DPD Reviews

1.1 Rating 5,436 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,436 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

How does DPD deliver?

Helpful Report

(2 days ago)

DPD delivers items by Courier and Own Driver.

Helpful Report

(2 days ago)

58.55%

Industry Average

“ I had a delivery , which was 2 parcels. The driver only left one of the parcels and before I noticed this there had left. Now on your tracking it says no one was in to sign. WRONG, how can I take one parcel but the driver left with the expense heavy parcel I need. You cannot speak to them. Their phone line just take you round in circles. Another parcel delivery company in my bad books. Avoid them if you can ! ”

- David Shaw

“ Delivery to the wrong address. AGAIN!! “Customer service” called after complaining to say the driver would pick it up and bring it before his shift ended! OF COURSE IT DID NOT HAPPEN !!!!! ”

- Anonymous

“ Lazy and incompetent driver, lied saying he had attempted delivery, the images showed on the chat was the neighbour up the road that insane him delivering to. ”

- Nick

DPD Reviews

Location:

Delivery - Average