duales-com Reviews

Name: duales-com
Rating: 4.34

4.3 Rating 2,177 Reviews

82 %

of reviewers recommend duales-com

Company Reviews

Metrics

4.3

Based on 2,177 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

4169924932

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duales-com 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“La mejor compañía de envío dinero a cuba desde Canadá, no tengo ninguna queja , en algunos casos la entrega del dinero a domicilio se realiza el mismo día , estoy muy feliz con duales lo recomiendo 🤗🤩”

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Posted 4 years ago

“great service but fees and exchange rate is way to high”

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Posted 4 years ago

“Me gusta que puedo contar con la ayuda de Sonia cuando la llamo me responde bien mis preguntas y me guía en las soluciones. Gracias”

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Posted 4 years ago

“Efficient and courteous services. Excellent response time to inquiries.”

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Posted 4 years ago

“It was very fast to transfer money to a CUC card in Cuba! It happened for me within 24 hours. I will be using this service again for sure.”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“I have used Duales several times now. Each transaction is easy, and my Cuban friend receives the money in her hand, often in less than 2 days. The fee charged for the service is incredibly low; I am sold on the service!”

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Posted 4 years ago

“I use the home delivery option and my husband recieves it very fast, usually within 24 hours, the very next day! I use e-transfer method to pay for my transaction! Thanks Duales”

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Posted 4 years ago

“C'était la première fois que nous avons utilisé ce service pour envoyer de l'argent à Cuba. Pour s'inscrire ça a été un peu compliqué, j'ai envoyé un courriel avec demande d'informations. Je n'ai pas reçu de réponse, finalement après plusieurs essaies nous avons réussi. Nous avions choisi livraison à domicile dans une ville en dehors de La Havane. Notre amie a reçu l'argent en 24 heures. Donc, nous n'hésiterions pas à recommander cette compagnie.”

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Posted 4 years ago

“My parents received the money in less than 3 days. I wish there was an option for receiving Canadian currency instead of CUC, because the new stores in Cuba are not accepting CUC.”

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Posted 4 years ago

“Estoy complacida con su servicio. Utilicé en su página web la opción para Canada de envío por correo electronico (Email money transfer). Realicé el pago indicando el número de referencia que me dieron y al día siguiente la persona en Cuba recibió el dinero. Se lo llevaron directamente a la casa! La única forma de confirmar el recibo es que la persona que recibe el dinero te avise, y antes de eso debes asegurarte que en historial de transacciones te aparezca en Estado: payment approved. Importante: asegurarse de haber escrito correctamente toda la informacion exigida. La comunicación por correo con Henry y Customer service es rápida. Excelente servicio.”

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Posted 4 years ago

“The service at duales is easy, fast and good.”

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Posted 4 years ago

“I am pleased to report that Duales' fine services completed my transfer to my cousins in Cuba promptly and efficiently. The home delivery is very convenient especially for all of us who have relatives that cannot move from the house because of illnesses. It was indeed a very pleasant experience and I recommend Duales without reservation.”

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Posted 4 years ago

“This si the first time we use duales; we are happy with the service. Definitely will use it again. Thank you.”

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Posted 4 years ago

“Excelente servicii.”

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Posted 4 years ago

“Hola mi nombre es Pedro estoy muy contento con el servicio. Mi mamá recibe el dinero el mismo día del envío en su casa espero que este sistema siga así y que siga ayudando a la familia cubana Gracias”

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Posted 4 years ago

“Really nice job, thanks for helping me. ✌️”

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Posted 4 years ago

“Very satisfied and relieved that we have a very reliable was to send money to our family in Cuba. Could not ask for a more secure and reliable money delivery service.”

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Posted 4 years ago

“Que es muy buena la app”

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Posted 4 years ago

“It was faster, I never thoght that money can be arrived on 24 hours. Thank you”

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Posted 4 years ago

duales-com is rated 4.3 based on 2,177 reviews