Easyjet Reviews

Name: Easyjet
Rating: 1.84

1.8 Rating 398 Reviews

20 %

of reviewers recommend Easyjet

Company Reviews

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Metrics

1.8

Based on 398 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Easyjet 1 star review on 21st September 2025

Anonymous

Supreme Assets Recovery AT G Mail .com

Easyjet 1 star review on 18th March 2025

Lilian

Easyjet 1 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

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“The website is easy to use and very clear too. Service delivered is as good as you would expect: nice personnel on board, comfortable seats and their flights are usually on time. Highly recommended.”

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Posted 8 years ago

“Quick and easy flight booking.”

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Posted 8 years ago

“Quick and easy flight booking.”

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Posted 8 years ago

“Reasonably priced efficient service”

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Posted 8 years ago

“Unrivalled cleanliness (for low cost airlines) and excellent customer service”

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Posted 8 years ago

“Down loaded app for i Phone booking ticket's and checking on line was very simple, turned up at airport scanned boarding pass from phone at departures, flight out and in all on time staff very friendly great service all round.”

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Posted 8 years ago

“Booking on the App or web site is so easy, I like how you can view a whole month showing the dates they fly and what the price is for those flights so I can choose the best time and price.”

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Posted 8 years ago

“My return flight timings were changed by Easyjet and were no longer convenient. Easyjet did not give me an option to change my flight to fly to an alternative UK airport on the same date and would only allow me to either accept the new flight time or fly back on a different date which was not an option. I spent over 2 hours trying to telephone easyjet but never got to speak to an agent as there was a high call volume, and their online 'contact us' option only allows for a certain amount of text to be inserted and I had to send my message in 3 'chunks' as the whole message could not be sent as one complete message.”

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Posted 8 years ago

“Ref ID: 113332498 - cancelled my flight to Ibiza 10 minutes before take off, no proper reasoning given. Rude customer service at desk, showed a complete lack of sympathy. I almost missed my brothers wedding as a result. It's now 4 weeks since I heard from your customer service team, who have promised refunds and compensations. Despite providing the necessary receipts. Someone needs to get in touch as a matter of priority.”

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Posted 9 years ago

“To fellow passengers moaning about missing their check in time, you need to realise that they cannot allow you do board just because there was 'traffic'. Thats not their prioity, their priority is the plane - during time after check in to lift off they need to calculate fuel, luggage etc. I missed my check in time and they popped me on the night flight free of charge because it was between the check in time and departure time which I thought was lovely of them and is standard procedure. Stop thinking you're special; it applies to EVERYONE.”

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Posted 10 years ago

“I love the flights but the variety of service in easyjet is awfull nothing suits anyone, nothing but booking flights”

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Posted 11 years ago

“love easyjet - especially there online booking”

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Posted 11 years ago

“17/11/14 - I did a booking for 2 flights which was paid. 19/11/14 – I made a change of dates on my flights but I was told in my job I couldn’t make it. 19/11/14 – Just 2 hours after my first change of dates, I was told by my boss that there was a mistake so I could go away on the original dates, therefore I called your customer service to revert the flights to the original dates. Your customer service agent told me that Easyjet wouldn’t charge for the first change, but he had to charge me £28 because the original flight was full. I agreed with this. Today I have checked my bank statement and I have been charged for the first and for the second charge, this is a lie, it’s a scam and I was deceived by your customer service agent.”

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Posted 11 years ago

“thank you so much for sorting my connecting flights for me. service from staff 10/10!!”

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Posted 12 years ago

“Thanks easyJet for the excellent customer service today allowing for free to add my second surname to my booking quickly and easy.”

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Posted 12 years ago

“so disappointed with service from easyJet. Wondering what hoops we'll have to jump through next to get compensation due.”

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Posted 12 years ago

“waiting for flight EZY425 being told the plane hasn't arrived yet and they don't know where it is, very poor customer service!”

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Posted 12 years ago

“The Easyjet website is almost as unhelpful as me on a monday morning ha, what a joke”

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Posted 12 years ago

“Great customer service tonight easyJet saved the day...”

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Posted 12 years ago

“Well done easyJet I stupidly booked my flights to Amsterdam a week early and they changed them for free- LOVE good customer service.”

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Posted 12 years ago

Easyjet is rated 1.8 based on 398 reviews