DPD Reviews

1.1 Rating 5,198 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,198 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

How does DPD deliver?

Helpful Report

(2 weeks ago)

DPD delivers items by Courier and Own Driver.

Helpful Report

(2 weeks ago)

59.13%

Industry Average

“ Two failed deliveries even though the tracker put him less than 3 minutes from my house. Do not use DPD if you need reliable delivery ”

- Anonymous

“ I wish I could rate them lower! I live in a flat and everytime I have a delivery with DPD the drivers can never be bothered to get out of their van and ring the buzzer! I have been in all day waiting, checking on the app, how many stops I am until it is delivered. Next minute receive a text saying I missed the deliver! The drivers name in the case was Davinder, delivering in Slough area. LAZY. ”

- Emma

“ Worst delivery company ever. Bunch of con artists....you pay for express delivery before 12pm and it gets delivered late afternoon...very dishonest company.. ”

- Anonymous

DPD Reviews

Delivery - Average