Dreams Reviews

Name: Dreams
Address: -, - -,, High Wycombe
Rating: 1.69

1.7 Rating 390 Reviews

15 %

of reviewers recommend Dreams

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Metrics

1.7

Based on 390 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Email:

customerservices@dreamsbeds.co.uk

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Anonymous // 01/01/2019

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“We had a double bed base and headboard delivered this morning. Lee and Craig the delivery men were so helpful and friendly. They even took their shoes off! Can't praise them enough! Thank you guys 😁 Mrs Mills, Oldbury”

Helpful Report

Posted 7 years ago

“We took out the extended warranty, just as well as they replaced the base units four times as the draws broke with 8 kilos of clothing in there !! sticker inside says it will take nearly twice that weight !! and as others have said we had a problem with a bulge appearing in the middle of the expensive given its lifespan nearly £1000 mattress !! the guy who attended from Homeserve brought a piece of string and a ruler and said it was "natural North South divide" , he then to my horror bounced up and down on it !!, NOT !! very professional , he wrote on the form we were sent in the post that stated they were cancelling our claim ,and that on the day of his visit we were happy with his analysis !! Rubbish !! , we never said that on the day !! .. waste of money !!! we now have a new mattress from John Lewis !!”

Helpful Report

Posted 7 years ago

“After purchasing a double bed ottoma and mattress I left a very well-deserved 5* feedback rating for the salesman at Dreams' Basford, Stoke-on-Trent Showroom. However it was downbank from then on. Having waited for 7 weeks for delivery the bed etc. arrived with no wheels, no bar to stop the mattress from slipping off when the bed was opened and two halves of the bed were the same. Customer Services failed to give me the promised telephone call so I had to 'phone them - an indication of how much their customers are valued once they've paid in full. I then had to wait two weeks for this to be put right - something I believe should have been rectified at least the following day. At no time did I have any communication from Dreams until I sent them a Recorded Delivery letter pointing out how dissatisfied l was with the service I had received. At that point I received a telephoned apology and a £100 refund. In addition, I had a lower back problem each morning, for a few minutes, when I got out of bed, which is why I bought a new mattress etc. (My original mattress being very old). I wonder if all the pressure measurement hype is just a gimmick as I have continued to have the problem with the new mattress. Last weekend, however, I stayed at an Airbnb, obviously sleeping on a very used mattress (slept on by all shapes and sizes) and I didn't t have a lower back problem until I returned home to my very expensive mattress.”

Helpful Report

Posted 7 years ago

“Today i had the worst delivery ever. The person who was carrying the bed up the stairs made more than one big mark on my wall he was forcing the bed with no patients. I can’t believe I will need to paint the wall. I don’t understand how Your delivery team can be so incompetent and careless.”

Helpful Report

Posted 7 years ago

“If you're thinking of buying here… If you're thinking of buying here ..DONT!. Their expensive extended guarantee is worthless. We specifically bought a mattress explaining that I'd had broken vertebrae in my back years ago and needed to ensure the mattress was correct ..eventually paid a lot for a new bed and mattress and guarantee which was fine for a while then ..despite turning the mattress regularly as recommended .started to sag in the middle and ruck up under the top cover ...after contacting their "independent"?? Insurance company re the guarantee they sent out a homeserve engineer...we explained to the guy that the mattress sags but mainly when you've been in bed for half an hour ...wasn't interested and brought out a highly specialised piece of measuring equipment ...a piece of string with a block of wood attached to each end ..this combined with a six inch plastic ruler defined scientifically that the sag in the bed wasn't quite bad enought to warrant a claim ...even though we pointed out the mattress actually need us to be on it to show how significantly it sags under load ...twice went through this process each time the homeserve engineer pointed out he was not allowed to test in any other way and that most claims were rejected anyway ...so ...after being promised the earth in store my only recommendation would be ...avoid dreams ...find a much cheaper bed and mattress and use the significant amount of money you save to completely replace everything more often ...no doubt dreams will have some significant rubbish comment to add to this post but ...the a above are facts ...judge for yourself ...or worse still ...purchase and discover for yourself”

Helpful Report

Posted 7 years ago

“I wrote an honest review about a mattress I bought from them and because I only gave it 3 stars they refused to publish my review so I'm publishing it here instead. The mattress I bought was ok but within 2 weeks I can already feel the springs starting to come through. I paid the sale price thankfully as would of definitely returned it if paying the full asking price.”

