Easyjet Reviews

Name: Easyjet
Rating: 1.84

1.8 Rating 398 Reviews

20 %

of reviewers recommend Easyjet

Company Reviews

Questions

Metrics

1.8

Based on 398 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Easyjet made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Easyjet 1 star review on 21st September 2025

Anonymous

Supreme Assets Recovery AT G Mail .com

Easyjet 1 star review on 18th March 2025

Lilian

Easyjet 1 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely shocking service from easyJet. DO NOT FLY with this airline under any circumstances. They will take your money and not give a damn about you. The two blonde women at the gate did nothing to help a disabled passenger who could not make it onto a shuttle bus. I hope coronavirus makes this company go bust.”

Helpful Report

Posted 4 years ago

“The latest twitter post/scam from Easyjet is “Ready to fly?” by way to encourage you to book a holiday in 2022. Having used TUI for our holidays for 50 years or so we turned to Easyjet for the very first time ever and booked a flight to Dalaman with accommodation. The scam is they offer a value holiday and you book your seats on the flight then they cancel the flight without notice so when you eventually notice this, as I did looking for info on Turkey COVID entry requirements, a small logo appears over the flight date stating “Flight Disruption” the flight had been cancelled and it was of no use to us so we called immediately to learn that they had issued a credit voucher for the deposit on my account which I never asked for or accepted at any time and of course to rebook the next day for the same flight is £300 extra (Gotcha!) Called to say no and asked for deposit back as terms and conditions say that they can only hold on to your deposit when you have been advised and accepted a voucher. Gone back to TUI with tail between our legs and pursing the refund through small claim court. Customer service poor responding with standard blanket emails quoting terms and conditions which in this case is unreasonable. We paid by credit card so trying that first.”

Helpful Report

Posted 4 years ago

“Pre-ordered 2 Bistro Vouchers for £7.50 each. However reaching us, all hot main meals had been sold (what is the point in pre-ordering!), hostess advised we could get a refund, so we went hungry. We subsequently claimed a refund only to be told we were not entitled to one!”

Helpful Report

Posted 4 years ago

“Never again with easyjet. The deal is never worth it! Standard hand luggage isn't accepted anymore, unless you pay an extra fee of 24 english pounds per trolley. Think twice, and choose a different airline and save yourself the trouble of missing your flight or the extra payment.”

Easyjet 1 star review on 14th November 2021

Helpful Report

Posted 4 years ago

“Upon arrival at the gate in Crete Greece EasyJet employees charged €29 from everyone with an handbag/trolley although it's the standard size approved on their website!!! This is a scandal, ashame for this airline to earn this way, many of the passengers protested, but they were threatening that they would just leave without us, we were forced to pay for 6 persons €174!!! Funny thing is that when you paid you could take you trolly on board! Never again flying with this airline.”

