“They stole our money and won't refund it. Our food was never delivered. Eat street says we need to contact the restaurant that we ordered from for a refund, the restaurant says eat street ows us. All i know is we payed almost $50 and never got our food and now were getting the run-around.”
“This is a farce! First time using, took my 30.00 and Then informs me restaurant not answering. ARE YOU REALLY SERIOUS!!! DO NOT USE THIS SERVICE. IT IS A HOAX.”
“Our order was marked as delivered.. but our food never showed up. Additionally, the only way to contact someone with eat street is to email customer service, what a joke. Why can I not message or call my delivery driver like every other food delivery service?”
“It took 40 minutes for the driver to get to my house with my food.! I also drive for a different food service and I know for a fact it should take 15-17 minutes to get to my house from that restaurant. When I was tracking my food it was picked up and delivered to my address all at the same time. Weird right...how would I know that? Well...when I still had not had my delivery 30 minutes after the fact I called the restaurant. Not only were they able to tell me the drivers name but they told me what time she had picked it up. She picked it up at the same time I got the notice that it was delivered. 40 minutes in-between. When she finally got to my house I threw my food out. Why would I eat it she took 25 minutes to long to get it to me and god knows what she may have done to it. Do use this service!”
“I wish I could do negative because EatStreet is ridiculous! They don't care about their customers or service, they're a joke. I'm so upset by them and the restaurant, Never again!”
“If there was 0 stars I would give that. 20% service fee on your food order + a delivery fee never use this service. Lived in Madison my whole life, the also screw over the food venders negotiating lower prices to increase their profit margins. It’s killed local delivery”
“They have high service charges and the time food is ready is horribly inaccurate. They don't let restaurants vary this time in the settings. On top of this, they don't pay the restaurant for weeks. If this is the app listed, call the restaurant instead.”
“After placing my order, no updates so had no way to track it. Turned out it was never going to be delivered and mysteriously they couldn't get a hold of the driver. They "refunded" my meal except they didn't. CS does anything and everything they can to get you off the line ASAP. How this place is still in business is honestly incredible. I would trust a five year old on a tricycle more than eat street.”
“Not getting my rewards or customer service
I've used EatStreet extensively over the last two years. The drivers have been pretty consistent with good delivery. However, EatStreet itself is dropping the ball on applying my account rewards and on customer service. I've been trying to obtain my rewards for over a week (at least three behind as of today). Live chat cut me off (I wasn't rude, I just didn't type fast enough) and no response to my emails. I'll have to look for a new delivery service.”
“Unfortunate I can’t leave zero stars. My order came with the wrong toppings and missing toppings, I asked for a refund and they refunded me 58 cents for the toppings and said the order was in otherwise great condition.”
“Placed an order with a restaurant that was open and 50min delivery, 30 minutes after I ordered eatstreet canceled my order! I will not be using them again!”
“Stay away from this food delivery service. Order was picked up and it took almost 40 minutes to get to my place. 40 minutes to go 5 blocks. Customer service is a joke with this business. It sucks. Stay away!!!”
“Driver had my food in their car for almost 30 mins while they picked up a other customers order so it was cold by the time I recieved it. It should be made known to the customer if the food will not be coming straight from the restaurant to their home.”
“Wow. I feel like I was robbed. My bill was $66 if I had placed it on the restaurants website, but for convenience I placed it on eatstreet.com and was charged $110. Then they did not bring everything I ordered. I feel scammed!!”
“Food never shows up on time, the customer services reps don’t do anything to help you, food is always cold. I’ve had so many issues with them lately! Do not recommend, use another food delivery app!!”
