Login
Start Free Trial
Are you a business?
Click Here
Are you a business?
Terms & Conditions
User Privacy Policy
Business User Privacy Policy
Data Protection
Data Request
Easyjet Reviews
1.9
Rating
406
Reviews
21
%
of reviewers recommend
Easyjet
Company
Reviews
Questions
Metrics
1.9
Based on 406 reviews
Customer Service
Communication Channels
Telephone
Visit Website
Write Your review
Tell us how
Easyjet
made you happy
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or
browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
* One or more of these files was not uploaded due to an invalid file type.
* File size is too large (Max: 256 MB).
* We could not upload one of your files, please try again later or contact support.
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
Whats your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
"They charge 130 euros for 2 small luggages below 10kg! \r\n\r\nWhich is absurd and too much!!! The guy also did not allow us to purchase online mind you we are more than 2hrs early for our flight, and also to add the flight got delayed for 1 hour, no complimentary water for the delay \ud83e\udd23\ud83d\ude05"
Anonymous
"Scammed of $700K. Recovered everything with supreme assets"
Supreme Assets Recovery AT G Mail .com
"Sup*reme*asset*7*@*gm*ail.*com Help me get my Investment back after my withdrawals were Blocked because of fraud."
Lilian
"Sup*reme*asset*7*@*gm*ail.*com Help me get my Investment back after my withdrawals were Blocked because of fraud."
Lilian
"I have had a very bad experience with Easy so far. The cleanliness of the plane was very bad (see attachments). There were chips, papers and crumbs on the floor and on the chair. Both flights I booked were delayed. Because of the delay I had to pay extra costs such as drinks (5.50 Euro), food (16.00 Euro), transportation (39.22 Euro because there was no longer transportation from the airport to my hotel by the time we arrived) and late check in charges at the hotel (35.00 Euro). I understand that a delay has no benefit for anyone, but when I sent an email with the request for compensation for the extra cost the delay caused me they didn't even reply to me.\r\n\r\nI sent 3 emails, a complaint and a request for compensation but they don't seem to care about the customer.\r\n\r\nIt was the first and last time with Easy so far. I have never had this experience before with Ryanair and it is also cheaper so I learned my lesson to change airlines.\r\n\r\nIt's sad to see how customers lose interest and are not taken seriously. You try to contact them but they don't answer you."
NW
"I have had a very bad experience with Easy so far. The cleanliness of the plane was very bad (see attachments). There were chips, papers and crumbs on the floor and on the chair. Both flights I booked were delayed. Because of the delay I had to pay extra costs such as drinks (5.50 Euro), food (16.00 Euro), transportation (39.22 Euro because there was no longer transportation from the airport to my hotel by the time we arrived) and late check in charges at the hotel (35.00 Euro). I understand that a delay has no benefit for anyone, but when I sent an email with the request for compensation for the extra cost the delay caused me they didn't even reply to me.\r\n\r\nI sent 3 emails, a complaint and a request for compensation but they don't seem to care about the customer.\r\n\r\nIt was the first and last time with Easy so far. I have never had this experience before with Ryanair and it is also cheaper so I learned my lesson to change airlines.\r\n\r\nIt's sad to see how customers lose interest and are not taken seriously. You try to contact them but they don't answer you."
NW
"I have had a very bad experience with Easy so far. The cleanliness of the plane was very bad (see attachments). There were chips, papers and crumbs on the floor and on the chair. Both flights I booked were delayed. Because of the delay I had to pay extra costs such as drinks (5.50 Euro), food (16.00 Euro), transportation (39.22 Euro because there was no longer transportation from the airport to my hotel by the time we arrived) and late check in charges at the hotel (35.00 Euro). I understand that a delay has no benefit for anyone, but when I sent an email with the request for compensation for the extra cost the delay caused me they didn't even reply to me.\r\n\r\nI sent 3 emails, a complaint and a request for compensation but they don't seem to care about the customer.\r\n\r\nIt was the first and last time with Easy so far. I have never had this experience before with Ryanair and it is also cheaper so I learned my lesson to change airlines.\r\n\r\nIt's sad to see how customers lose interest and are not taken seriously. You try to contact them but they don't answer you."
NW
12
Your browser does not support embedded videos.
