Dreams Reviews

"Bought a Saturn metal bunk bed for my grandchildren in November 2023. The side rail at the top of the bed has come loose. It is used to hold onto when my grandson gets to the top of the ladder. It has a blind thread to screw into and this has failed, so its no longer safe. I have had to secure the rail as best as I can - see photo. I realise that the year warranty had expired, (it was purchased 15mths before the fault developed), but I thought that with such an obvious design fault, Dreams should consider supplying a replacement side rail, which after all, is a basic safety feature for a 7yr-old on a bunk bed. But no, after what seemef a cursory check while I was holding on the phone, they are apparently \"no longer in stock\", so there is nothing they can do. I am convinced other customers must have had the same experience with this bed. Really poor after-sale service in my opinion. I will not be buying from Dreams again."

"Extremely Disappointed - Therapur Actigel 2600\r\n\r\nI bought this mattress in June 2024, and by Christmas, it had completely given out. My husband had now lower back pain because of how unsupportive it became. The quality is nothing like what was advertised\u2014it\u2019s shocking how different the actual construction is compared to their claims.\r\n\r\nFor \u00a31,499, I expected durability and comfort, but instead, I had to replace it by February 2025. An absolute waste of money. Avoid this mattress if you want something that lasts!"

"Extremely Disappointed - Therapur Actigel 2600\r\n\r\nI bought this mattress in June 2024, and by Christmas, it had completely given out. My husband had now lower back pain because of how unsupportive it became. The quality is nothing like what was advertised\u2014it\u2019s shocking how different the actual construction is compared to their claims.\r\n\r\nFor \u00a31,499, I expected durability and comfort, but instead, I had to replace it by February 2025. An absolute waste of money. Avoid this mattress if you want something that lasts!"

"Extremely Disappointed - Therapur Actigel 2600\r\n\r\nI bought this mattress in June 2024, and by Christmas, it had completely given out. My husband had now lower back pain because of how unsupportive it became. The quality is nothing like what was advertised\u2014it\u2019s shocking how different the actual construction is compared to their claims.\r\n\r\nFor \u00a31,499, I expected durability and comfort, but instead, I had to replace it by February 2025. An absolute waste of money. Avoid this mattress if you want something that lasts!"

"We purchased a \u201cTheraPur\u201d ActiGel mattress costing \u00a31699 in 2021 it started to sag on all sides and bobble on the surface of the mattress within a few months of purchasing.\r\nAfter an exhausting back & forth dreams sent out an independent engineer to inspect our mattress and he said that apparently we had the wrong height divan for the mattress and that the mattress has been sat upon at the end of the bed which has caused this fault\u2026this information was not mentioned at the point of purchase at the dreams store in Colchester if we were aware of the lack of edge support that this mattress clearly does not provide we would not have spent so much money.\r\nI can\u2019t stress enough to save your money and steer clear of this mattress as the staff clearly are only motivated to up sell this product and do not disclose its lack of reliability and short life span."

"I bought a new mattress from Dreams in Feb 2023. By November it was started to sag. I\u2019m the only person using the bed and I weigh 9 stone. I moved to the other side, that quickly started to sag. The mattress cost over \u00a32,000. They sent out a strange man to inspect it. I had to take the entire day as their visit slot is 8am-6pm. Customer service? He asked if I rotated the mattress. It would take 4 strong people to lift the mattress, it\u2019s super king sized and very heavy. I expect they\u2019ll say that\u2019s why the mattress has failed. Never again Dreams. Looks like we\u2019ll be off to the small claims court."

"The double mattress is too short for the base. The photo shows the difference, and yes it's level with the back edge of the base, before someone says its the skirting board width.\r\n The mattress is supposed to be 190cm. This one is 186cm. The divan base is 191cm . Why don't your bases match?\r\nAnyway the manager who dealt with it was the rudest man I have spoken to. Why bring me another set the same? You have refused to measure the bed and mattress before delivery, to prevent a wasted trip.He spoke over me, and gave me the impression he didn't want me as a customer. You have lost the sale. All I wanted was a double bed. Just one the fits your mattress and base evenly.\r\nNot hard as you are the leading bed store. \r\nUnfortunately Dreams has fallen way below the mark. Come and collect your rubbish, and refund"