Helpful Report

Posted 4 years ago

“I am tired of explaining to a legion of agents how I lost the flexi booking for a departure on September 1st from Geneva to Menorca. Unfortunately I added hold luggage convinced that I would get the rapid test result in 15 minutes and my flight leaving at 19.15 pm gave me time enough to have all settled by 4 - 4.30 pm. Here is the timeline On September 1st I decided to take a rapid test in Lausanne. It was done without appointment and people who took an appointment graciously let me skip the queue when I told them I had a flight in the evening plus the recent passing of my father made me look like a nervous wreckage. The cost of the taxi was 80 CH plus 40 for the test as a non resident. Not cheap but only place with availability close to the hotel. I lost a silver cross while waiting for the cab. Sign for trouble. Around 3.30 pm I went back to the hotel to pick up the luggage as I booked a cab for 4 pm to get to the airport. Test was negative but the encryption PDF file refused to open. I took a PCR test to fly to Geneva and the encryption system caused issues but compared to the Rapid test it was much more efficient. The stress built up fast with the Bar Code refusing to show even if the email stated it was negative. I gave up trying to open the file that decided to be readable around 8 pm when the flight left. Since I was within 24 Hours of booking I signed in to cancel or modify the flight. Not sure that seats would be available for September 4. No way for me to understand how to get the Q Code. On Easyjet site, all I had to do is cancel the flight and click on fees to see cancellation cost. Found myself in the Looping Hell. Clicking and clicking on Cancel Flight case but the case was deactivated. Blank. It was not the first time this issue happened but this time a very bad time. I flew from Menorca without any issue. Also with flexi because too much hold luggage to pay. 1. Why was the case blank? 2, Why change flight wasn't available? In despair, I cancelled the taxi booking with the hotel IBIS landline. For one week my mobile worked fine but then no more network to get bank verification codes by SMS. 3. Why no Easyjet agent did answer after being on hold like they hung up. Or disconnected. Covid saturation. 4. No other option than stay 3 more nights and take another rapid test with paper print and code. Done on September 2 very easily. More taxi fees. I booked for September 4. Waiting the very last moment to add 3 hold pieces the cost of which was 172 EUR. I had come to Switzerland hoping to help bereavement and forget the country my father died. The Digital nightmarish world decided otherwise. For I forgot to say that chat was unavailable most of the time on Sept 1. The only evidence I have is a chat transcript but my battery at the hotel lobby went dead. As I needed the hotel landline AND my iPad struggling to fix the issues. Back to EU I contacted Customer service telling the rather pleasant lady that a very unprofessional agent speaking French but with the usual north african accent, I am French Speaking, told me the refund had been processed without even asking for my name which I provided myself or my email. He said whatever he pleased or was easier to get rid of a customer. The conversation was recorded so I explained it all thoroughly with cumulative stress. I told them some agents were deliberately sabotaging the company out of sheer indifference. laziness, frustration, complaint saturation, go figure. Easyjet airport staff is usually very efficient and very professional. On 2 occasions, 3 years ago, a Christine working at Geneva offered her precious help. This year Menorca staff showed empathy for my loss as nervous breakdown was obvious. But I always manage to do what is crucial. Nolt being a rich person I can't afford wasting 290 EUR. And as a lone travelerr, for many years, I have to rely on my own vigilance, experience. Yesterday I had another chat trying to get an update. For I also sent 2 internal messages on Sept 1. One interrupted chat and 2 internal messages within 24 hours of booking should suffice to show my good faith. I told the agent located God knows where that Easyjet, the digital company had a log of all customers calls. If not, it is digital failure. The Lausanne hotel landline number attesting my many calls was given during the chat. The agent told me Easyjet could not check hotel numbers. HOW so? All is logged as 2 bookings were made at the hotel with IP address. Since the lockdown all I observe is the Fall of all the System, the masks unmasking the many faces of people. Millions of people lost money and I lost a fortune since March 2020. Millions lost a lot of money. Sometimes I got refunds sometimes I did not. Since I travel with Easyjet, many years now, I booked cheap flights when I was unsure to fly. If I had health issues to get to the airport. I accepted the risks. EasyJet counts on that factor. How many people were too tired to fly and lost fares? Many. BUT let me know how I can be held responsible for the site malfunctions or sabotage? Covid19 changed the world forever but now companies are turning against customers with amazing innovating techniques. If the site is not allowing me to change my flight or to cancel my flight, Easyjet has the means to check. If it has not the means or staff is incompetent or digital technicians are building up virtual pages entrapping customers into a labyrinth of aleatory problems, a very ingenious way to cash money, indeed. A FR bank I left without notice told me a bank card was deactivated. Not only it did not appear on the site page I logged in, but they used the card to charge illegal amounts dozens of times. The virtual world is causing more and more issues. It will end ineluctably in global chaos with hacking the new norm, Easyjet was hacked if I recall. No surprise. A Swiss told me I would get my refund next year. Maybe maybe not. Most of the time I had no severe issues with Easyjet. I found the company the best option. Disliking stops. Non stop flights, the best option for decent fares. But today, trust is gone. Too much dishonesty too many people no longer wishing to work. if only every business worked like Netflix Amazon, where all is under control, I wouldn't be here begging for 290 minus the 59 fee penalty that happened to hide my eyesight on September 1. I was looking at the wrong screen with blank cases. Yet allowed to change my name for a high fee. The case was active. 1200 Euros lost in a few days thanks to the Digital Era. I miss the past flawless mechanical systems. When things lasted a lifetime. EasyJet needs to improve security.”

Helpful Report

Posted 4 years ago

“Very poor ,inconsistent service regarding new baggage policy and extremely rude member of staff ,ground crew name MO.2.”

Helpful Report

Posted 4 years ago

“Easy jet staff was extremely unhelpful and rude. During boarding in Barcelona. Very unhappy and disappointed”

Helpful Report

Posted 4 years ago

“WARNING ⚠️ Do not book with @easyjet they lost all of our luggage and have been so un helpful. No help what so ever ! Please do not fly with easyJet !”

