DPD Reviews

1.1 Rating 5,648 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,648 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

Popular Questions:

Delivery

How does DPD deliver? How long does DPD take to deliver? Does DPD deliver on time? How is accuracy and good condition of items delivered by DPD?

Customer Service

How can I contact DPD? How quickly does DPD resolve customer queries?

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

How does DPD deliver?

Helpful Report

(1 week ago)

DPD delivers items by Courier and Own Driver.

Helpful Report

(1 week ago)

57.25%

Industry Average

“ There is now no way to contact DPD anymore there systems are broken, their drivers are useless, didn’t realise a well known delivery company could get this bad, could not believe how hopeless they are, parcel has now gone to Birmingham hub to be delivered next week, I have a good mind to cancel the order and go elsewhere. ”

- David

“ This used to be the best delivery company in the UK, but the level of customer service has now gone downhill horrendously. ”

- Seri

“ For my business they use to be the cream of all delivery Companies, but certainly not anymore as this is not the first time recently this has happened. ”

- Andy Houghton

DPD Reviews

Location:

Delivery - Average