DPD Reviews

1.1 Rating 5,532 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,532 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does DPD deliver? How long does DPD take to deliver? Does DPD deliver on time? How is accuracy and good condition of items delivered by DPD?

Returns

How is DPD returns process?

Customer Service

How can I contact DPD? How quickly does DPD resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of DPD.

Visit Website

Location:

Roebuck Lane, - United Kingdom
B66 1BY

How does DPD deliver?

Helpful Report

(2 weeks ago)

DPD delivers items by Courier and Own Driver.

Helpful Report

(2 weeks ago)

58.45%

Industry Average

“ I tried calling but all I got was a call center in the back of beyond, who couldn't help me because the delivery was ordered online. ”

- Simon Dawson

“ I called customer service and the person on the phone told me that the reason for the failed delivery was that instead of "Flat 2" followed by the building name, the address was written as "2" followed by building name and therefore, the absence of the word "flat" explained caused the issue. ”

- Anonymous

“ On Saturday 6th December I receive an email from DPD saying my parcel is out for delivery. ”

- ANDREA MENEGHINI

DPD Reviews

Location:

Delivery - Average