Helpful Report

Posted 4 years ago

“Easy and fast refund with cancelation I had bought insurance and all done thru chat”

Helpful Report

Posted 4 years ago

“I bought a flight for Malta with easyjet and cancelled it within the 24hrs as my plans had changed.I then emailed easyjet and they replied saying they wouldn't be refunding my money and that I should make a claim (fake) through my insurance to get my money. This is very unprofessional and I'm disappointed with the unsatisfactory customer service. Don't use easyjet”

Helpful Report

Posted 4 years ago

“Be aware of the baggage policy, it was my first time flying with EasyJet. I assumed that their baggage policy was not something strange. However, it actually was, they did not allow a passenger to bring a normal size cabin bag on board unless one pays for a seat selection which costed £15.49. I am not sure why on earth EasyJet combines seat selection with a cabin bag. There was the option to buy hold luggage which was indeed more expensive as the cost started from around £20. Failure to comply will result in forcing a passenger to pay extra £24 for each cabin bag. When summing up all the costs, the price can be equivalent or more expensive than proper full service airlines.”

Helpful Report

Posted 4 years ago

“Received notice on 7th of August to say my flight was cancelled due to the virus I was offered a voucher or a refund I chose a refund and it was in my account on 9th of August how's that for service well done”

Helpful Report

Posted 4 years ago

“The worse customer service experience at Malaga Airport on 8.8.2021. We were in the queue for 1.5 hours and I asked a member of staff 4 times at regular intervals if we were ok for our flight and were told to stay in our line in a rather dismissive way. We finally got to the front of queue to be"non greeted" by a member of staff who was chatting on the phone. Our flight departure was 10.30 to Luton and at this point it was 9.40. She eventually took our boarding cards, whilst still on the phone. She ended the call, obviously not worked related, and told us our flight was closed and that she couldn't check in our luggage. She told us we had to take our suitcase to the gate. We had to dispose of all our liquids and literally run to the gate. Luckily we are healthy enough to do so. There seemed to be a lot of staff at check in, but they were still unable to organise passengers and make sure that those whose flight was closing be given priority. A very bad experience. We fly regularly but easyjet will be our very last resort from now on. Grateful for British Airways”

Helpful Report

Posted 4 years ago

“Re: Easyjet I refer to the above airline. I had a complaint re their dress policy in the aircraft due to an experience on a flight from Belfast to Manchester 11/6/21. Female boarded wearing lyrca gym shorts & sports bra. As a male & being aware of self protection + the current situation. Easyjet failed to acknowledge my letter & respond appropriately, just standard script, sorry & hope to see you soon on board. Are you aware of any policies/requirements with airlines?”

Helpful Report

Posted 4 years ago

“Always competitive and very helpful during the pandemic”

Helpful Report

Posted 4 years ago

“EasyJet website is very misleading it says that you need a pcr test before flying from the UK to Spain but if you have been double jabbed with the vaccine you don't need to do this so I wasted £60 and took a day off work personally I think because on their website it recommends companies like boots they might be getting a percentage from these companies for every pcr test taken”

Helpful Report

Posted 4 years ago

“I call Easyjet customer services to inform them that 2 passengers from 6, will not be able to fly. These two passengers were supposed to travel from South Africa to us in the UK and we would have flown together as a group to Cyprus. However, with SA being on the red list and the additional cost involved, and them being vulnerable old people they have chosen it will be safer to postpone their trip. Speaking to the assistant she requested a letter to be emailed to Easyjet stating they will not make the flight. They couldn't tell me what letter or who must write it, but according to Easyjet's policy, they need a letter to consider the request to receive a voucher for the passengers tickets. It is governments making these decisions, to kerp nations safe, am I to go and knock on No 10, and get a letter from the PM? Honestly, this is unprecedented times and every family and business had bad times to manage, but to have this additude is plainly ridiculous. This will be our last ever flight with Easyjet. I regret booking our flights and car rental with them. Another thing. I just helped my kids to find tickets from South Africa to Europe for less than our tickets from UK to Cyprus. Look around! There are bigger and cheaper airlines than Easyjet! Wake up travelers, bigger airlines are selling cheaper flights.”

Helpful Report

Posted 4 years ago

“I booked a flight in January 2021 for a holiday in August. using a voucher plus a payment of 347.00 . just checked my easy jet account and the booking doesnt exist. They have in effect stolen from me and now the flights have increased by 100%. How can they just brazenly do this? Easy Jet are crooks. I cant be alone in being ripped off like this. How can they operate like this?”

Helpful Report

Posted 4 years ago

“Just received an email my flight was cancelled I applied for a refund , Just received a message from them the flight was boarded no refund . We have remained in the uk since August of last year so refund me . Paid 400 for two EJ flight Club memberships unable to use as all Bristol flights cancelled no refund no extension . Try calling them hopeless! Try writing no reply! Turning into a very nasty airline . Customer care a joke .”

Helpful Report

Posted 4 years ago

Easyjet is rated 1.8 based on 398 reviews