Ebuyer.com Reviews

Name: Ebuyer.com
Rating: 4.74

4.7 Rating 53,540 Reviews

96 %

of reviewers recommend Ebuyer.com

Company Reviews

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Metrics

4.7

Based on 53,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0371 521 3300

Email:

Scott@ebuyer.com

Location:

Howden, East Yorkshire United Kingdom
DN14 7UW

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Ebuyer.com 1 star review on 29th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Ebuyer.com 1 star review on 25th May 2025

Mary John

Ebuyer.com 1 star review on 9th May 2025

Supreme Assets Recovery AT G Mail .com

Ebuyer.com 1 star review on 14th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Re. e-buyer: I have tried to buy a computer from you and am absolutely appalled that you have cancelled my order. The reasons you gave were: Your order has been cancelled for one of the following reasons: - You've asked us to cancel your order, - An item on your order has been discontinued or is now out of stock. I have not asked you to cancel the order and when I ordered the item a few minutes ago you said that you had over 200 in stock. My wife had a similar experience and you asked for a copy of her passport and a utilities bill as a 'security check' which is rather insulting.”

Helpful Report

Posted 10 years ago

Hi Paul, I'm sorry for the annoyance and frustration that this has caused you and your wife. It sounds like your wife had been subject to a random security check that we have in place here at Ebuyer. As mentioned in the email that has been sent to you, this is to maintain a safe shopping experience for all of our customers. Please can you email me the order number of the recent order that has been cancelled so I can look into this further and help out if required. My email address is scott@ebuyer.com I look forward to hearing from you. Kind Regards, Scott

Posted 10 years ago

“There isn't enough technical info int he description box about the items I was purchasing. this could certainly improve. As i have to go to an external site to obtain the spec i needed and this is frustrating as it makes you question whether or not your buying the right item.”

Helpful Report

Posted 10 years ago

Hi Marco, I'm sorry for the trouble that this has caused you. I will certainly will pass this across to the marketing and product team. Is there a particular product that you have been looking at that I could help with? I can ask the product manager and the tech team for the technical information that you require. Please email me directly at scott@ebuyer.com and I will be more than happy to help. Kind Regards, Scott

Posted 10 years ago

“EBuyer are a good supplier. BUT their choice of courier is poor. I have had nothing but trouble with Yodel, who are c£&p Any seller that gives a buyer a CHOICE of courier or postage options would set a good example of service and quality.. Which is what is currently lacking with ebuyer. I should let Mr Healey know next time see him.. ( just living down the road from him)”

Helpful Report

Posted 11 years ago

Hi Andrew, Thank you for taking to the time to write this review. I am sorry that you are having problems with Yodel. If you can send me the order number directly to me I can then look into any problems and resolve them for you. My email address is scott@ebuyer.com I look forward to hearing from you soon Andrew. Kind Regards, Scott

Posted 11 years ago

“I have tried twice to order a computer from Ebuyer and both times it was rejected even though I paid securely through Paypal. I will now take my business elsewhere.”

Helpful Report

Posted 11 years ago

Hi Sally, Sorry to hear that this has caused you trouble. Please can you email me your order number directly so I take take a look into this. I need to find out why this has happened and to ensure that any underlining issues are fixed. My email address is scott@ebuyer.com I look forward to hearing from you. Kind Regards, Scott

Posted 11 years ago

“Very good prices and with lots of free deliveries on many products. Have always had great service and prompt delivery from them.”

Helpful Report

Posted 11 years ago

“I have had my account with Ebuyer since 2001and used it to purchase computer components for myself, family and friends. I have a lot of confidence in this company to deliver the products I have chosen, as well and accept products which I have return through change of mind or fault. Just browse around the website, compare the prices to high street and you will be astonished with the savings you can make.”