Helpful Report

Posted 7 years ago

“had excellent service from Justin in the charlton store....helped me alot with a bed also was very patient with me testing the mattresses. i will definitely return.”

Helpful Report

Posted 7 years ago

“AVOID THIS JOKE OF A COMPANY Never have I received such a poor service. We ordered a bed and mattress for our moving day 13th June. Only to find out WITHOUT THEM NOTIFYING US that this had been put back to 19th June! Hours on the phone and "nothing they can do". Found out that our mattress had been taken off the order so that they could give it to someone else and then readded. Hence the later date. UNACCEPTABLE. Has now turned up today (19th June) and a piece is BROKEN. Best they can do is get a part shipped to us is a few days!! So brand new house and over a WEEK with no bed. DO NOT RECOMMEND THIS COMPANY AT ALL. Their handling of these issues has been appalling and it seems NO One has the capability to put anything right. We'll have to see if the new part turns up now won't we. 2k bed and mattress and where am I sleeping?? On a £100 IKEA mattress. Absolute JOKE of a company. AVOID AVOID AVOID.”

Helpful Report

Posted 7 years ago

“Very good staff, knowledgeable and extremely helpful. Good looks store, very tidy and I look forward to visiting again”

Helpful Report

Posted 7 years ago

“Bought New S/night Enhanced D P/T 4 Drw Base Grey - no set up instructions. Just two plastic clips to join both halves. Eventually, after speaking with customer services and a store assistant worked how to do it - a wrestling match with the two halves eventually sorted it. WHY no instructions - beggars belief. Quality, pretty boor, lots of loose threads and glue in the drawers.”

Helpful Report

Posted 7 years ago

“Delivery driver Andrew and his assistant kept me fully informed of delivery time, arrived when expected in uniform, assembled the bed and removed the old one and mattress leaving no mess and were very polite.”

Helpful Report

Posted 7 years ago

“This is ultimately the worst company I… This is ultimately the worst company I have ever had dealings with. They have constantly lied and ignored my complaints it took them over 5 weeks to even register a complaint how is that good service lots of other dissatisfaction of other customers just google dreams bed complaints”

Helpful Report

Posted 7 years ago

“Terrible company and really shocking customer service, they sell faulty goods and expect you keep them and shut your mouth about it”

Helpful Report

Posted 7 years ago

“Will never use Dreams again, shocking customer service department. You only know how good a company is when something goes wrong. Finally got my money back bought a new bed from John Lewis free delivery and they offer a min. 5 year warranty free of charge. Suggestion dreams should change their name to nightmares”

Helpful Report

Posted 7 years ago

“Together with husband decided on investing in a good mattress due to my husband back injury last year. And we decided on The Dreams- Unfortunately Today we regret our choice. Firm type of mattress was advised to us by professional sale seller in a store, so we got it- The mattress worth £1000. After 40 days trial we wanted to exchange the mattress for a different one because we didn't have comfortable sleeps and I started to have body aches and back pains,which I never had or suffered from in my entire life!! and this was very concerning and worrying for both of us. Arranged and paid £150 extra for an exchange (delivery included). Exchange day: The driver refuses to collect the mattress due to "tiny microscopic dots that he spotted" we had a mattress cover from day one, which means that the microscopic dots must have been there before, but for our unfortunate luck we didn't notice them before. We didn't think of checking a brand new mattress very precisely, especially when furniture is arriving directly from the manufacturer, no one would. We trusted the item would be delivered defect less. This incident it is also a lesson for us for the future. I raised the issue immediately with Dreams CS Assistant and I have only received a voicemail message saying that they are unable to accept the mattress back. After receiving this disappointing and unsatisfying news I emailed them again, saying I am not happy and I want to exchange the mattress. We have 8 year warranty, therefore I requested the support on this issue, and investigated this further. I have also asked if mattress could be clean by the company. Three weeks past, I have not received a response from anyone. I feel completely and totally ignored and feeling helpless. Also I wish I've red the reviews before purchase. Very disappointed and feeling being cheated. I don't recommend their furniture's, products. I will make sure family members,friends, colleges don't do same mistake in investing in such irrelevant investment that we did.”

