

“ Jayden a pleasant young man offered to help with my heavy box ...his customer service is outstanding ”

- Mrs mcconville

“ Fast reliable service one of the best couriers around never had a problem ”

- Anonymous

DPD Reviews

Location:

Customer Service - Average