Helpful Report

Posted 11 years ago

“Been dealing with ebuyer for years and had no problems, until my motherboard developed a fault that was not due to me. The warranty offered by Ebuyer apparently has some stipulations and even though they were selling the exact same model of motherboard at the same price i paid they would not refund the full amount or replace the motherboard. I was instead offered 60% of the amount i paid in store credit, i would strongly advise anyone with a fault to RMA and deal with ASUS/Corsair etc. instead as Ebuyer have shown to me that they do not value their long term customers and fail to offer satisfactory service.”

Helpful Report

Posted 11 years ago

Hi Sam, Thank you for taking to the to write this review. Unfortunately, due to the length of time between the original order and the RMA raised, the proportionate refund would still stand. I am sorry that you feel this way with regards to this. If there is anything I can help you with in the future then please do not hesitate to contact me. My email address is lucy@ebuyer.com. Kind Regards, Scott

Posted 11 years ago

“Some ads on the right side had been obscuring the contents of the order. I had to struggle a lot to place the order. Please investigate and stop this unwelcome intrusion by the 3rd party. As to your company I have been fully satisfied with your professionalism and service. All the best!”

Helpful Report

Posted 11 years ago

Hi Hakumat, I am happy to hear that you are happy with our service. I will pass this feedback over to the relevant department to look into. If there is anything else that I can help you with then please do not hesitate to contact me at lucy@ebuyer.com Kind Regards, Lucy

Posted 11 years ago

“I have only just placed my order and can therefor only pass comment on the actual placing of my order. The item description and purchasing details stated that the delivery was free unless you chose next day delivery and I don't recall seeing that the price shown was prior to vat. This is my recollection and I could be wrong if so I apologise.”

Helpful Report

Posted 11 years ago

Hi John, Please can you email me at lucy@ebuyer.com with your order details and a contact number so I can call you to clear up on queries your may have. I look forward to hearing from you. Kind Regards, Lucy

Posted 11 years ago

“Faulty printer excuse after excuse not to refund imagine rewarding staff for the highest returns rejections ...is this how bad its got lets go back to pen and paper Ebuyer.com hang your heads in shame....i notice their share value has dropped too must be having cashflow problems ..”

Helpful Report

Posted 11 years ago

“This is my third attempt at buying an item from ebuyer. I kept getting an email advising that a foreign credit card was being used and was therefore declined. I rang the helpline and the staff were of little or no help.”

Helpful Report

Posted 11 years ago

Hi John, I am sorry that you have had problems and you feel that you have inadequate help. Please can you email me at lucy@ebuyer.com if you still require any assistance and I will be more than happy to help you. Kind Regards, Lucy

Posted 11 years ago

“System took the order, took payment, and then emailed me to say the stock I'd ordered for pre noon next day wasn't available Not happy”

Helpful Report

Posted 11 years ago

Hi Jon, I am sorry to hear that you have experienced problems. Please can you email me your details to lucy@ebuyer.com and I can look into this further for you. I look forward to hearing from you. Kind Regards, Lucy

Posted 11 years ago

“Very good service, Very good prices, Very good products.”

Helpful Report

Posted 11 years ago

“eBuyer are great until something goes wrong. The problem with buying over the internet is that you cannot examine the goods before you buy. So there has to be trust: if the item was not what you expected, or was of poor quality, you should be able to to get it exchanged, refunded or replaced. eBuyer make you jump through hoops of fire, very much like insurance companies years ago - arguing the toss to avoid resolving in the customer's favour. Seems like they just want to take your money, then if you have a problem, they make you feel like a criminal. Try and buy from a company who actually give a $hit.”

Helpful Report

Posted 11 years ago

Hi, I am sorry that you feel this way about Ebuyer. We aim to provide the best customer service to our customers which they expect and deserve. Please can you email me at lucy@ebuyer.com with your order number and details of the problem and I can look into this and resolve any problems you may have. I look forward to hearing from you. Kind Regards, Lucy

Posted 11 years ago

“Having to order the same item a second time as the first one still hasn’t turned up. This is 3 days after ordering and I even chose the “Next Day” delivery option. All customer services say is they are still investigating with yodel but that’s no good when I needed the item. To add insult to the problem when I came to reordered the same item it hand gone up by just over 10%!!!! Thanks for that.”

