Dreams Reviews

Name: Dreams
Address: -, - -,, High Wycombe
Rating: 1.69

1.7 Rating 385 Reviews

16 %

of reviewers recommend Dreams

Company Reviews

Questions

Metrics

1.7

Based on 385 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Email:

customerservices@dreamsbeds.co.uk

Write Your review

Tell us how Dreams made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Douglas Neal

Andreea

Craig Wass

Anonymous

Richard Harris

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a Sleepsense and find there is a 7 week wait for spares so the device is unusable. Their contact form does not work. There is no promised live chat and my review is rejected. Dreadful service.”

Helpful Report

Posted 7 years ago

“SHOCKING!!!!!! Bought bed - upholstery grey - delivery came in - opened boxes - wrong bed - leather. Sales man made a wrong order . Delivery people Meant to Come back and take wrong bed away(3-4pm) now It’s 6:20 pm and he says is an hours away. Peterborough shop service is 0 or less . Customer service doesn’t exist when you need their support . Aaron salesman not Only ordered wrong bed but also is giving wrong information!!! When asked him when will I get my money back To account t he said Wednesday which is in 4 days if I cancel today . Guess what ? If you want to Cancel Call customer service . Called the customer service To be told they don’t do cancellation on Saturday and that payment would come within 7-10 working days and also to call back On Monday to cancel the order. Spent all day waiting g for delivery people to come back for Wrong bed - had to contact dreams beds on Twitter and actually the person there was more helpful the the actual Peterborough Dreams store . It’s SHOCKING. Lack of information. Please DO NOT BUY IN DREms . You will be dreaming about awful service”

Helpful Report

Posted 7 years ago

“I ordered a bed from Dreams in 2016 £2,600 evolution TV bed. I won’t go into all the details but will give an overview Before it was a year old the mattress started dipping in the middle. Eventually replaced. The lifting mechanism came away from the bed new holes drilled and fixed. 3 months later came away again and mattress dipping in middle. Someone came out said it was a fault on base of bed not enough support. I wanted my money back they said they would either replace like for like or I could go to show room and pick another bed. I did however it was only £1,800 and they would not refund the difference. I took them to court. At no time did they ring, email or send a letter until 2 weeks before the court date. They offered a very low amount and this went on for a week. The day before court they offered me the full amount. My recommendation to anyone is don’t mess about take them to court straight away. They have no concept of customer service and I would never buy or recommend Dreams”

Helpful Report

Posted 7 years ago

“Firstly told on day of delivery 4th December our bed had been sold to someone else, replacement could not be found 2 weeks before christmas after cancelling still waitibg for my money to be refunded”

Helpful Report

Posted 7 years ago

“Ordered the bed and waited for 2.5 months for delivery. We were not informed at the time we ordered that the supplier was unreliable. We were continually told delivery dates which kept slipping back. Dreams offered to pay for assembly. Bed finally arrived and it was assembled efficiently but it was fixed on the highest setting. We were not aware of a lower setting until we viewed the bed after the fitters had left. We then spent an hour dismantling and re-assembling the bed on a lower notch. very frustrating. To add more misery.... the fitters had scratched the bed post and now is to be replaced. Would never use Dreams again and would not recommend them. Poor, poor, poor”

Helpful Report

Posted 7 years ago

“Mattress had strong chemical smell and customer service simply denied there was a problem and told us to wait it off! We did, for two months, before getting rid of the mattress. They were very polite and friendly up to the point of sale; when they turned cold and hostile. Surely they don't think of repeat business. Very shortsighted. This was my second order in 3 years, with a total cumulative spend of more than £2000.”

Helpful Report

Posted 7 years ago

“Advice in the showroom seemed fine. Delivery was great. Bed sagged after a month or so. We're not particularly heavy and the salesperson knew I needed support for my back. I called up and then got told about the 'tolerance' that is 'normal'. I knew we hadn't reached the degree of sagging where they would accept that there was a fault so we opted for the exchange and paid £100 or so more for another bed. Exchange was fine. New bed sagged too. A few cm may not sound like much but it really doesn't support your back. I know that they won't accept that there is a problem until it gets extreme and I'm not willing to sacrifice my back for that. I've flipped the mattress to the 'non topper' side so it's rock hard and ridged at the edges but that is better than saggy for me. Feel we've wasted a lot of money.”

Helpful Report

Posted 7 years ago

“Mattress (therapist actigel) collapsed after 10 months use. Contacted Dreams who sent out an inspector. Following his report we were told that the collapsed sides and shifting of top surface was no fault of theirs and would not be doing anything about it. My suggestion is don’t buy a mattress from Dreams. We now need to buy another mattress.”

