"They charge 130 euros for 2 small luggages below 10kg! \r\n\r\nWhich is absurd and too much!!! The guy also did not allow us to purchase online mind you we are more than 2hrs early for our flight, and also to add the flight got delayed for 1 hour, no complimentary water for the delay \ud83e\udd23\ud83d\ude05"

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"I have had a very bad experience with Easy so far. The cleanliness of the plane was very bad (see attachments). There were chips, papers and crumbs on the floor and on the chair. Both flights I booked were delayed. Because of the delay I had to pay extra costs such as drinks (5.50 Euro), food (16.00 Euro), transportation (39.22 Euro because there was no longer transportation from the airport to my hotel by the time we arrived) and late check in charges at the hotel (35.00 Euro). I understand that a delay has no benefit for anyone, but when I sent an email with the request for compensation for the extra cost the delay caused me they didn't even reply to me.\r\n\r\nI sent 3 emails, a complaint and a request for compensation but they don't seem to care about the customer.\r\n\r\nIt was the first and last time with Easy so far. I have never had this experience before with Ryanair and it is also cheaper so I learned my lesson to change airlines.\r\n\r\nIt's sad to see how customers lose interest and are not taken seriously. You try to contact them but they don't answer you."

"I have had a very bad experience with Easy so far. The cleanliness of the plane was very bad (see attachments). There were chips, papers and crumbs on the floor and on the chair. Both flights I booked were delayed. Because of the delay I had to pay extra costs such as drinks (5.50 Euro), food (16.00 Euro), transportation (39.22 Euro because there was no longer transportation from the airport to my hotel by the time we arrived) and late check in charges at the hotel (35.00 Euro). I understand that a delay has no benefit for anyone, but when I sent an email with the request for compensation for the extra cost the delay caused me they didn't even reply to me.\r\n\r\nI sent 3 emails, a complaint and a request for compensation but they don't seem to care about the customer.\r\n\r\nIt was the first and last time with Easy so far. I have never had this experience before with Ryanair and it is also cheaper so I learned my lesson to change airlines.\r\n\r\nIt's sad to see how customers lose interest and are not taken seriously. You try to contact them but they don't answer you."

"I have had a very bad experience with Easy so far. The cleanliness of the plane was very bad (see attachments). There were chips, papers and crumbs on the floor and on the chair. Both flights I booked were delayed. Because of the delay I had to pay extra costs such as drinks (5.50 Euro), food (16.00 Euro), transportation (39.22 Euro because there was no longer transportation from the airport to my hotel by the time we arrived) and late check in charges at the hotel (35.00 Euro). I understand that a delay has no benefit for anyone, but when I sent an email with the request for compensation for the extra cost the delay caused me they didn't even reply to me.\r\n\r\nI sent 3 emails, a complaint and a request for compensation but they don't seem to care about the customer.\r\n\r\nIt was the first and last time with Easy so far. I have never had this experience before with Ryanair and it is also cheaper so I learned my lesson to change airlines.\r\n\r\nIt's sad to see how customers lose interest and are not taken seriously. You try to contact them but they don't answer you."