DPD Reviews

1.1 Rating 5,828 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,828 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

Location:

Roebuck Lane, - United Kingdom
B66 1BY

How does DPD deliver?

Helpful Report

(20 hours ago)

DPD delivers items by Own Driver and Courier.

Helpful Report

(20 hours ago)

57.16%

Industry Average

“ Driver named Gurpreet didn’t deliver the parcel which i have paid for priority delivery and we have waited all day long. He simply took a next door closed shutter which is not even a flat entrance and we received a message saying we missed your delivery. Such a bad experience. Im working on Monday and now i have to take a day off. ”

- Anonymous

“ I was due a delivery to be delivered today, Saturday 1st Aug 2026. Delivery driver, Joshua, was supposed to be delivering it but never did. He made out as if he had but he didn’t. It was like talking to a brick wall with the chat service! ”

- Anonymous

“ The driver whose name was Shubham was very rude. I had a delivery which was very heavy and asked him to kindly help us to bring it in as we are old and unable to carry it. But he was very rude and not helpful at all and refused to help us carry it. ”

- Anonymous

DPD Reviews

Location:

Delivery - Average