Easyjet Reviews

Name: Easyjet
Rating: 1.85

1.9 Rating 387 Reviews

21 %

of reviewers recommend Easyjet

Company Reviews

Questions

Metrics

1.9

Based on 387 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Supreme Assets Recovery AT G Mail .com

Easyjet 1 star review on 18th March 2025

Lilian

Easyjet 1 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“See easyJet you're just a bit rubbish at customer service. Not a surprise.”

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Posted 11 years ago

“Extremely poor customer service from easy jet this morning. Got to gate at gatwick for 7am flight at 6.20. Told gate closed 1 min ago. Many in M23 jam, stupid customer service”

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Posted 11 years ago

“I received great customer service by easyJet today! I would like to that Eva for all her help!”

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Posted 11 years ago

“I started using the F-word before attending any of te Irish shows!! Still fuming at the lack of customer service”

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Posted 11 years ago

“Just been reminded why I'll always try to travel British Airways rather than easyJet. Disgraceful customer service from easyJet”

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Posted 11 years ago

“worst customer service going.. Hand luggage too big? What the SAME CASE I flew out with 4 days ago? ha what a joke”

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Posted 11 years ago

“Great customer service from easyjet, they answered my query within a few mins happy.”

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Posted 11 years ago

“Shout out to easyJet for an amazing set of flights...thanks guys, best customer service this side of the pond.”

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Posted 11 years ago

“Thanks so much! What a great and quick customer service! easyJet”

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Posted 11 years ago

“Delayed on easyjet, bad weather. Amazing customer service, captain comes out, explains situation & walks through cabin taking questions”

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Posted 11 years ago

“Customer service at easyJet is shocking!!!! Still not sorted !!”

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Posted 11 years ago

“Ridiculous Customer Service line...Trying to cancel flights i booked 30 mins ago. Your operators just dont know what they are doing”

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Posted 11 years ago

“Disappointed with easyJet customer service - lose my bag, ruin my holiday then refuse to pay for the costs incurred Customer Service is poor”

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Posted 11 years ago

“airline, lowcost customer service.10 months waitin 4U 2 contact me after unacceptable re-routing last Jan while pregnant”

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Posted 11 years ago

“Fantastic customer service today from easyJet who sorted out my extra infant seats... Thank u”

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Posted 11 years ago

“As expected.... All info sent.... Not one reply from a member of the easyJet team. not good customer service easyJet !!!!”

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Posted 11 years ago

“brilliant customer service from Miguel on EZ232 today. Had children and old ladies completely charmed.”

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Posted 11 years ago

“great customer service as always.”

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Posted 11 years ago

“Great support for customer service team. Specially Spanish team. A happy customer.”

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Posted 11 years ago

“Customer services fail! It's all about the end to end experience ...”

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Posted 11 years ago

Easyjet is rated 1.9 based on 387 reviews