Helpful Report

Posted 7 years ago

“The comfort return guarantee if you have the tiniest little mark on the mattress although u have 40 nights trial is a load of rubbish. The customer service side is not helpful at all all they want is your money then after that they are not interested. I’m am going to take this further and advise everyone to be careful when purchasing a bed from dreams. Lack of customer care and after sales are not interested although u have purchased all the insurances and extras that’s sold to you. If u have a problem you will be on the phone for hours to get through to a customer advisor that does not careless. I will be taking this matter further through the furniture obadsman as Dreams are not interested should be called “nightmares”. After spending nearly 2000 pound there is no complaints department and not interested if you have any slight problem. I will never go back again to this company. The term 40 nights is misleading and not explained at all just another sales scam.. be careful and shop around,”

Helpful Report

Posted 7 years ago

“These people took my money in full and could not deliver my the items on the the deliver date they originally made. Unfortunately we had no beds to sleep on in our new property. I would never recommend this company to my dearest enemy.”

Helpful Report

Posted 7 years ago

“Bought a £1800 TV bed combination from Dreams - when they came to install it the TV didn't fit the bed brackets at all ....told by the delivery team that customers services would call me same day to resolve the problem, they didn't - 2 days later called at the SHOP, the shop couldn't get through to their own customer services department, told the same thing eventually - no call, the following day I am calling them again and was told they need 72 hours to call back - what a joke - a TV Bed with a TV that's does not fit and cant be used - I will nit buy from Dreams ever again - whoever is running this business doesn't seem to know what customer service”

Helpful Report

Posted 7 years ago

“Cheap slat design with a £1200 bed. Not covered by guarantee told it was wear n tear. Ordered another slat only to find it has 3 supporting legs only 2 could be fitted as the fool taking my order didn’t know the current bed which had a storage drawer and it would go on top of that.”

Helpful Report

Posted 7 years ago

“Extremely poor delivery service Ridiculous delivery system. I was promised that my bed will arrive in 6 weeks (which is already very long delivery time for beds!). Now being told that it will take 10 weeks! Apparently it was always meant to be 10 weeks, so the store salesman just lied to our faces. Absolute joke!”

Helpful Report

Posted 7 years ago

“We paid almost £2,900 for a Nature's Finest 4500 SK Super King Size bed expecting the best nights' sleep ever. The delivery guys dropped the mattress in an oily puddle. The plastic cover was ripped so the mattress was stained with oil. Their surreptitious attempt to clean the mattress failed and they had to confess. The second mattress was delivered after 4 weeks. Four months later we were both waking up in pain. We got the mattress inspected to be told that the top mattress had collapsed. We were assured it was a one off manufacturing fault and Dreams replaced this mattress with another Nature's Finest 4500 SK. The third mattress lasted 6 months before we could take no more pain filled mornings. This mattress has been condemned too. It is like sleeping on concrete. Dreams have agreed to let us replace it with a different manufacturer's mattress and will allow us to choose one that is up to £200 more. Wow! That does not even cover the Osteopath's bill. We are not impressed.”

Helpful Report

Posted 7 years ago

“*****DO NOT USE DREAMS!!!***** I have not experienced such bad customer services from a company this bad in many many years. I purchased a mattress from Dreams on 11th August 2018. It turned out to be significantly faulty. I called the store to report this, but they told me that they did not deal with complaints and that i had to call the nationally customer services line. I called this number to report the fault - Dreams will NOT deal with complaints of faulty products until they have sent someone out to verify that you are telling the truth! When I asked what time this would be, they informed me that it would be at the end of the following week!!! Despite me pointing out how unacceptable this was, and in total breach of the Consumer Rights Act 2015, they would not budge. When the Friday of the following week came, a gentleman arrived and full credit to him, he was on time, and assessed the mattress quickly, concluding that the fault was clear and obvious, and that we needed a replacement one. He informed me that he would send his report to Dreams and that they would be in touch to arrange a replacement. Well they didn't! I gave them the benefit of the doubt and gave them the Monday of the following week in case he hadn't sent his report until late on the Friday, but they still did not call me. I had to call them on the Tuesday! The person I spoke to had to search for his report on their system indicating that nobody was going to call me from Dreams at all, until I eventually chased them up! He saw that we needed a replacement, but then said that the earliest they would deliver one to me was another 14 days!! I can't express how gobsmacked I was at this point at the utter incompetence and awful service they were offering. This was arranged with the person to be delivered between 07:00 - 07:30 so that it arrived before I left for work. He explained that this was a special request as they normally only provide slots of AM or PM (which is another ridiculous service that Dreams and some other companies still offer which is very outdated and poor). I today have received a text message to say that my delivery tomorrow will arrive between 09:00-10:00. I have called back to clarify that I had actually had an arrangement for it to be delivered between 0700-0730 as that is when I am in the house before leaving for work and after the start of Dreams' available delivery times of 0700, to be told that there was no record of this arrangement and that it would not be met. I now have to wait for another 2 weeks for it to be delivered as I won't be in tomorrow between 0900-1000. I have had this faulty mattress since 11th August (now 18th September) and appears that it will be another 2 weeks before a replacement will be sent. Dreams are operating in breach of the Consumer Rights Act 2015, have atrocious customer services and have offered NOTHING to compensate. I totally regret using Dreams and would very highly recommend you not to use them!”

