Easyjet Reviews

Name: Easyjet
Rating: 1.85

1.9 Rating 387 Reviews

21 %

of reviewers recommend Easyjet

Company Reviews

Questions

Metrics

1.9

Based on 387 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Supreme Assets Recovery AT G Mail .com

Easyjet 1 star review on 18th March 2025

Lilian

Easyjet 1 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

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“love easyjet - especially there online booking”

Helpful Report

Posted 10 years ago

“17/11/14 - I did a booking for 2 flights which was paid. 19/11/14 – I made a change of dates on my flights but I was told in my job I couldn’t make it. 19/11/14 – Just 2 hours after my first change of dates, I was told by my boss that there was a mistake so I could go away on the original dates, therefore I called your customer service to revert the flights to the original dates. Your customer service agent told me that Easyjet wouldn’t charge for the first change, but he had to charge me £28 because the original flight was full. I agreed with this. Today I have checked my bank statement and I have been charged for the first and for the second charge, this is a lie, it’s a scam and I was deceived by your customer service agent.”

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Posted 10 years ago

“Excellent customer service experience from easyJet cancelling a duplicate flight booking really quickly without additional questions.”

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Posted 11 years ago

“Experienced bad service last night from easyJet in Prague”

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Posted 11 years ago

“I experienced the worst possible service from easyJet at Southend on Thursday”

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Posted 11 years ago

“Had a call with easyJet earlier. Great service.”

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Posted 11 years ago

“29 emails, 16 phones calls, 2 months later and still no refund, easyJet have no idea on what they are doing! disgusting”

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Posted 11 years ago

“thank you so much for sorting my connecting flights for me. service from staff 10/10!!”

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Posted 11 years ago

“Thanks easyJet for the excellent customer service today allowing for free to add my second surname to my booking quickly and easy.”

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Posted 11 years ago

“so disappointed with service from easyJet. Wondering what hoops we'll have to jump through next to get compensation due.”

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Posted 11 years ago

“waiting for flight EZY425 being told the plane hasn't arrived yet and they don't know where it is, very poor customer service!”

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Posted 11 years ago

“The Easyjet website is almost as unhelpful as me on a monday morning ha, what a joke”

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Posted 11 years ago

“Great customer service tonight easyJet saved the day...”

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Posted 11 years ago

“Well done easyJet I stupidly booked my flights to Amsterdam a week early and they changed them for free- LOVE good customer service.”

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Posted 11 years ago

“easyJet ur customer service have about as much sensitivity as the bone in my little finger. Why is so hard to change a name!”

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Posted 11 years ago

“Credit where it's due,just had excellent customer service from easyjet”

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Posted 11 years ago

“still no refund from easyjet as promised, CANNOT believe easyjet have overseas customer service”

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Posted 11 years ago

“Absolutely appalled at the customer service received from your 'helpline' earlier today, complete waste of time!”

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Posted 11 years ago

“seriously has the worst customer service, EVER.”

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Posted 11 years ago

“Poor customer service from easyJet, waiting for refund and get told going to be another 3 weeks on-top of 3 weeks I've already waited...”

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Posted 11 years ago

Easyjet is rated 1.9 based on 387 reviews