DPD Reviews

1.1 Rating 6,003 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 6,003 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

Popular Questions:

Delivery

How does DPD deliver? How long does DPD take to deliver? Does DPD deliver on time? How is accuracy and good condition of items delivered by DPD?

Customer Service

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

Does DPD deliver on time?

Helpful Report

(5 days ago)

Greater than 18% of reviewers feedback is DPD normally delivers on time.

Helpful Report

(5 days ago)

56.99%

Industry Average

“ Waited in Al day even though my hour slot was between 12-1 and at 4:50 the driver claimed he tried to make delivery but pin couldn’t be provided which is totally untrue and nobody even attempted delivery. No way of complaining or insuring it’s actually delivered tomorrow as I’ll just be put back on the route with no priority. Awful business and awful customer service. ”

- Kirsten

DPD Reviews

Location:

Delivery - Average