DPD Reviews

1.1 Rating 5,532 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,532 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does DPD deliver? How long does DPD take to deliver? Does DPD deliver on time? How is accuracy and good condition of items delivered by DPD?

Returns

How is DPD returns process?

Customer Service

How can I contact DPD? How quickly does DPD resolve customer queries?

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

How long does DPD take to deliver?

Helpful Report

(2 weeks ago)

DPD normally delivers within 5 Days.

Helpful Report

(2 weeks ago)

58.45%

Industry Average

“ Lying delivery drivers say they missed you but photo is no where near my house and I have CCTV which shows they lie. Never use this company they are worse than Royal Mail. My package has still not arrived therefore will seek legal action ”

- Kelly Rook

“ DPD is turning out to be very unreliable!!!!!!!! They were supposed to deliver an item to my house, this delivery service decided to drop my package 15m drive for my house without my consent, they are telling me there isn’t anything they can do! ”

- Anonymous

“ Delivery driver says they attempted delivery twice, outside the indicated timeslot, while I was at home waiting for the bell to ring. ”

- Valentina Oyarzun

DPD Reviews

Location:

Delivery - Average