“Used this service for the first time. Due to serious knee injury I requested that the delivery person enter the home and bring the food up the stairs (one flight) to my apartment. He left the food outside in freezing temperatures. Food was late and cold....and regrettably I put a 20% tip on the order when I placed it. I won't be using this service again.
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“Complete scan do not order. They lied and said I gave them the wrong address then the customer service agent asked for my ID and my social security number!”
“The worst service ever. I place online order to pick up, then I picked up the order from the restaurant that the eatstreet charging me for over 10$ extra than the price that the restaurant gets. It’s literally stealing our money without any notice that the prices r higher than real ones.”
“Never got my food. Charged my account. Never got a refund or credit. Restaurant never received my order. Customer service gave me no solution. No credit. No refund. No anything. Then kicked me out of the conversation.”
“Complete scam, highly recommend avoiding this vendor. The order and prices on EatStreet differed significantly and they have order management challenges as well. I paid them almost $40 more — received incorrect item sizes and different prices on the restaurant’s receipt and delivery. I’ll call and order directly next time.”
“I agree they are a scam. I placed an order through them and my food never arrived. Do not use them! They do not have drivers!
Did a chat online with them after an hour to get status of my order and the person said the restaurant has to deliver.
They are not UBER EATS who have drivers, they take your order for delivery without drivers and charge you for delivery, True scam!”
“I work at a hospital with a designated drop off spot for orders. Eatstreets will say my order is being made and then the drivers won’t text me when they drop it off so I have to go to their chat option just to find out it’s delivered. It still hasn’t been picked up from what I can see. They have been unhelpful and impolite to me about this issue that has been happening multiple times now.”
“Tried EatStreet after not recieving food with door dash and uber eats. Should not have been surprised. Again, ordered food just to have it never show up. Will never be using these delivery apps again. For the fees and prices you pay for these services, you should at least have food arrive late.”
“if ZERO was an option, that's what they'd get! It's an absolute scam. The customer service was incompetent and could barely speak English or have the mental capacity to solve any problems. It was an absolute waste of time. They activate our menu and ordering system without our consent. SHADDY BUSINESS.”
“I have placed two orders through Eatstreet in the last week. Did not receive either of them. The tickets were open and said preparing food for two hours. When I called the restaurant, I'm informed the food was picked up. When I reach out to eatstreet the chat does not work, I do not get a quick response via email, and when I call I'm informed that the policy is there is nothing they can do. I put specific directions in with my order to get to my house in a new development. I have ordered through Eeatsreet a dozen times since I moved to this property and have always received my food until the last two times. There has to be some kind of contact between the driver and consumer, like Uber eats has. Or hire drivers that can read directions that are put with the order. Drives that update the tracking the food is on its way, and close out the ticket as delivered when they drop off the food. Not two hours later while the consumer is wondering where their food is. Very disappointed and sad that I am out $100.00 in ordered food.”
“I have been a loyal EatStreet customer since moving to Madison, WI over 7 years ago. Today, I received the worst customer service of any organization I have interacted with in a long time. My order was over 75 minutes late with no explanation. It took two chats and a phone call to get any help. When my food finally did arrive, it was inedible. (Presumably because it had been sitting under a heat lamp for an hour.) I was offered a $3 coupon for a $20 order. I was told I would be contacted by an account rep imminently about a refund which has yet to happen. Additionally, representative Kerl A. ended our chat before answering any of my questions. This experience has been hugely disappointing and has me seriously rethinking whether or not I will use this app in the future. ”
“Terrible company. My order was super late and I told them and they informed me that it was not in fact late…. Not helpful at all, will never use again”
