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Dreams Reviews

1.7 Rating 326 Reviews

16 %

of reviewers recommend Dreams

Company Reviews

1.7

Based on 326 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Email:

customerservices@dreamsbeds.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t touch with a barge pole! We bought an ex-display adjustable bed & spent over £3000. When it irreparably broke 9 months later we had to pay an extra £100 to get a lower quality replacement! Appalling customer service. Appalling attitude. Will NEVER buy from them again.”

Posted 5 years ago

“Dreams sent me a text message the day of delivery with a drivers name a contact details. So I text the driver some additional information they need it to find my address. The person replied with an abusive message saying he's not the driver and why am i texting him... I contacted dreams to inform them. No apology or correct process provided. Seems like they expect customers to do all the leg work on logistical issues.”

Posted 5 years ago

“Awful experience and still not resolved. Bought a sleigh bed with drawers with wooden slats. The slats constantly fall through, which I complained about. Dreams then sent a technician to write a report. Which I said new slats will not work as they will fall through again. He didn’t listen and just ordered me new slats. I complained via telephone and was told if the new slats don’t work then ring us again and we will sort the problem, (prolonging the situation) so today was delivery day, before this process we had moved. Which all parties were aware of. The technician came to the new address and all correspondence was at the new address. The men coming to deliver the new slats (that I didn’t want as wouldn’t work) went to the wrong address and swore at me down the phone. Even though the drive is 15 minutes. I then get a phone call from dreams saying they will have to now wait for the address to be updated (which was done originally) and arrange a new date! This is unacceptable as is not my fault, Iv had to take a day off work for this appointment to then be told it has to be rescheduled as the driver couldn’t drive 15 minutes. The team doesn’t listen to your concerns and likes to do this extremely slowly. I would not recommend.”

Posted 5 years ago

“The beds are like concrete, the staff lack in knowledge and are just out for a quick sale, the range is well over priced, delivery is farsical!! I would never ever recommend these guys to anyone and am honestly gobsmacked that they are still in business!!!”

Posted 5 years ago

“Dreams that turned into horrible nightmares the wife and I are pensioners that must be. Gullible seeing adds on the tele we brought 2 electric beds and mattress cost £ 2700 to cut to the chase 11 12 18 We took delivery . Come the night I struggle to get into to it.next day went back and choose a different mattresses and sat and waited for them to arrive which they did on 7 02 19 only for them to be the wrong ones we chose waited for a phone back from them to refund the difference we had paid to change the mattress which they did needless to say we won’t be going to dreams again for another bed they were not helpful at all in all our living years we have never had any thing like this at all and we would encourage people who read this not to shop there”

Posted 5 years ago

“Buyer Beware!!!!! Staples Corner Store We will never use them again- We purchased our bed in excess of £2000 the after sales service and customer service team were rude and condescending. The sad thing for this company is we were about to buy another two beds and a couple who befriended is while we were shopping asked for our opinion as they had to leave the store early- one poor sales service cost over £8000 if you value your hard earned cash, shop elsewhere- where you are valued as a customer.”

Posted 5 years ago

“Not happy,was advised by staff member we needed a soft mattress as our base was hard not a medium as we wanted but thought they know best,Wrong, it was far to soft,unfortunately we went over tho 40 days sleep trial, still not happy they sent someone to look at mattress as we paid Over £1000 And we found it was sinking, we got the report back saying they didn't think there was anything wrong with it after laying on it for a few seconds, totally not happy with the report we bought a mattress in good faith and it's given us back aches ,I would never deal with dreams again so customers be warned”

Posted 5 years ago

“Their driver overtook me on the wrong side of the road, then realised there was a car coming his way and overtook me scraping the side of my car and then drove off!!! After I flashed and beeped numerous times, he stopped, started racially abusing me, swore and drove off. Looked like he was under the influence of drugs. I contacted Dreams, they told me they will 'deal with it' but refuse to update me on what the outcome of the driver will be. AVOID AVOID AVOID”

Posted 5 years ago

“Bought a Sleepsense and find there is a 7 week wait for spares so the device is unusable. Their contact form does not work. There is no promised live chat and my review is rejected. Dreadful service.”

