Easyjet Reviews

Name: Easyjet
Rating: 1.85

1.9 Rating 382 Reviews

21 %

of reviewers recommend Easyjet

Company Reviews

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Metrics

1.9

Based on 382 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Easyjet 1 star review on 18th March 2025

Lilian

Easyjet 1 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very competitive price point and advanced technology for checking in luggage with their automated bag drop system really took the stress out of flying home quickly.”

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Posted 7 years ago

“Website doesn't have hidden charges and is straightforward to use. Doesn't get top marks as missed the take-off slot on our recent flight to Prague from Gatwick meaning a 1.5 hour delay but we were kept informed and made up half an hour on the way. Reasonable prices if booked early enough, and the Gatwick departure means overall cost is lower than Stansted departure as London-Gatwick by normal train (not Gatwick Express!) using an Oyster or contactless bank card is much cheaper than the rip-off London-Stansted train.”

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Posted 7 years ago

“The App was so easy to use to book a flight. Fast and accurate.”

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Posted 7 years ago

“Good website and booking procedures”

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Posted 7 years ago

“The website is easy to use and very clear too. Service delivered is as good as you would expect: nice personnel on board, comfortable seats and their flights are usually on time. Highly recommended.”

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Posted 7 years ago

“Quick and easy flight booking.”

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Posted 7 years ago

“Quick and easy flight booking.”

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Posted 7 years ago

“Reasonably priced efficient service”

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Posted 7 years ago

“Unrivalled cleanliness (for low cost airlines) and excellent customer service”

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Posted 7 years ago

“Down loaded app for i Phone booking ticket's and checking on line was very simple, turned up at airport scanned boarding pass from phone at departures, flight out and in all on time staff very friendly great service all round.”

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Posted 7 years ago

“Booking on the App or web site is so easy, I like how you can view a whole month showing the dates they fly and what the price is for those flights so I can choose the best time and price.”

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Posted 7 years ago

“My return flight timings were changed by Easyjet and were no longer convenient. Easyjet did not give me an option to change my flight to fly to an alternative UK airport on the same date and would only allow me to either accept the new flight time or fly back on a different date which was not an option. I spent over 2 hours trying to telephone easyjet but never got to speak to an agent as there was a high call volume, and their online 'contact us' option only allows for a certain amount of text to be inserted and I had to send my message in 3 'chunks' as the whole message could not be sent as one complete message.”

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Posted 7 years ago

“Ref ID: 113332498 - cancelled my flight to Ibiza 10 minutes before take off, no proper reasoning given. Rude customer service at desk, showed a complete lack of sympathy. I almost missed my brothers wedding as a result. It's now 4 weeks since I heard from your customer service team, who have promised refunds and compensations. Despite providing the necessary receipts. Someone needs to get in touch as a matter of priority.”

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Posted 8 years ago

“To fellow passengers moaning about missing their check in time, you need to realise that they cannot allow you do board just because there was 'traffic'. Thats not their prioity, their priority is the plane - during time after check in to lift off they need to calculate fuel, luggage etc. I missed my check in time and they popped me on the night flight free of charge because it was between the check in time and departure time which I thought was lovely of them and is standard procedure. Stop thinking you're special; it applies to EVERYONE.”

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Posted 9 years ago

“I love the flights but the variety of service in easyjet is awfull nothing suits anyone, nothing but booking flights”

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Posted 10 years ago

“love easyjet - especially there online booking”

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Posted 10 years ago

“17/11/14 - I did a booking for 2 flights which was paid. 19/11/14 – I made a change of dates on my flights but I was told in my job I couldn’t make it. 19/11/14 – Just 2 hours after my first change of dates, I was told by my boss that there was a mistake so I could go away on the original dates, therefore I called your customer service to revert the flights to the original dates. Your customer service agent told me that Easyjet wouldn’t charge for the first change, but he had to charge me £28 because the original flight was full. I agreed with this. Today I have checked my bank statement and I have been charged for the first and for the second charge, this is a lie, it’s a scam and I was deceived by your customer service agent.”

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Posted 10 years ago

“Excellent customer service experience from easyJet cancelling a duplicate flight booking really quickly without additional questions.”

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Posted 11 years ago

“Experienced bad service last night from easyJet in Prague”

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Posted 11 years ago

“I experienced the worst possible service from easyJet at Southend on Thursday”

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Posted 11 years ago

Easyjet is rated 1.9 based on 382 reviews