Anonymous
Anonymous
//
01/01/2019
Sort by:
Most Recent
Most Recent
Highest Rated
Filter:
None
None
5 Stars
4 Stars
3 Stars
2 Stars
1 Stars
Helpful
Chloe Ferrans
Unverified Reviewer
Show Details
“
Great customer service from easyjet, they answered my query within a few mins happy.
”
Helpful
Report
Posted 12 years ago
Michail Fabrizi
Unverified Reviewer
Show Details
“
Shout out to easyJet for an amazing set of flights...thanks guys, best customer service this side of the pond.
”
Helpful
Report
Posted 12 years ago
Lau_Paris
Unverified Reviewer
Show Details
“
Thanks so much! What a great and quick customer service! easyJet
”
Helpful
Report
Posted 12 years ago
Neil Shirley
Unverified Reviewer
Show Details
“
Delayed on easyjet, bad weather. Amazing customer service, captain comes out, explains situation & walks through cabin taking questions
”
Helpful
Report
Posted 12 years ago
Mully
Unverified Reviewer
Show Details
“
Customer service at easyJet is shocking!!!! Still not sorted !!
”
Helpful
Report
Posted 12 years ago
Calum Kean
Unverified Reviewer
Show Details
“
Ridiculous Customer Service line...Trying to cancel flights i booked 30 mins ago. Your operators just dont know what they are doing
”
Helpful
Report
Posted 12 years ago
Ash Shand
Unverified Reviewer
Show Details
“
Disappointed with easyJet customer service - lose my bag, ruin my holiday then refuse to pay for the costs incurred Customer Service is poor
”
Helpful
Report
Posted 12 years ago
Vanessa Mouldous
Unverified Reviewer
Show Details
“
airline, lowcost customer service.10 months waitin 4U 2 contact me after unacceptable re-routing last Jan while pregnant
”
Helpful
Report
Posted 12 years ago
Samantha Thurogood
Unverified Reviewer
Show Details
“
Fantastic customer service today from easyJet who sorted out my extra infant seats... Thank u
”
Helpful
Report
Posted 12 years ago
Steph Bell
Unverified Reviewer
Show Details
“
As expected.... All info sent.... Not one reply from a member of the easyJet team. not good customer service easyJet !!!!
”
Helpful
Report
Posted 12 years ago
Evelyn Dougherty
Unverified Reviewer
Show Details
“
brilliant customer service from Miguel on EZ232 today. Had children and old ladies completely charmed.
”
Helpful
Report
Posted 12 years ago
Stephen Nelson-Smith
Unverified Reviewer
Show Details
“
great customer service as always.
”
Helpful
Report
Posted 12 years ago
Andreina Gonzalez
Unverified Reviewer
Show Details
“
Great support for customer service team. Specially Spanish team. A happy customer.
”
Helpful
Report
Posted 12 years ago
Daniel W. Dryden
Unverified Reviewer
Show Details
“
Customer services fail! It's all about the end to end experience ...
”
Helpful
Report
Posted 12 years ago
ScreachTV
Unverified Reviewer
Show Details
“
How NOT to do customer service. Oh easyjet I feel some more staff training is in order. terrible experience today
”
Helpful
Report
Posted 12 years ago
The Exiled Robin
Unverified Reviewer
Show Details
“
Congratulations easyJet, top notch customer service today!
”
Helpful
Report
Posted 12 years ago
Ben Adams
Unverified Reviewer
Show Details
“
3 hour delay to EYZ084 to Luton with no apology or explanation from easyjet staff at the terminal. Thats poor customer service.
”
Helpful
Report
Posted 12 years ago
Kate Burke
Unverified Reviewer
Show Details
“
Thanks to easyJet for making my early morning flight so unpleasant. Terrible customer service as usual.
”
Helpful
Report
Posted 12 years ago
Tritia
Unverified Reviewer
Show Details
“
Don't ever fly Easy Jet. Customer service horrible. Tried cancel flight 25hrs l8tr denied refund.closed when tried to call b4 24h easyJet
”
Helpful
Report
Posted 12 years ago
Dan Bryant
Unverified Reviewer
Show Details
“
Impressive train-wreck customer service from easyJet
”
Helpful
Report
Posted 12 years ago
«
1
2
...
17
18
19
20
21
»
Easyjet
is rated
1.9
based on
406
reviews
Visit Easyjet
Our Company
Business Solutions
Impressum
Terms & Conditions
User Privacy Policy
Business User Privacy Policy
Data Protection
Data Request
