DPD Reviews

1.1 Rating 5,279 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,279 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

Does DPD deliver on time?

Helpful Report

(3 weeks ago)

Greater than 9% of reviewers feedback is DPD normally delivers on time.

Helpful Report

(3 weeks ago)

60.37%

Industry Average

“ Used DPD several times but always as a sender . Zero issues. This time as a receiver and was honestly worried after reading the reviews . However I encountered zero problems. Maybe I'm the exception. delivered on time ( next day delivery ) and the drivers have always been polite. ”

- Anonymous

DPD Reviews

Delivery - Average