Helpful Report

Posted 7 years ago

“The Dreams moderators won't approve my review of their super king 'Classic Divan Base' on their website so I'll post it here. Use of this product literally landed me in hospital. Firstly, the bases are made of cardboard supported by thin, cheap wood which obviously is not designed to last. After a few months of everyday use we noticed sagging on both sides and after just over a year one of the sides have completely collapsed inwards. Unfortunately I slept on it while in the early stages of pregnancy, and my circulation was so badly affected that I woke up with a blot clot in my leg and had to be rushed to hospital where it subsequently spread to my lung. For anyone not clear - when you're pregnant your circulation has to work 30-50% harder to circulate all of the extra hormones around your body so it increases the chances of blood pooling and therefore clots forming - sleeping in the position caused by this bed was unfortunately hazardous and potentially life threatening in this instance. I'm lucky to have reacted quickly to the situation to get the treatment necessary otherwise it literally would have been fatal - not an exaggeration. Let me just say that after spending a week in hospital being monitored and explaining to doctors and nurses what happened they all unanimously agree that this is indeed what caused it. I'm otherwise in perfect health, in my twenties, live a moderately healthy lifestyle, no family history of such a thing, and the positioning of the clot is extremely unusual to have developed for any other reason. It also correlates exactly with how I was positioned/where the sagging on the bed occurs. Call it something of an unfortunate freak occurrence, but nonetheless it's one that would've been completely avoided had I not slept on this bed. I'm disgusted with Dreams as a company that they would attempt to censor a customer sharing of their experience of one of their products without even a cursory apology for the product being of poor quality and breaking when used for it's intended purpose - nevermind the excruciating pain and inconvenience it's caused me. A beds primary function is to provide basic comfort when slept on and this item undeniably fails on that account. I chose to share my experience not because I particularly wanted anything in return, but as a warning to potential customers so that nothing similar happens to another human being.”

Helpful Report

Posted 7 years ago

“Went to Cardiff, Newport Road store to buy a Divan bed base. We were treated like idiots and the salesman was extremely patronising. We declined to take up the insurance on the bed base and the salesman said 'what even through the wheels will fall off and the draws fall apart!'. Never again.”

Helpful Report

Posted 7 years ago

“Will not buy from them again and would not advise anyone never ever to buy, we had delivery of our order which only come as part order , the delivery team said customer service would be in touch with and new delivery date with the week.the driver came to fit the for me he didn't knows how to fix or fit the bed,non experience people working with them.”

Helpful Report

Posted 7 years ago

“I bought my bed in June of 2015 so not quite four years just yet however over the last 6 months or so I've been experiencing really bad back pain every morning so bad that that I can barely get up from my bed or it takes me ages to hoist myself up - baring in mind I sleep on my side and not my back. I thought Dreams bed had an 8 year guarantee so I'm so perplexed as to why it's causing me this much pain barely four years after buying it. I don't have any medical conditionon neither do I work in a labour intensive job. I now have no other choice but to buy another mattress but I won't be purchasing from Dreams. Not again, ever.”

Helpful Report

Posted 7 years ago

“Bought a dreams luxury bed base and headboard at a cost of thousands of pounds incuding the expensive mattress. The bed base arrived faulty, we opted for bed base draws, the draws catch on the material and after 2 months is ripping the material. BUT THE WORST NEWS IS THE METAL STAPLES THAT ARE NOW STICKING OUT FROM THE HEAD BOARD. Absolutly disgusted with the workman ship. Stay well clear from dreams due to lack of care from the bed makers DANGEROUS TO YOUR HEALTH AND SAFETY......... will be talking to trading standards.”

Helpful Report

Posted 7 years ago

Dreams is rated 1.7 based on 390 reviews