duales-com Reviews

Name: duales-com
Rating: 4.34

4.3 Rating 2,186 Reviews

82 %

of reviewers recommend duales-com

Company Reviews

Metrics

4.3

Based on 2,186 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

4169924932

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duales-com 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“efficient service. The best way to send fast money to Cuba. I send the money on Monday via internet and He received on Wednesday at home”

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Posted 5 years ago

“Although I had all the correct account numbers, my transaction was canceled. I was told the money would be delivered, but am very leary of this. Also tried to contact someone because dates are wrong in my personal information, and I am unable to correct them. I haven’t heard back from that issue.”

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Posted 5 years ago

“My only complaint was that parts of the forms were not very user friendly .”

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Posted 5 years ago

“El servicio es excelente. Rápida y sin complicaciones. Gracias Duales.”

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Posted 5 years ago

“The money never arrived. I will never use this service again. The website don’t specify that the company don’t make transfers between bank accounts, which I was later informed by an agent. My father in Cuba have his CUP bank card associated with his bank account. I don’t really know why is has not received the money. I’m really upset because I was informed that I can not get my money back. Sorry but, I will not recommend this company to anyone.”

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Posted 5 years ago

“So far this company is one of the best trustworthy and the money arrives fast . Very thankful for this company”

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Posted 5 years ago

“Buenos días. Muy buena vía y rápida de enviar dinero a Cuba hasta la puesta de la casa del familiar. Gracias.”

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Posted 5 years ago

“este servicio debe reconocerse como un servicio esencial, agregue paypal como método de pago”

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Posted 5 years ago

“attepted to re-set my password to no avail, henceforth could not send money.”

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Posted 5 years ago

“Je trouve que Duales.com offre un excellent service Fiable et plutôt rapide Merci”

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Posted 5 years ago

“Hello, how are you”

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Posted 5 years ago

“Customer service through Whatsapp is a great idea”

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Posted 5 years ago

“Fast and secure, super personalized service.”

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Posted 5 years ago

“Una atención personalizada, profesional y eficiente, el dinero es depositado en tarjetas en Cuba en menos de 24 horas. La atencion de Sonia es excelente, professional y amable, realmente impresionado.”

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Posted 5 years ago

“Muy buen servicio y muy rapido! Gracias Excellent and fast Service! Thank You”

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Posted 5 years ago

“Es una compañia con un alto nivel de profesionalidad y eficiencia. La atención al cliente es excelente, especialmente Sonia, ella atiende sus inquietudes a la mayor brevedad posible. Ademas de esto el trato es cordial, atento y sientes una genuina preocupacion por ti como cliente.”

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Posted 5 years ago

“Excelente compañía de envío de dinero muy buen servicio todos mis familiares estamos muy contentos yo lo uso hace 15 años y hasta ahora nunca he tenido ningún problema tiene muy buen servicio al cliente”

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Posted 5 years ago

“I am thrilled with the service from Duales. My Cuban family do not have to stand in long lines in order to receive their funds. Whenever I have a question, one of your representatives responds quickly and is always helpful and polite. I have recommended your service to many people who had used western union.”

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Posted 5 years ago

“The best service!!, Thank you.”

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Posted 5 years ago

“Sent money to a friend in Cuba yesterday and it was received today, very good service, this was not always the case as in the passed access was denied due to having exceeded the maximum amount sent for the period! only I was unable to find out what the maximum was and what the period of time means, this needs to be made visible on the screen>”

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Posted 5 years ago

duales-com is rated 4.3 based on 2,186 reviews