Ebuyer.com Reviews

Name: Ebuyer.com
Rating: 4.74

4.7 Rating 53,540 Reviews

96 %

of reviewers recommend Ebuyer.com

Company Reviews

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Metrics

4.7

Based on 53,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0371 521 3300

Email:

Scott@ebuyer.com

Location:

Howden, East Yorkshire United Kingdom
DN14 7UW

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Ebuyer.com 1 star review on 29th June 2025

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Ebuyer.com 1 star review on 25th May 2025

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Ebuyer.com 1 star review on 9th May 2025

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Ebuyer.com 1 star review on 14th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I run a computer business and I've been buying from ebuyer since 2004 a couple of years ago they missed out a memory chip and refused to accept it wasn't sent as part of a large order I had to buy a replacement locally it cost me £13 I stoped ordering from them until I'd spent £13,000 with other suppliers. Then I started using them again only if I couldn't find the product elsewhere for the same price. I just bought an acer without an operating system intending to install Windows 7 however, it is only compatible with Windows 8 something not mentioned in the description at the time of ordering. When I tried to return it as it's not suitable for purpose they wanted a 20% restocking fee. So i'll never order from them again and pass this onto trading standards.”

Helpful Report

Posted 11 years ago

Hi Robert, I apologise for the inconvenience that this matter has caused to you. In regards to the restocking fee, this is something that is stated within the business terms and conditions that are agreed to when an account is set up with Ebuyer. All of our policies and terms and conditions are in line with the Sales of Goods Act 1979 (as amended) and have been checked and approved by Trading Standards. I understand the frustration that this matter may have caused to you and once again please accept my apologies for the inconvenience caused. Kind Regards, Lucy

Posted 11 years ago

“the ordering process is the worst i have ever used. You have to make an account, I want to pay with pay pal so I don't waste time. Then is says the order will be slow because its a non paypal address. the address I gave is the one registered with pay pal so whats that about? Very annoying”

Helpful Report

Posted 11 years ago

Hi Gumal, I apologise that you experienced some problems whilst trying to checkout with PayPal when placing your order. When PayPal is used as the payment method, the orders have to run through their security processes before it gets passed across to us at Ebuyer where it will then run through our security processes as well. When the order is being processed by PayPal, we have no control over the security that they run on the orders and cannot override any of the decisions that they make I'm afraid. I am sorry that on this occasion your order was subjected to extra checks due to the address being unverified, however this is something that PayPal advised to us and it would be them who you would need to contact directly in regards to making sure that the address you are using is verified by them. If you wish to discuss this further, please feel free to email me at lucy@ebuyer.com and we can look into this further for you. Once again, please accept my sincerest apologies. Kind Regards, Lucy

Posted 11 years ago

“Your web site is not that clear”

Helpful Report

Posted 11 years ago

Hi Vinod, I am sorry that you feel our website is unclear to use and I would like to try and change this for the future. If you could email me some further details in regards to why you believe our website is not that clear to use and I can pass your comments across to our IT team to be addressed further. My email address is lucy@ebuyer.com Again, please accept my apologies. Kind Regards, Lucy

Posted 11 years ago

“I bought a NAS from them and a month later it stopped working. I emailed them asking for an replacement, twice, and they ignored me.”

Helpful Report

Posted 11 years ago

Hi Robert, Firstly I would like to apologise to you for any annoyance caused as a result of this matter. After looking at your orders I can see that you raised a return for the item in November 2013, however it was cancelled due it being left idle on our systems for over 30 days. I can confirm that once you raised the RMA you were sent an email which included the number for our Technical Support Team and you would have needed to contact them in order for the return to be processed further. As we did not have any contact from you, unfortunately the system automatically cancelled the request and I am sorry for any inconvenience this may have caused. If you are still having problems with the item I can confirm that you would now need to contact the manufacturer directly as it is now out of the first 28 days of purchase. You can contact them on 0845 351 1005 and they will be able to assist you further. I hope this information helps. Once again, please accept my sincerest apologies. Kind Regards, Lucy

Posted 11 years ago

“Ordered one of the special daily deals. Stock was fine, well over 100 left. Excepted payment and told me item purchased and then had screen asking if I would like to pin to facebook and try to win an ipad. So I thought why not, product was at a good price. Did this and came out only to find product had been cancelled.?.......? Phoned up to see what was going on and they don't know why it was cancelled but I would need to check my card I used to see if they had taken payment. I am afraid this seems a bit dodgy to me. Will be interested to know if this has happened to anyone else that applied for one of their daily deals.”

