Easylife Group Reviews

Name: Easylife Group
Rating: 1.12

1.1 Rating 513 Reviews

2 %

of reviewers recommend Easylife Group

Company Reviews

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Metrics

1.1

Based on 513 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03030310777

Email:

Help@easylifegroup.com

Location:

Easylife Group Ltd Registered Office 11-13 Kings Terrace, London NW1 0JP, Registered in England. Company registration no. 05221840 VAT no. 760918415.

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Easylife Group 1 star review on 9th October 2021

Alison Jarvis

Easylife Group 1 star review on 7th April 2021

Paul Leeming

Easylife Group 1 star review on 9th June 2020

John Beckett

Anonymous

Anonymous // 01/01/2019

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“Refund for promotion still not paid following £24.99 being taken from account on the 23rd December. This is the second time Easylife have debited our account, first time for £77. Don’t touch this company they are fraudsters.”

Helpful Report

Posted 1 year ago

“Please don’t order from this company for once they have your card details they just keep taking Money from your acc on a regular basis 69.90 twice from mine this last year and when you phone up to enquire no help it’s like talking to the wall ,and nowhere on the website where you can cancel your acc”

Helpful Report

Posted 1 year ago

“When my daughter gave me my Christmas present, imagine the joyful anticipation, as I took off the wrapper, turning to joyless disappointment to find the `Jewelled solar LED Light-Up windmill' was dis-functional. The fourth extension rod, that is the swivel device, had a female fitting when it should have been a male fitting. As we all know two females cannot be joined together. So I was left with a piece of junk metal! I was too embarrassed to tell my daughter she had given me a scrap metal present. However when she asked where it was, I had to confess. So you need to send me a windmill that works or a swivel rod with a male fitting or refund my daughter. The Account number is 8722996, the order date is12 Nov 2022, the order number is OR14545898.”

Helpful Report

Posted 1 year ago

“Easy life has been taking £18:50 from my elderly mother account every month for over a year and she has no recollection of joining anything. Criminal!”

Helpful Report

Posted 1 year ago

“Dreadful. Charging me £18.50 each month for nothing , saying I said yes to a magazine, conned me I am in my 70s , I called the they said they would stop this, they have not going to see solicitors, Evil,”

Helpful Report

Posted 1 year ago

“You are scammers. Preying on elderly. Wonder what Bob Mortimer will think of you using his image to cheat customers . Am contacting his agents.”

Helpful Report

Posted 1 year ago

“WARNING Avoid this Company Same thing happened to my elderly parents.Made a small purchase and then we have just noticed that they have made regular withdrawals from their bank account.Seems they prey on the old and vulnerable.Once they have your Bank details they help themselves.”

Helpful Report

Posted 1 year ago

“Were taking £18.50 from my mother's card 4-weekly to start with then took 2 payments on consecutive weeks. I emailed 3 times to cancel and rang in the end. No joy so I have cancelled her debit card.”

Helpful Report

Posted 1 year ago

“Beware - once they have your card or account details they will help themselves! Mum phoned Easylife at the end of last year to buy some socks which she paid for by credit card. Then discovered this year that various other monies had been charged by them to her credit card over a number of months. She eventually got the money back but surely this is fraudulent! Hundreds of similar accounts on this and other review sites. And in many online press articles. How are they able to trade? They have this month - October 2022 - been fined for their data profiling activities and for calling people registered with the Telephone Preference Service. Now they need to also be held to account for taking money without proper consent. Stealing.”

Helpful Report

Posted 1 year ago

“Avoid this awful company. Trying to cancel a reward scheme for a deceased person is a joke.Also getting a refund for a returned item is also a joke. Never been treated like this before would not recemmend”

Helpful Report

Posted 1 year ago

“Don't deal with this company that preys on the elderly.some of their products might help. I am 76 but fir and with it .after buying a mop which I struggled to assemble .they phoned me asking if I wanted to join various clubs they run. About health puzzles etc. It sounded like a scam but said you could have 28 days after receipt to cancel so thought I'd look and see.i only received one of the 3 membership packages they offered..the medical. I looked at it decided not to do it and sent the form back cancelling it. Two weeks later..not evenafter 28 days cooling off period I see that £200 in two separate amounts was taken from my bank account for these memberships that I haven't taken out. I'm fighting for my money back.ill have nothing to do with this company. I realise this phone call is meant to confuse some elderly who might even forget it later .it's a way of scamming vulnerable people”

Helpful Report

Posted 1 year ago

“Absolutely disgusting company that should not be allowed to trade.”

Helpful Report

Posted 1 year ago

“Wanted spare parts for an expensive hearing so it could be used and maintained in long term No response from manufacturer and no help from Easylife”

Helpful Report

Posted 1 year ago

“Had a bad experience. Ordered an item and then received a phone call and I was persuaded to subscribe to Book Club. Received free offer of books but decided to contact Easylife to cancel subscription which they promised to do. They then sent more books and kept taking money from my bank. After many phone calls, emails and letters finally got my money back. However, they keep sending me unwanted and unsolicited mail despite my asking them to stop and take my address off their database. Do not deal with this company they are rip off merchants and break every single promise. They will take your money but fight you tooth and nail before you receive any refund. Many people probably give up before receiving refund. A shameful and unethical way to do business.”

Helpful Report

Posted 1 year ago

“Easylife pass your details to a company that very forcefully tryù to make you subscribe to a benefit company on the basis of receiving a £50 asda voucher. I've been receiving phonecalls over a 2 year period and fed up of it now.”

Helpful Report

Posted 1 year ago

“I telephoned easylife on two occasions today and was unable to communicate with them. Unfortunately they do not speak English so I was unable to place my order. But on reading the negative reviews I am thankful that they were unable to communicate and so I will definitively not be dealing with this company.”

Helpful Report

Posted 1 year ago

“I will not be using Easy Life ever again over charged me ,then one month later took £18.50 not authorised payment for a club subscription I did not agree to.”

Helpful Report

Posted 1 year ago

“Crooks thief’s and vagabonds that’s how you describe this sham of a company Hoodwinked a ninety year old to disclose bank details and then helped themselves to her pension called them several times but used every excuse to avoid a resolution shame on you all that work here don’t disclose or buy any product from this company Terry T”

Helpful Report

Posted 1 year ago

“bought some sandals which not fit me(( i have to buy postage for to get refund. NEVER AGAIN”

Helpful Report

Posted 1 year ago

“Purchased item for an elderly person, she then received a phone call, I ended up with monthly subscriptions taken from my credit card and they only spoke to the elderly person and not to me who paid for the item, this is a terrible and Greg Caplan has some explaining to do, as Easylife claim this is a third party activity, but who is sending them my credit card details”

Helpful Report

Posted 1 year ago

Easylife Group is rated 1.1 based on 513 reviews