Posted 5 years ago

“SHOCKING!!!!!! Bought bed - upholstery grey - delivery came in - opened boxes - wrong bed - leather. Sales man made a wrong order . Delivery people Meant to Come back and take wrong bed away(3-4pm) now It’s 6:20 pm and he says is an hours away. Peterborough shop service is 0 or less . Customer service doesn’t exist when you need their support . Aaron salesman not Only ordered wrong bed but also is giving wrong information!!! When asked him when will I get my money back To account t he said Wednesday which is in 4 days if I cancel today . Guess what ? If you want to Cancel Call customer service . Called the customer service To be told they don’t do cancellation on Saturday and that payment would come within 7-10 working days and also to call back On Monday to cancel the order. Spent all day waiting g for delivery people to come back for Wrong bed - had to contact dreams beds on Twitter and actually the person there was more helpful the the actual Peterborough Dreams store . It’s SHOCKING. Lack of information. Please DO NOT BUY IN DREms . You will be dreaming about awful service”

Posted 5 years ago

“I ordered a bed from Dreams in 2016 £2,600 evolution TV bed. I won’t go into all the details but will give an overview Before it was a year old the mattress started dipping in the middle. Eventually replaced. The lifting mechanism came away from the bed new holes drilled and fixed. 3 months later came away again and mattress dipping in middle. Someone came out said it was a fault on base of bed not enough support. I wanted my money back they said they would either replace like for like or I could go to show room and pick another bed. I did however it was only £1,800 and they would not refund the difference. I took them to court. At no time did they ring, email or send a letter until 2 weeks before the court date. They offered a very low amount and this went on for a week. The day before court they offered me the full amount. My recommendation to anyone is don’t mess about take them to court straight away. They have no concept of customer service and I would never buy or recommend Dreams”

Posted 5 years ago

“Firstly told on day of delivery 4th December our bed had been sold to someone else, replacement could not be found 2 weeks before christmas after cancelling still waitibg for my money to be refunded”

Posted 5 years ago

“Ordered the bed and waited for 2.5 months for delivery. We were not informed at the time we ordered that the supplier was unreliable. We were continually told delivery dates which kept slipping back. Dreams offered to pay for assembly. Bed finally arrived and it was assembled efficiently but it was fixed on the highest setting. We were not aware of a lower setting until we viewed the bed after the fitters had left. We then spent an hour dismantling and re-assembling the bed on a lower notch. very frustrating. To add more misery.... the fitters had scratched the bed post and now is to be replaced. Would never use Dreams again and would not recommend them. Poor, poor, poor”

Posted 5 years ago

“Brought an Eve Matress over a £100 cheaper than Eve’s Black Friday deal. Kept me informed of delivery details. Great service.”

Posted 5 years ago

“Advice in the showroom seemed fine. Delivery was great. Bed sagged after a month or so. We're not particularly heavy and the salesperson knew I needed support for my back. I called up and then got told about the 'tolerance' that is 'normal'. I knew we hadn't reached the degree of sagging where they would accept that there was a fault so we opted for the exchange and paid £100 or so more for another bed. Exchange was fine. New bed sagged too. A few cm may not sound like much but it really doesn't support your back. I know that they won't accept that there is a problem until it gets extreme and I'm not willing to sacrifice my back for that. I've flipped the mattress to the 'non topper' side so it's rock hard and ridged at the edges but that is better than saggy for me. Feel we've wasted a lot of money.”

Posted 5 years ago

“Mattress (therapist actigel) collapsed after 10 months use. Contacted Dreams who sent out an inspector. Following his report we were told that the collapsed sides and shifting of top surface was no fault of theirs and would not be doing anything about it. My suggestion is don’t buy a mattress from Dreams. We now need to buy another mattress.”

Posted 5 years ago

“I have bought 2 faux leather bed frames from dreams and they are the best beds I have ever had, from ordering them to delivery everything went like clockwork I can't find any fault at all, My bed was the first one I bought and I have had it for a few years now and it is a great bed, the second bed I bought was for my son and again its a great bed, if I had to buy another bed the only place I would buy one from is Dreams.”

Posted 5 years ago

“The comfort return guarantee if you have the tiniest little mark on the mattress although u have 40 nights trial is a load of rubbish. The customer service side is not helpful at all all they want is your money then after that they are not interested. I’m am going to take this further and advise everyone to be careful when purchasing a bed from dreams. Lack of customer care and after sales are not interested although u have purchased all the insurances and extras that’s sold to you. If u have a problem you will be on the phone for hours to get through to a customer advisor that does not careless. I will be taking this matter further through the furniture obadsman as Dreams are not interested should be called “nightmares”. After spending nearly 2000 pound there is no complaints department and not interested if you have any slight problem. I will never go back again to this company. The term 40 nights is misleading and not explained at all just another sales scam.. be careful and shop around,”

Posted 5 years ago

“These people took my money in full and could not deliver my the items on the the deliver date they originally made. Unfortunately we had no beds to sleep on in our new property. I would never recommend this company to my dearest enemy.”

Posted 5 years ago

“Dreams Store, Brislington, Bristol. From the moment we walked in the store to the delivery men arriving every aspect of buying our new mattress was hassle free. We were advised by E Mail and phone as to the date and time slot our goods were arriving. The delivery team were friendly and polite. Would I shop there again ? Yes.”

Posted 5 years ago

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Dreams is rated 1.7 based on 326 reviews