DPD Reviews

1.2 Rating 4,720 Reviews

4 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 4,720 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does DPD deliver? How long does DPD take to deliver? Does DPD deliver on time? How is accuracy and good condition of items delivered by DPD?

Returns

How is DPD returns process?

Customer Service

How can I contact DPD? How quickly does DPD resolve customer queries?

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

How long does DPD take to deliver?

Helpful Report

(2 weeks ago)

DPD normally delivers within 5 Days.

Helpful Report

(2 weeks ago)

58.50%

Industry Average

“ They never phoned , they just re arranged the delivery for tomorrow. ”

- lorraine condon

“ Worst delivery company ever. The drivers lie about the delivery. They say you are not home/office so they cannot make delivery but they don't even try to be there. When they have many deliveries they just skip your delivery for that day and put a wrong info the system and it becomes your fault if the package is not delivered. ”

- Anonymous

“ Given a delivery window and drivers name ..this window was then changed along with 2 more delivery drivers ..the last one of which apparently "missed us" we had waited in ..all day!! ”

- Anonymous

DPD Reviews

Delivery - Average