Ebay Reviews

3.1 Rating 4,016 Reviews

54 %

of reviewers recommend Ebay

Company Reviews

Questions

Metrics

3.1

Based on 4,016 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How is Ebay returns process?

Helpful Report

(2 days ago)

Greater than 94% of reviewers feedback is Ebay returns process could be better.

Helpful Report

(2 days ago)

0.00%

Industry Average

“ My policy is “no returns” all communication was via Ebay and they sided with the bogus claim from the buyer. ”

- grace carelli

“ Ok well then he says he does not except returns. ”

- Darrell E Pool

“ Had 3 items effectively blatantly stolen from me via Ebay (payments reversed after items sent, misuse of returns, false claims on low value items that aren’t worth returning due to postage costs). ”

- Andrew

Ebay Reviews

Returns - Difficult