“Not getting my rewards or customer service
I've used EatStreet extensively over the last two years. The drivers have been pretty consistent with good delivery. However, EatStreet itself is dropping the ball on applying my account rewards and on customer service. I've been trying to obtain my rewards for over a week (at least three behind as of today). Live chat cut me off (I wasn't rude, I just didn't type fast enough) and no response to my emails. I'll have to look for a new delivery service.”
“Unfortunate I can’t leave zero stars. My order came with the wrong toppings and missing toppings, I asked for a refund and they refunded me 58 cents for the toppings and said the order was in otherwise great condition.”
“Placed an order with a restaurant that was open and 50min delivery, 30 minutes after I ordered eatstreet canceled my order! I will not be using them again!”
“Stay away from this food delivery service. Order was picked up and it took almost 40 minutes to get to my place. 40 minutes to go 5 blocks. Customer service is a joke with this business. It sucks. Stay away!!!”
“Driver had my food in their car for almost 30 mins while they picked up a other customers order so it was cold by the time I recieved it. It should be made known to the customer if the food will not be coming straight from the restaurant to their home.”
“Wow. I feel like I was robbed. My bill was $66 if I had placed it on the restaurants website, but for convenience I placed it on eatstreet.com and was charged $110. Then they did not bring everything I ordered. I feel scammed!!”
“Food never shows up on time, the customer services reps don’t do anything to help you, food is always cold. I’ve had so many issues with them lately! Do not recommend, use another food delivery app!!”
“If I could give a negative star value I would. We have had mixed up orders but never this horrible. They didn’t bring 3 of the four meals I was charged for. They have no way to call them to get it corrected ASAP so you are stuck waiting on emails. DO NOT USE EarStreet unless you like not eating and paying a ridiculous amount for what ever may show up!”
“There needs to be an option for zero stars for Eat Street. They are the worst delivery service in Lawrence, KS. I've tried them multiple times now and it's never been a positive encounter. Each time they always have problems: the order was wrong, the food was cold, some of the order is missing, the food was spilled all over the inside of the bag, the food was left outside in the cold and they failed to let us know it was here. This time they delivered to the wrong house entirely and just said sorry, we can't reorder for you. If you check leave outside and ring doorbell, they don't bother to confirm they got the right house or make sure someone answers and picks up the food. They just drop and run and too bad so sad if it's the wrong house. Here we are two hours after the food was supposed to be here (the wait time to call Eat street and ask for help is loooonngg too) and and they can only refund the bill. They tell you to start all over and reorder from their app again. They can't do that part for you either. But don't worry folks, they offered me a $5 off coupon so that makes it better right? Never again Eat Street, keep your measley coupon, you've left me hangry for the last time you animals!!”
“Website had a delivery charge (used to it so fine, despite it being BS), + $. These fools want a delivery charge plus an extra no reason charge. Are you crazy? Then, I checked the restaurant menu to the menu EatStreet gives you to pick out your food. They tack on $2 at least to every single menu item. Finally, I don't know if they messed up the site somehow, but according to them, a fountain drink would be over $10 and the dessert would also be over $10. Regular menu says $3 and $7. I can only assume this last part is a site error. However, ignoring that final complaint, this company clearly tries to rob you. They tack on $2-3 for everything for absolutely no reason but greed. DO NOT USE THEM.”
“First and last time ordering with EatStreet. This was a pick up order, so just placed our order through their site for which they charged 25% fee for just using their order site. Unbelievable!”
“My food arrived 40 minutes after the 60-minute window. The cold food was warm and the hot food was cold. Some of the items were mayonnaise based and had to be thrown away to avoid potential food poisoning. The restaurant says it's Eat Street's problem, Eat Street says it's the restaurant's problem - meanwhile I'm out $40, didn't get lunch, and can't get anyone to help me.
I don't recommend ordering from Eat Street or Healthy Xpress, unless you enjoy throwing your money away and being given the runaround by customer service.”
“Tonight I ordered at 8:50 pm from Qdoba. A few minutes after 10pm I was delivered Buffalo Wild Wings. Due to regulation I had to keep my food. This is very unfortunate for me as I am a vegetarian. Customer support was great and cancelled my order and refunded me right away. Disappointed though in how long it took to get my food and the fact that I received the wrong order.”
