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Easyjet Reviews
1.9
Rating
407
Reviews
21
%
of reviewers recommend
Easyjet
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1.9
Based on 407 reviews
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"They charge 130 euros for 2 small luggages below 10kg! \r\n\r\nWhich is absurd and too much!!! The guy also did not allow us to purchase online mind you we are more than 2hrs early for our flight, and also to add the flight got delayed for 1 hour, no complimentary water for the delay \ud83e\udd23\ud83d\ude05"
Anonymous
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Lilian
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Lilian
"I have had a very bad experience with Easy so far. The cleanliness of the plane was very bad (see attachments). There were chips, papers and crumbs on the floor and on the chair. Both flights I booked were delayed. Because of the delay I had to pay extra costs such as drinks (5.50 Euro), food (16.00 Euro), transportation (39.22 Euro because there was no longer transportation from the airport to my hotel by the time we arrived) and late check in charges at the hotel (35.00 Euro). I understand that a delay has no benefit for anyone, but when I sent an email with the request for compensation for the extra cost the delay caused me they didn't even reply to me.\r\n\r\nI sent 3 emails, a complaint and a request for compensation but they don't seem to care about the customer.\r\n\r\nIt was the first and last time with Easy so far. I have never had this experience before with Ryanair and it is also cheaper so I learned my lesson to change airlines.\r\n\r\nIt's sad to see how customers lose interest and are not taken seriously. You try to contact them but they don't answer you."
NW
"I have had a very bad experience with Easy so far. The cleanliness of the plane was very bad (see attachments). There were chips, papers and crumbs on the floor and on the chair. Both flights I booked were delayed. Because of the delay I had to pay extra costs such as drinks (5.50 Euro), food (16.00 Euro), transportation (39.22 Euro because there was no longer transportation from the airport to my hotel by the time we arrived) and late check in charges at the hotel (35.00 Euro). I understand that a delay has no benefit for anyone, but when I sent an email with the request for compensation for the extra cost the delay caused me they didn't even reply to me.\r\n\r\nI sent 3 emails, a complaint and a request for compensation but they don't seem to care about the customer.\r\n\r\nIt was the first and last time with Easy so far. I have never had this experience before with Ryanair and it is also cheaper so I learned my lesson to change airlines.\r\n\r\nIt's sad to see how customers lose interest and are not taken seriously. You try to contact them but they don't answer you."
NW
"I have had a very bad experience with Easy so far. The cleanliness of the plane was very bad (see attachments). There were chips, papers and crumbs on the floor and on the chair. Both flights I booked were delayed. Because of the delay I had to pay extra costs such as drinks (5.50 Euro), food (16.00 Euro), transportation (39.22 Euro because there was no longer transportation from the airport to my hotel by the time we arrived) and late check in charges at the hotel (35.00 Euro). I understand that a delay has no benefit for anyone, but when I sent an email with the request for compensation for the extra cost the delay caused me they didn't even reply to me.\r\n\r\nI sent 3 emails, a complaint and a request for compensation but they don't seem to care about the customer.\r\n\r\nIt was the first and last time with Easy so far. I have never had this experience before with Ryanair and it is also cheaper so I learned my lesson to change airlines.\r\n\r\nIt's sad to see how customers lose interest and are not taken seriously. You try to contact them but they don't answer you."
NW
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//
01/01/2019
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Dan Bryant
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“
Impressive train-wreck customer service from easyJet
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Posted 13 years ago
Josh R
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“
Disappointed in easyjet behaviour as I’d always considered them to be above the rest
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Posted 13 years ago
Kavita Baliga
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“
easyjet = the WORST customer service I have ever experienced
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Posted 13 years ago
Kaiser Of Crisps
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“
Hats off to you for striving to keep your Most Appalling Customer Service Of All Time reputation!
”
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Posted 13 years ago
Samantha Simic
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“
What a customer service fail easyJet
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Posted 13 years ago
Stacey Wiliamson
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“
I've never experienced such rude and appalling customer service and a 16 hour flight delay doesn't warrant compensation? Ridiculous
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Posted 13 years ago
Roj Penny
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“
thanks easyjet customer service , got voucher for £32 of next flights , thankyou .
”
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Posted 13 years ago
Circus-Of-Misfortune
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“
no announcement, no info, just sat on a floor waiting to know what's going on. Your customer service is crap
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Posted 13 years ago
Katya Kotlyar
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“
easyJet that's a pretty perverted vision of customer service
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Posted 13 years ago
Greg Barraclough
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“
your customer service is embarrassing! 10 weeks, 12 emails, 2 phone calls and still not had additional travel costs refunded! joke, what a dissappointment
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Posted 13 years ago
Natalie Monetta
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“
Do NOT fly easyJet if you expect excellent customer service. They're the worst.
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Posted 13 years ago
Natalie Monetta
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“
And staff was extremely rude. Will never fly easyJet again. Will pay more for better customer service - I advise it to all.
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Posted 13 years ago
Fernando Campo
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“
So after 3months fighting with Easyjet, they finally paid EVERYTHING. Certainly not thanks to customer service
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Posted 13 years ago
Paul Chambers
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“
Worst customer service around. Been waiting months for a refund, 4 phone calls later and still no further forward.
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Posted 13 years ago
Damien O
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“
Appalling customer service from easyJet I will never use them again having flown circa 10 times in a few years
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Posted 13 years ago
Kiran Mudhar
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“
possibly the worst airline ever.. No sense of customer service, but I guess you get what you pay for!
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Posted 13 years ago
Sam Houston
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“
congratulations on having the worst customer service I have ever experienced.
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Posted 13 years ago
Rich Brown
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“
over 2 hour delay as easyjet look to fix a broken plane. No updates and no customer service rep to ask. Poor experience so far.
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Posted 13 years ago
Peter Matthews
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“
Sat on an easyjet flight with very good customer service on Monday, I did verily predict this would happen:
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Posted 13 years ago
Rich Haddock
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“
blind passenger & his guide dog on flight back from Glasgow today, cabin manager Nathan was brilliant , great customer service
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Posted 13 years ago
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Easyjet
is rated
1.9
based on
407
reviews
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