Helpful Report

Posted 11 years ago

Hi Nick, I apologise for the confusion and inconvenience caused as a result of this matter. I can see you from the review that you have spoken with my colleague from the Customer Support Team and I am sorry that she was unable to help you further with this matter. Due to the nature of this situation I would not be able to discuss your account details via this review as a matter of security, however if you could contact me directly via email to lucy@ebuyer.com, I can discuss this further with you. Once again, please accept my sincerest apologies for the inconvenience caused. Kind Regards, Lucy

Posted 11 years ago

“Have just placed an order on Ebuyer, all went well, payment process very smooth almost instant confirmation email of my order but then almost immediately followed by instant email advising of a stock shortage and my order cannot be fulfilled! Normally excellent service from Ebuyer but this is shows their process is not joined up - why not check stock during the checkout phase! The 'out of stock' email also advised I return to the website for 'more options' - I cannot see any options available. I also note that the website product page still says 'in stock' !! All in all a disappointing visit to the Ebuyer website”

Helpful Report

Posted 11 years ago

Hi Colin, Firstly, I would like to offer my apologies for any inconvenience caused as a result of the item becoming unavailable. I have checked the website and I can see that it has now been updated to show the appropriate stock levels, however I am sorry that when placing your order the stock shown did not reflect what we had available. I can see that your order is yet to be cancelled, and if you would like me to do this for you please email me and I can look into this further. My email address is lucy@ebuyer.com. Once again, please accept my sincerest apologies. Kind Regards, Jaz

Posted 11 years ago

“Good price good web experience.”

Helpful Report

Posted 11 years ago

“horriific ordering experinece oo long winded and keeps shuting down hald way through the transaction.”

Helpful Report

Posted 11 years ago

Hi Anne, I apologise that you have experienced problems when trying to place your order with our company. If you would like to contact me further to discuss the issues you have had, please feel free to email me. My email address is lucy@ebuyer.com Please accept my sincerest apologies for the inconvenience caused. Kind Regards, Jaz

Posted 11 years ago

“last order was a mess, still trying to get my order which was over £500 in value, courier says delivered but i have not recieved or signed for it, have written a letter as the online agent kept fobbing me off, be wary of thier courior services”

Helpful Report

Posted 11 years ago

Hi Rich, I am sorry to hear that you are unhappy with the service you have received from the courier and Ebuyer on this occasion. I can see from your order that you were in correspondence with my colleague from our Customer Support Team via enote to advise you had not received the delivery. The last point of contact on the enote was on the 6th March where Sarah advised that after carrying out an investigation, the Yodel driver had returned to the shipping address and spoken to the lady who signed for your delivery who confirmed she had passed it across to you. After this time we had no response from yourself and it was assumed that you had received the goods. Therefore, I am sorry to hear you are still not in possession of them. Please can you contact me with some further details in regards to this situation as I would like to look into the matter and try to get it resolved for you. My email address is lucy@ebuyer.com I look forward to hearing from you. Once again, please accept my sincerest apologies. Kind Regards, Lucy

Posted 11 years ago

“No way to cancel an order or to edit payment details for an existing order”

Helpful Report

Posted 11 years ago

Hi Howard, I am sorry to hear that you have had problems when trying to amend your order. Sometimes when the orders are placed if they have already been processed, we are unable amend them or cancel them and this can also result in the customer not being able to amend or cancel the order through their account. If you wish to discuss this further, please do not hesitate to email me and I can look into the matter for you. My email address is lucy@ebuyer.com Once again, please accept my apologies. Kind Regards, Lucy

Posted 11 years ago

“Website problems Wednesday 19 March through to Friday 21 March which wasted a lot of my time buying several items. Add to basket never worked once despite 20-30 attempts on various items over several hours. Got onto sales who said they were having problems but I should try again in 15 minutes. He could not accept the order over the phone as they could not accept card payments. He suggested clicking on my name and then adding to cart with the product quick reference. This worked but only once per item so I had to key in and pay for each one separately. Advice of first item despatched just came through but can only tell what it is by a small picture. All other details are against a pure black background which makes them totally unreadable. What a shambles!”

