DPD Reviews

1.1 Rating 5,593 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,593 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does DPD deliver? How long does DPD take to deliver? Does DPD deliver on time? How is accuracy and good condition of items delivered by DPD?

Returns

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Customer Service

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

How long does DPD take to deliver?

Helpful Report

(2 weeks ago)

DPD normally delivers within 5 Days.

Helpful Report

(2 weeks ago)

57.95%

Industry Average

“ Worst delivery service I ever encountered. Delivery guy rung door and left immediately. Customer service told me I needed an app to get a "push notification" to request the driver waits a reasonable amount of time. ”

- Anonymous

“ On my DPD app, I have my delivery instructions set to leave in my safe place if I'm not there, but instead the driver completely ignored these instructions and dropped the item off at some chemists miles and miles away. ”

- Simon G

“ DPD are an awful company. The driver claimed they attempted delivery, but no one came to the door and there was no genuine attempt to deliver. Customer service then told me the driver would come back, but that never happened. Misleading updates and useless support — I won’t choose DPD again. ”

- Anonymous

DPD Reviews

Location:

Delivery - Average