DPD Reviews

1.1 Rating 5,593 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,593 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

How does DPD deliver?

Helpful Report

(2 weeks ago)

DPD delivers items by Courier and Own Driver.

Helpful Report

(2 weeks ago)

57.95%

Industry Average

“ Very poor service, out of six deliveries, only 1 driver followed my delivery request, the other 5 dumped my box on the street and left. One of the 5 deliveries was stolen before I could get home. No idea why companies use them, they must be so cheap that the refunds they have to issue are balanced by the cheapness. ”

- Gordon Delaney

“ Useless absolutely USELESS i have never had a delivery from the that there hasn't been a problem in my area. ”

- Colin Noble

“ What’s the point of choosing to have the parcel delivered to a delivery point if they ignore your request and turn up to the original address Obviously no one will be there to receive the parcel. Causes delays and it’s super super annoying Every parcel delivered by DPD is a nonsense a waste of time and a struggle ”

- Sergio

DPD Reviews

Location:

Delivery - Average