DPD Reviews

1.1 Rating 5,710 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,710 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

Popular Questions:

Delivery

How does DPD deliver? How long does DPD take to deliver? Does DPD deliver on time? How is accuracy and good condition of items delivered by DPD?

Customer Service

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

How does DPD deliver?

Helpful Report

(3 days ago)

DPD delivers items by Courier and Own Driver.

Helpful Report

(3 days ago)

57.76%

Industry Average

“ Delivery service was appalling. £180 worth of car parts thrown over a 6ft fence onto a concrete path. Box had been tampered with along with the contents. ”

- Anonymous

“ DPD is usually pretty good at deliveries but today was an exception. I’m home and waited for the delivery but I received an email saying “Our driver missed you”. We have an intercom system in the building and there was no attempt whatsoever to contact me. Also judging by the photo the driver took, it doesn’t look like he even got off his vehicle. He just took a photo of the outside of the building from his vehicle. ”

- Dominic S.

“ Worst experience. 3 failed attempts to a building that has a reception to the front and a delivery room at the back. I thought Evri were bad. Do better. ”

- Anonymous

DPD Reviews

Location:

Delivery - Average