Ebuyer.com Reviews

Name: Ebuyer.com
Rating: 4.74

4.7 Rating 53,534 Reviews

96 %

of reviewers recommend Ebuyer.com

Company Reviews

Questions

Metrics

4.7

Based on 53,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0371 521 3300

Email:

Scott@ebuyer.com

Location:

Howden, East Yorkshire United Kingdom
DN14 7UW

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Ebuyer.com 1 star review on 9th May 2025

Supreme Assets Recovery AT G Mail .com

Ebuyer.com 1 star review on 14th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price good web experience.”

Helpful Report

Posted 11 years ago

“horriific ordering experinece oo long winded and keeps shuting down hald way through the transaction.”

Helpful Report

Posted 11 years ago

Hi Anne, I apologise that you have experienced problems when trying to place your order with our company. If you would like to contact me further to discuss the issues you have had, please feel free to email me. My email address is lucy@ebuyer.com Please accept my sincerest apologies for the inconvenience caused. Kind Regards, Jaz

Posted 11 years ago

“last order was a mess, still trying to get my order which was over £500 in value, courier says delivered but i have not recieved or signed for it, have written a letter as the online agent kept fobbing me off, be wary of thier courior services”

Helpful Report

Posted 11 years ago

Hi Rich, I am sorry to hear that you are unhappy with the service you have received from the courier and Ebuyer on this occasion. I can see from your order that you were in correspondence with my colleague from our Customer Support Team via enote to advise you had not received the delivery. The last point of contact on the enote was on the 6th March where Sarah advised that after carrying out an investigation, the Yodel driver had returned to the shipping address and spoken to the lady who signed for your delivery who confirmed she had passed it across to you. After this time we had no response from yourself and it was assumed that you had received the goods. Therefore, I am sorry to hear you are still not in possession of them. Please can you contact me with some further details in regards to this situation as I would like to look into the matter and try to get it resolved for you. My email address is lucy@ebuyer.com I look forward to hearing from you. Once again, please accept my sincerest apologies. Kind Regards, Lucy

Posted 11 years ago

“No way to cancel an order or to edit payment details for an existing order”

Helpful Report

Posted 11 years ago

Hi Howard, I am sorry to hear that you have had problems when trying to amend your order. Sometimes when the orders are placed if they have already been processed, we are unable amend them or cancel them and this can also result in the customer not being able to amend or cancel the order through their account. If you wish to discuss this further, please do not hesitate to email me and I can look into the matter for you. My email address is lucy@ebuyer.com Once again, please accept my apologies. Kind Regards, Lucy

Posted 11 years ago

“Website problems Wednesday 19 March through to Friday 21 March which wasted a lot of my time buying several items. Add to basket never worked once despite 20-30 attempts on various items over several hours. Got onto sales who said they were having problems but I should try again in 15 minutes. He could not accept the order over the phone as they could not accept card payments. He suggested clicking on my name and then adding to cart with the product quick reference. This worked but only once per item so I had to key in and pay for each one separately. Advice of first item despatched just came through but can only tell what it is by a small picture. All other details are against a pure black background which makes them totally unreadable. What a shambles!”

Helpful Report

Posted 11 years ago

Hi, Firstly, I would like to apologise that you have been experiencing these problems with our website. I have passed across your comments internally to be reviewed to make sure that if there are still any issues with the website and adding items to the basket, they are sorted out as soon as possible. Please can you email me your order number/ account number and I can look into this further for you and try to offer a resolution for the inconveneicne caused. My email address is lucy@ebuyer.com Once again, please accept my apologies. Kind Regards, Lucy

Posted 11 years ago

“to be honest very poor customer service ... i may never use you again”

Helpful Report

Posted 11 years ago

Hi, I am sorry to hear that you are not happy with the service you have received from Ebuyer on this occasion. From your review unfortunately I cannot see any details from your order or Ebuyer account. Please can you email me with this information as I would like to try and offer you a resolution for the inconvenience caused as a result of this matter. My email address is lucy@ebuyer.com Once again, please accept my sincerest apologies. Kind Regards, Lucy

Posted 11 years ago

“The web site wasn't working. It went round and round without allowing access to the checkout basket. The order line people refused to accept the order, insisting instead on screen shots and my installing different browsers to try and get to the checkout. When I asked if they could just take the order, they refused to do so, and started to shout at me ...”