Helpful Report

Posted 7 years ago

“Bad customer service and dishonest. I bought a mattress on september 8th and i am still waiting to get it deliveted. After they set a delivery date they randomly changed it to the next day, after i complained to them it happened once again because of an error in their website and no matter how many time i contacted no one helped and they kept saying the delivery date I picked (the initial date they confirmed over and over by email and texts) wasn't available but when i checked the same item i ordered online that delivery date was still available to new buyers.”

Helpful Report

Posted 7 years ago

“Bought two beds and two mattresses from Dreams just under three years ago, now the springs are coming through one of the mattresses. Contacted Customer Services to be told to have an independent review, which would cost me £50, then if it was due to faulty workmanship they would replace the mattress but would deduct £150 for usage. What a waste of space. In my opinion, poor product and even worse customer service. Wouldn't use or recommend Dreams again.”

Helpful Report

Posted 7 years ago

“We ordered a mattress from dreams and it smelled damp and musty, after sending round an “independent” inspector who could not smell anything (after family, friends and a police officer who could) Dreams refused to give us a refund, we could however take a reduced priced item such as a put you up bed BUT they would keep the difference. Dreams reduced me to tears out of sheer frustration. We are now stuck with an inferior product which has caused back and shoulder issues for both my partner and myself. DO NOT give dreams your hard earned cash.”

Helpful Report

Posted 7 years ago

“After reading the reviews decided to buy a mattress from Dreams. Unfortunately the Charlton Store is in a class of their own took over an hour to arrange finance. However that was the best of it returned 3 items and exchanged 1 3 days later after wasted 40 minutes as they couldn’t refund £62. 3 months later and still waiting heard every excuse under in the book, store can’t process refunds, head office will not do it, can’t get hold of a super user, don’t know how to edit paperwork, can’t use a computer (literally that was after another exciting visit watching a idiot prat about for 20 minutes) etc. Last I heard was customer services was going to escalate this to the divisional manager if she couldn’t sort it that was the 17 Jul. Insult to injury emailed me on 2 Aug asking how I’d rate the support I’ve received - SERIOUSLY!”

Helpful Report

Posted 7 years ago

“I placed my order for 3 bedside tables and a sofa bed on August 1st. I have a guest staying with me so need the sofa bed asap. The earliest delivery date was shown as August 17th. 17 days for the delivery was later than I had hoped for but I selected it and ordered anyway. On August 7th I receive a confirmation email. This email incorrectly states August 7th as my order day (why did it take 7 days for the confirmation to go through?) and lists the delivery date as August 29th. An extra 12 days delay is unacceptable. I checked my online account and it still lists by delivery date as August 17th. I contacted the customer service team online and spoke to Katy. She informed me that those sofa beds are made to order (not mentioned on the website when I was ordering) and that the earliest delivery date is the 29th, despite my online order stating otherwise. I explained that I may need to source a sofa bed else where and requested that the bedside tables be despatched and delivered on the 17th, as arranged and that I would get back to them about the sofa. Katy refused. In fact she was generally very unhelpful and did absolutely nothing to try to rectify the situation. I therefore emailed the customer service department explaining the situation and requested that a manager deal with and split my order. Max Fox split the order and said the tables would arrive on August 17th, as planned, but that the sofa would now be delayed even more and he wouldn't be able to confirm a delivery date until AFTER the 17th. So his solution to a delayed order was to delay it even more. Terrible company. Incompetent staff. Wont be using them again.”

Helpful Report

Posted 7 years ago

Dreams is rated 1.7 based on 385 reviews