“Very competitive price point and advanced technology for
checking in luggage with their automated bag drop system really took the stress out of flying home quickly.”
“Website doesn't have hidden charges and is straightforward to use. Doesn't get top marks as missed the take-off slot on our recent flight to Prague from Gatwick meaning a 1.5 hour delay but we were kept informed and made up half an hour on the way. Reasonable prices if booked early enough, and the Gatwick departure means overall cost is lower than Stansted departure as London-Gatwick by normal train (not Gatwick Express!) using an Oyster or contactless bank card is much cheaper than the rip-off London-Stansted train.”
“The website is easy to use and very clear too. Service delivered is as good as you would expect: nice personnel on board, comfortable seats and their flights are usually on time. Highly recommended.”
“Down loaded app for i Phone booking ticket's and checking on line was very simple, turned up at airport scanned boarding pass from phone at departures, flight out and in all on time staff very friendly great service all round.”
“Booking on the App or web site is so easy, I like how you can view a whole month showing the dates they fly and what the price is for those flights so I can choose the best time and price.”
“My return flight timings were changed by Easyjet and were no longer convenient. Easyjet did not give me an option to change my flight to fly to an alternative UK airport on the same date and would only allow me to either accept the new flight time or fly back on a different date which was not an option. I spent over 2 hours trying to telephone easyjet but never got to speak to an agent as there was a high call volume, and their online 'contact us' option only allows for a certain amount of text to be inserted and I had to send my message in 3 'chunks' as the whole message could not be sent as one complete message.”
“Ref ID: 113332498 - cancelled my flight to Ibiza 10 minutes before take off, no proper reasoning given. Rude customer service at desk, showed a complete lack of sympathy. I almost missed my brothers wedding as a result. It's now 4 weeks since I heard from your customer service team, who have promised refunds and compensations. Despite providing the necessary receipts. Someone needs to get in touch as a matter of priority.”
“To fellow passengers moaning about missing their check in time, you need to realise that they cannot allow you do board just because there was 'traffic'. Thats not their prioity, their priority is the plane - during time after check in to lift off they need to calculate fuel, luggage etc. I missed my check in time and they popped me on the night flight free of charge because it was between the check in time and departure time which I thought was lovely of them and is standard procedure. Stop thinking you're special; it applies to EVERYONE.”