Helpful Report

Posted 11 years ago

Hi, I am sorry to hear that you are not happy with the service you have received from our customer support team on this occasion. In regards to placing an order with Ebuyer unfortunately we cannot accept orders over the phone and they do need to be placed via our online website, however I apologise that you feel you were shouted at by the advisor and this is not something we deem to be acceptable. Your comments in regards to this service are greatly received and will certainly be passed across to be reviewed further as a training issue with our customer support team. From this review unfortunately I cannot see any details for your Ebuyer account. Please can you email me your account number as I would like to try and offer you a resolution for the inconvenience caused on this occasion in an attempt to restore you faith back in our company. My email address is: lucy@ebuyer.com Once again, please accept my sincerest apologies. Kind Regards, Lucy

Posted 11 years ago

“The cost of speedier (next day etc) deliveries is exorbitant. Working in ecommerce my self i know what prices they would be buying the shipping at,and over £9.00 for next day delivery is not on!!”

Helpful Report

Posted 11 years ago

Hi, I am sorry to hear that you are not happy with the charges for our next day delivery service. In regards to the pricing of our delivery services, this is something we attain from our courier and unfortunately at this moment they cannot be changed. However, your comments about this matter are greatly received and will certainly be passed across to be reviewed further internally for the future. From this review unfortunately I cannot see any details for your Ebuyer account. Please can you email me your account number as I would like to try and offer you a resolution for the inconvenience caused as a result of this matter. My email address is: lucy@ebuyer.com Once again, please accept my sincerest apologies. Kind Regards, Lucy

Posted 11 years ago

“Ebuyer system insisted that I pay for delivery despite having free delivery offered! Said my PayPal address was not known! (used many times without any change) Eventually switched payment to credit card and 15 minutes later completed with free next day delivery. Very annoying service.”

Helpful Report

Posted 11 years ago

“Now I remember why I stopped using ebuyer. I can't place my order because "your credit card has already been used on another account, please use that one". What possible scenario are they trying to defend against with such a requirement? This is really pathetic.”

Helpful Report

Posted 11 years ago

“it seems I”

Helpful Report

Posted 11 years ago

“I have had to order twice as each time, my order has been cancelled. It didn't state a reason why and when ringing up to find out, I didn't get a response and had to ring back the next day. When ordering again after an advisor suggested to do so, it was once again cancelled. After ringing AGAIN, I was told that the products could not be delivered to the shipping address. When I asked why, I got told the information could not be disclosed by the accounts team. What possible information can't be told to stop a product from being delivered?”

Helpful Report

Posted 11 years ago

“Postage is extortionate.”

Helpful Report

Posted 11 years ago

“I ordered 2 iTunes gift cards at £10.00 each. The lightest possible items. I chose super saver delivery but I have penalised because I live in the Western Isles of Scotland. With Royal Mail - especially for such a light item the price is exactly the SAME all over the UK! Why am I charged £5.99 - it is inexcusable.”

Helpful Report

Posted 11 years ago

“This is the last time I will EVER use this website. Every time I try and buy something it cancels my order and asks for a copy of my passport. What A complete waste of my time. Do your self a favour and order from somewhere else.”

Helpful Report

Posted 11 years ago

“This company used to be good, But it is not any more as they sold me a faulty USB HUB that blew up my 4 Core PC and insited that I send it back recorded delivery with the promise of a full refund to include the P&P = They confirmed it was indeed faulty but only gave me a PARTIAL REFUND So I don't recommend them to anyone & I give them the lowest score possible.”

Helpful Report

Posted 11 years ago

“tried to order one of the special offers. At the time of ordering there were 15 in stock, entered password & confirmed payment (already got account) acknowledgement email received, followed by stock unavailable email & need to make a decision about items. 5 mins later received payment processed email for the whole amount. Log back into account says order being processed..... WHICH IS IT??????”

Helpful Report

Posted 11 years ago

“Very good price. Needed to phone because of my sight. Very helpful as always”

Helpful Report

Posted 11 years ago

“Great deals, simple purchasing process and with PayPal checkout no complicated 16 digit numbers to enter! You like it, you buy it click click!”

Helpful Report

Posted 11 years ago

“very cool site with good prices”

Helpful Report

Posted 11 years ago

Ebuyer.com is rated 4.7 based on 53,534 reviews