DPD Reviews

1.1 Rating 5,366 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,366 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does DPD deliver? How long does DPD take to deliver? Does DPD deliver on time? How is accuracy and good condition of items delivered by DPD?

Returns

How is DPD returns process?

Customer Service

How can I contact DPD? How quickly does DPD resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of DPD.

Visit Website

Location:

Roebuck Lane, - United Kingdom
B66 1BY

How long does DPD take to deliver?

Helpful Report

(2 weeks ago)

DPD normally delivers within 5 Days.

Helpful Report

(2 weeks ago)

59.50%

Industry Average

“ I've given up on home delivery with this company (it always says we missed you), but even delivering to the right pick up point seems to be a problem for them. Why give me the option of selecting a pickup point close to my house, if you're going to change it anyway, to one that is on the other side of town and 1.5hrs away? ”

- Anonymous

“ Terrible service. I've waisted my whole day off waiting for delivery and the driver sent me messaged me that he'd missed me...really? The problem wasn't the parcel but the fact that he lied and waisted my time 😡 Very disappointing 😠 ”

- Krasimira Karadzhova

“ The worst delivery company in UK. Not worth even one star. Arranged parcel delivery day twice and both times they failed to delivery our parcel. Driver just marked he been there,but we can not provide the pin. When we called to customer service,they tracked the driver's route and found out he not been even in our area.After that both times they promised driver come back to us. Nothing ”

- Anonymous

DPD Reviews

Delivery - Average