Helpful Report

Posted 11 years ago

Hi Matthew, Please accept my apologies for this. I understand that this matter has caused you annoyance and inconvenience. I appreciate that us investigating with Yodel is no ideal but I have escalated this with the account manager to find out exactly what has happened. As soon as I have a response in the morning I can take the required steps to getting resolved for you. In the meantime, if you have any further queries, please do not hesitate to contact me at lucy@ebuyer.com Kind Regards, Lucy

Posted 11 years ago

“Received marketing Email offering Free Delivery. Option not available at checkout so rang and was asked to send a copy of their email back to them? Did so and then received an email saying that I now had free shipping tokens on my account? Placed the order which said 'Free Next Day Delivery' but they still charged me £1.51 at checkout. I have used Ebuyer several times in the past but won't be using them again - I don't like being ripped off.”

Helpful Report

Posted 11 years ago

Hi Phillip, I am sorry that you have been having problems with the free shipping tokens on your order. I have just looked at the recent order (21126544) and I can see that we have not charged delivery on this order from our end. If there is anything that I can look into further, please do not hesitate to contact me at lucy@ebuyer.com Kind Regards, Lucy

Posted 11 years ago

“Appalling, I had a "new" item delivered that was opened, an item was missing, i was told to return the item to ebuyer, they say it will take 2-5 working day to check that an item is missing, then another 3 days to deliver again. Never Again. No no no no! Send the missing item out or send another full product the same time you collect the return. Tried ebuyer . . not again.”

Helpful Report

Posted 11 years ago

Hi Terry, I am sorry to hear that you have had problems with this order with regards to missing items. I can see that RMA 1288995 has now been closed and a refund will be issued. I can also see that you have placed a new order since. I would like to offer you a free shipping token on your account as a resolution to this problem. This means that you will be able to place an order and receive free delivery. If you have any further queries then please do not hesitate to contact me at lucy@ebuyer.com Kind Regards, Scott

Posted 11 years ago

“Probably the poorest experience I've had buying online. Ebuyer typifies all that is wrong with internet shopping; a slick skin over an essentially uninterested retailing machine. The customer is merely a mechanism to profit and there is absolutely no interest in any genuine customer care. Despite rejecting my order and then making sure I went through the security check procedure, thereby nulling the reason for buying from them, I have not received the goods as per the original premise, which was to have them the next day. Do they care? No. Of course not, there are thousands more saps just like me to keep the machine rolling. Could they have done anything about it? Of course. First and last order with ebuyer, I feel like a mug. And sadly I had to complete the transaction because my member of staff needed the product urgently. So enjoy your profit on this one ebuyer because you'll never see any more from me.”

Helpful Report

Posted 11 years ago

Hi John, First and foremost, please accept my apologies for the inconvenience and annoyance that this matter has caused you. As mentioned in the email you received with regards to the ID checks, this is a routine security check in order to maintain a secure shopping experience for all our customers. I can understand that this situation has not been ideal and am sincerely sorry for this. I can see that a new order has been placed and when the order invoices I will refund the delivery cost. I hope this resolution to the problems you have experienced restores your faith in Ebuyer. If there is anything else that I can help you with then please do not hesitate to contact me at lucy@ebuyer.com. Kind Regards, Lucy

Posted 11 years ago

“I have used ebuyer many times and have always found their prices to be exceptional and their delivery fast and professional. I will continue to use ebuyer in the future and highly recommend them to others.”

Helpful Report

Posted 11 years ago

“rubbish”

Helpful Report

Posted 11 years ago

Hi Ameen, I'm sorry to hear you have not been happy with our service. If there is something you would like me to look into, please email me at lucy@ebuyer.com and I can hopefully resolve any queries. Apologies once again. Kind Regards, Lucy

Posted 11 years ago

Ebuyer.com is rated 4.7 based on 53,540 reviews