“Complete scam, highly recommend avoiding this vendor. The order and prices on EatStreet differed significantly and they have order management challenges as well. I paid them almost $40 more — received incorrect item sizes and different prices on the restaurant’s receipt and delivery. I’ll call and order directly next time.”
“I agree they are a scam. I placed an order through them and my food never arrived. Do not use them! They do not have drivers!
Did a chat online with them after an hour to get status of my order and the person said the restaurant has to deliver.
They are not UBER EATS who have drivers, they take your order for delivery without drivers and charge you for delivery, True scam!”
“I work at a hospital with a designated drop off spot for orders. Eatstreets will say my order is being made and then the drivers won’t text me when they drop it off so I have to go to their chat option just to find out it’s delivered. It still hasn’t been picked up from what I can see. They have been unhelpful and impolite to me about this issue that has been happening multiple times now.”
“Tried EatStreet after not recieving food with door dash and uber eats. Should not have been surprised. Again, ordered food just to have it never show up. Will never be using these delivery apps again. For the fees and prices you pay for these services, you should at least have food arrive late.”
“if ZERO was an option, that's what they'd get! It's an absolute scam. The customer service was incompetent and could barely speak English or have the mental capacity to solve any problems. It was an absolute waste of time. They activate our menu and ordering system without our consent. SHADDY BUSINESS.”
“I have placed two orders through Eatstreet in the last week. Did not receive either of them. The tickets were open and said preparing food for two hours. When I called the restaurant, I'm informed the food was picked up. When I reach out to eatstreet the chat does not work, I do not get a quick response via email, and when I call I'm informed that the policy is there is nothing they can do. I put specific directions in with my order to get to my house in a new development. I have ordered through Eeatsreet a dozen times since I moved to this property and have always received my food until the last two times. There has to be some kind of contact between the driver and consumer, like Uber eats has. Or hire drivers that can read directions that are put with the order. Drives that update the tracking the food is on its way, and close out the ticket as delivered when they drop off the food. Not two hours later while the consumer is wondering where their food is. Very disappointed and sad that I am out $100.00 in ordered food.”
“I have been a loyal EatStreet customer since moving to Madison, WI over 7 years ago. Today, I received the worst customer service of any organization I have interacted with in a long time. My order was over 75 minutes late with no explanation. It took two chats and a phone call to get any help. When my food finally did arrive, it was inedible. (Presumably because it had been sitting under a heat lamp for an hour.) I was offered a $3 coupon for a $20 order. I was told I would be contacted by an account rep imminently about a refund which has yet to happen. Additionally, representative Kerl A. ended our chat before answering any of my questions. This experience has been hugely disappointing and has me seriously rethinking whether or not I will use this app in the future. ”
“Terrible company. My order was super late and I told them and they informed me that it was not in fact late…. Not helpful at all, will never use again”
“So, I get home after a 12 hour shift on my Birthday and decide I want some Thai food for dinner. I find Thai Cuisine online and set for a delivery. I place my order and EatStreet shows me the tracking of it. I took about and hour for the driver to leave with my food at 5:02.
Now I live less than 2 miles from the restaurant so I figure 10 minutes at most. I give it 30 minutes and nothing. EatStreet support says to call the restaurant, so I do and a gentleman answer the phone. First he says he doesn't see my order, then he comes back and says he'll make it right now. I tried to explain that the driver left at 5:02 with already and I'd like my food. After all, my CC had been charged the $39.64 already. So he says he'll make it and have it delivered and will charge me again.
I work for a company that has been in business since 1916, and our success is because of our Customer Service. This Gentlemen lacks any of that.
EatStreet is allowed to operate out of this restaurant, so the bottom line is that I am Thai Cuisines customer, not EatStreet because EatStreet gives the money to the restaurant for my meal just as a Server would.
I will definitely not recommend this place to any of my numerous friends or business colleagues. For fear they'd try to double charge us and the cooks would be out there stripping our Harleys.
I contact EatStreet and they state that Thai Cuisine is responable for the refund and it clearly shows that on my CC statement. Yet they refuse to refund me for the no delivery despite Eat Street tracking shows that it was picked up at 5:02pm and never deliver and the gentlemen at Thai Cuisine said he'd make it for me but would charge me again.
Never got a refund from either businesses, nor did I get my food”
“First the restaurant, food and staff were excellent. That being said, EATSTREET is a scam!!! I looked up the restaurant on google maps. When the menu came up to order for pick-up, eatstreet came up as a default. I ordered for pick-up and they added almost 30% per menu item...for what? I didn't realize until I saw the actual menu prices when I went to the restaurant to get the order. Call the restaurant if you want to order.”
“Never received my order told me that I'm out of route and the business hours. I live less than a mile from the location not only that but this is a breakfast place they were clearly open and even on eat street app it showed my order was ready for pickup. Filing a complaint with BBB and disputing charge on credit card.”
“I accidentally ordered from the wrong place, and they REFUSED to give me my money back!! They are LIARS AND CROOKS!! I will be making a lawsuit against this company first thing tomorrow morning!!!! I never got any food, or my money back!!!! Please do NOT do business with these people cause they will rob you JUST LIKE they did to me 45min ago!!!!!”
“Eatstreet should be called Elm street that's how bad this company is. It's like ordering from a Ghost because you pay your money and you never get your food or refund this is the worst place you can ever order from this company I would never order from I don't care if it was the last place on Earth that was delivering . Email to cancel Email for refund that already let you know this company is in the delivery business for the wrong reason . When you order food from this company you should be able to get your food or get a refund quickly or a credit Eat street means the delivery driver is eating your food on the street you order from they didn't even deserve the star I gave them . This person who own this company didn't have serving his customer in time or just refund all this company had in mind is we goingvto make it hard for them to get their money back in case things go wrong or they need to cancel .Eatstreet is the worst street you can ever order from and my money and my kids money and their kids money and their kids kids money or future generation money will never touch the pockets of this terrible company again . This company deserve a F and I'm on my way to BBB then I'm filing a lawsuit.”
“I accidentally order from the wrong location. I tried to contact customer service. I never got a reply and I never got a refund. I will never use them again.”
“Horrible service!! Waited 2 hours for our order, which never arrived. Eat Street cancelled my order saying the restaurant was closed. Total lie. Hours of operation were 11-9.”
“Good took longer than indicated. Marked as delivered when it was not. Got in touch with “customer service”, then disconnected, to having to call back. In the 15 minute interim, someone delivered a cold pizza, at least 12 minutes after alerting me it was there. Multiple checks, an escaped dog, to be told I get a $4 credit towards a future order. $4 off an inedible $20 meal. The explanation? “Driver accidentally marked delivered.” Oops, my bad. Utterly dissatisfying. Never again.”
