“Cancelled my flight at 12:30am when I was up to catch my flight at 3am. This completely ruins the full day in Amsterdam today. They offer a refund for the flight value but not the full holiday booked with them.”
“Stay away from this airline . I have COVID and cannot fly ... impossible to talk with them or to cancel reservations ... Avoid them at all costs ! Would give them less than one if I could ! MKMcQ USA”
“Herd you into then corridor to stand and wait instead of leaving you sat in comfort at the gate. Easy boarding becomes painful as the system is poor. you get let onto the bus on the tarmac first then get crammed into the back whilst the non speedy boarding passengers are let onto the busses last but then they are let off first. bizarre how this airline cannot do the simple well. Never any ice for the drinks and always warm beer. Recently no food offering or drinks on flights. New supplier apparently. Change supplier to have no supply? Basic errors in judgement abound here resulting in poor service and reviews like these. Impression is that Sleazyjey don't give a flying F**K but they will as this will definitely have an impact at some point. They deserve to go under with their baggage rip of mentality too.”
“EasyJet happily give abysmal service in order to save themselves a few quid - for example herding their cattle, sorry customers, to save a few minutes here and there so that they avoid breaching compensation time limits. For example I was corralled in a glass bridge without air- con or ventilation , temp 50C or more - elderly and babies in distress… I have experienced this more than once in Palma. Utterly disgraceful - probably illegal.”
“I was supposed to be flying back to Gatwick today and then another Easyjet connecting flight back to Spain. The flight from Turkey was delayed by over an hour as it had been over booked and overloaded before leaving Gatwick. The staff were rude and laughed when asked to leave the plane first or risk missing my connecting flight. I did miss my other easyjet flight and was charged another £110 for a flight the following morning. Apparently this is Easyjet policy. I explained also that I had had a stroke 4 weeks before and now had run out of medication. It went in one ear and out the other. I will never use this service again. Signed absolutely disgusted.”
“Two fight delays in 4 days with EasyJet Manchester/Malta service! Delays happen but lack of information is frustrating and annoying! There is obviously a staffing problem on this route so best avoid it and use one of other airlines that offer a service between Manchester/Malta.”
“Yet again our package holiday was cancelled 16 days before we were due to go got email saying flight cancelled eventually after a phone call I was told whole holiday was cancelled.
It’s happened on quite a few occasions I would not recommend this holiday/airline whatsoever awful.”
“Charged E 29 each for two cabin bags on the return fight. However, no problem with the bags on the outgoing flight.!!! Check-in staff at Alicante airport are appalling threatening to stop you getting on the flight unless you pay! With 150 people in the queue behind you and with a now hysterical wife and daughter, of course you pay, even when you can prove that at least one of the bags is within the approved limits.
Flights delayed and no food available on both outbound and inbound service and overcharged on the bags not a great experience!”
“Disgusting customer service. Made us pay €29 to take a cabin bag on that clearly for their required dimensions simply because it had wheels. This is on top of our ticket saying we can take a cabin bag on. The staff looked like they were on commission to get extra money from the passengers. Horrible business and the way they spoke to my wife was diabolical.”
“There is a racist spanish woman on easy jet at tenerife airport south. That picks out people of colour in line and accusses them of having a fake passports. Calls the Police on them, who then detain them for two hours. She will wait till the gates close after which she will reappear and say she can not fly you as easy jet will get sued. She will make up all sorts of accussations to fit her agenda. She was working on 10/04/2022 easy jet flight at 10pm bound for Gatwick 02.20pm. She did this to my patner who had a 1 year old and a 7 year autistic girl only because they were black. We are going to sue Easy jet.”
“Complete and utter rubbish. Customer service is useless. When I tried to change my booking, I was told I'd have to pay more for a flight that I wanted to change to, since new customers get a lower price than existing customers. As the flight I wanted to change to was the exact same price for new customers as the flight I booked I can't at all understand how this is justified. Choose literally any other airline.”
“2 hour easyJet queues! Holiday ended with an abusive overworked cabin crew member showing no care when addressing or reminding customers. One passenger was clearly recovering from an injury but this did not deter an impolite, impatient and resentful member of staff.”
“If you want your holidays to get spoiled even before it starts make sure you book ur flight with EasyJet. As the name suggest it's easy for them to do anything e.g rip you off for every single bag u carry, talk down to you like you are some kind of dust on the floor, no respect from ANY members of staff whether its ground staff or air crew just awful. I personally think it pains them so much to be pleasant to their passengers. The HR Dept has some serious reevaluation to do with their recruitment as this is not what customers expect or want to be treated after paying money for the service. Maybe their policies are cheap flight but also cheap service and they do follow that without fail. I have travelled so many countries but NEVER EVER encountered such rude and bad mannered staffs in my entire life. So appalled by the whole experience. My first time with easyjet but also my last time with them. I would rather pay more money and get the respect and service my whole family deserves. After the pandemic, one would think thank God they got their job back and now they will value and cherish that job and go above and beyond to keep the airline afloat and to succeed but blimey they are hell bent to do the opposite. They dont respect their own jobs so how can they respect their customers. I wouldn't be surprised if this airline gets a reputation of being tacky, cheap and disgustingly staffed. I am so shocked that I still cant believe how people like these lots got a job in the airline. Piece of advise for HR, put some more effort into screening your staffs when recruiting as they are meant to uplift and represent your brand not tarnish and bring it to the floor which let me tell you they are doing a fantastic job at that......for now airline to be avoided at any cost unless u like to be pushed around and mistreated”
“My flight was cancelled due to the weather conditions and they informed the cancellation of the flight just 10mins before flight departure. Instead of helping us get another flight, they told us to go back to departure gate and no one was even there on the gate. And then we were told to rebook our flight online and then we were just told to leave the airport which took around 2hrs due to the security. I saw the departure of so many flights which were scheduled just within 1hrs of my flight. They could have delayed my flight maybe or at least assisted in rebooking but they chose to do nothing. Amidst this chaos, where I was still processing what was happening, I rebooked the wrong flight and I have been trying to contact the customer service but guess what no one is responding. There's no customer service at airport and they don't respond online. Wouldn't recommend the flight to anyone.”
“Very poor service. Managers don’t call you back. Wanted to change travel dates for my brother due to Covid. We have been calling easy jet for last 6 days and no response”