Helpful Report

Posted 11 years ago

Hi, Firstly, I would like to apologise that you have been experiencing these problems with our website. I have passed across your comments internally to be reviewed to make sure that if there are still any issues with the website and adding items to the basket, they are sorted out as soon as possible. Please can you email me your order number/ account number and I can look into this further for you and try to offer a resolution for the inconveneicne caused. My email address is lucy@ebuyer.com Once again, please accept my apologies. Kind Regards, Lucy

Posted 11 years ago

“to be honest very poor customer service ... i may never use you again”

Helpful Report

Posted 11 years ago

Hi, I am sorry to hear that you are not happy with the service you have received from Ebuyer on this occasion. From your review unfortunately I cannot see any details from your order or Ebuyer account. Please can you email me with this information as I would like to try and offer you a resolution for the inconvenience caused as a result of this matter. My email address is lucy@ebuyer.com Once again, please accept my sincerest apologies. Kind Regards, Lucy

Posted 11 years ago

“The web site wasn't working. It went round and round without allowing access to the checkout basket. The order line people refused to accept the order, insisting instead on screen shots and my installing different browsers to try and get to the checkout. When I asked if they could just take the order, they refused to do so, and started to shout at me ...”

Helpful Report

Posted 11 years ago

Hi, I am sorry to hear that you are not happy with the service you have received from our customer support team on this occasion. In regards to placing an order with Ebuyer unfortunately we cannot accept orders over the phone and they do need to be placed via our online website, however I apologise that you feel you were shouted at by the advisor and this is not something we deem to be acceptable. Your comments in regards to this service are greatly received and will certainly be passed across to be reviewed further as a training issue with our customer support team. From this review unfortunately I cannot see any details for your Ebuyer account. Please can you email me your account number as I would like to try and offer you a resolution for the inconvenience caused on this occasion in an attempt to restore you faith back in our company. My email address is: lucy@ebuyer.com Once again, please accept my sincerest apologies. Kind Regards, Lucy

Posted 11 years ago

“The cost of speedier (next day etc) deliveries is exorbitant. Working in ecommerce my self i know what prices they would be buying the shipping at,and over £9.00 for next day delivery is not on!!”

Helpful Report

Posted 11 years ago

Hi, I am sorry to hear that you are not happy with the charges for our next day delivery service. In regards to the pricing of our delivery services, this is something we attain from our courier and unfortunately at this moment they cannot be changed. However, your comments about this matter are greatly received and will certainly be passed across to be reviewed further internally for the future. From this review unfortunately I cannot see any details for your Ebuyer account. Please can you email me your account number as I would like to try and offer you a resolution for the inconvenience caused as a result of this matter. My email address is: lucy@ebuyer.com Once again, please accept my sincerest apologies. Kind Regards, Lucy

Posted 11 years ago

“Ebuyer system insisted that I pay for delivery despite having free delivery offered! Said my PayPal address was not known! (used many times without any change) Eventually switched payment to credit card and 15 minutes later completed with free next day delivery. Very annoying service.”

Helpful Report

Posted 11 years ago

“Now I remember why I stopped using ebuyer. I can't place my order because "your credit card has already been used on another account, please use that one". What possible scenario are they trying to defend against with such a requirement? This is really pathetic.”

Helpful Report

Posted 11 years ago

“it seems I”

Helpful Report

Posted 11 years ago

“I have had to order twice as each time, my order has been cancelled. It didn't state a reason why and when ringing up to find out, I didn't get a response and had to ring back the next day. When ordering again after an advisor suggested to do so, it was once again cancelled. After ringing AGAIN, I was told that the products could not be delivered to the shipping address. When I asked why, I got told the information could not be disclosed by the accounts team. What possible information can't be told to stop a product from being delivered?”

Helpful Report

Posted 11 years ago

“Postage is extortionate.”

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Posted 11 years ago

“I ordered 2 iTunes gift cards at £10.00 each. The lightest possible items. I chose super saver delivery but I have penalised because I live in the Western Isles of Scotland. With Royal Mail - especially for such a light item the price is exactly the SAME all over the UK! Why am I charged £5.99 - it is inexcusable.”

Helpful Report

Posted 11 years ago

Ebuyer.com is rated 4.7 based on 53,540 reviews