“DON'T DELIVER AFTER 7pm ????? This is my very first experience with the Eat Street service. These guys need to do better. No. I won't be ordering through Eat Street again. I asked them to cancel my account. It has been an hour, they said now won't be ready for another 20 minutes, I have to pick it up, we won't eat till 8:45 and the only reason I found out about there was even a problem is because I randomly called to check on the order. Super inconvenient.
I am not sure who the problem is with. The store actually said it was Eat Street who don't work past 7 (again, not mentioned on their website OR the restaurant!!!) sooooo.... passing the buck both ways is also ANNOYING. Customers should be notified BEFORE payment. Now I am paying $60 for BURRITOS!!! I know you said that my order was cancelled and I would get my money back in 2 days - oh but then its the weekend soooooo it will really be like, 5 days. Again ANNOYING.
Anyway. I guess I will believe it when I see it that my money is coming back. ”
“I have had two bad orders from this company. The first is when they didnt delivery my food, I called the restaurant they said I am so sorry would you like to pick it up... well after waiting an hour and getting a delivery confirmation email sent to me. I decided to do just that. As it happen I showed up right behind the delivery driver walking in to pick it up ?!?!?!?! I was confused and angry but it is just one instance. So give it another go. The second time I just use eat-street to order online from a local Japanese restaurant that doesn't have their own online system. I walk in there having paid online for my expensive sushi, only to be told by the nice gal behind the counter that had I called in the order it would have been about $30.00 less. So... I paid someone at eat-street $30.00 to order my food, and then I spent time and money to drive myself to get it!!!”
“Placed an order through there app. Waited over 2 hours for delivery when I contacted them to see what was going on they said the restaurant said they couldn’t deliver to my area anymore. This is the 3rd time this has happened and I’m officially done with their garbage service”
