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Ebuyer.com Reviews

4.7 Rating 53,521 Reviews
96 %
of reviewers recommend Ebuyer.com
Company Reviews Questions Metrics
4.7
Based on 53,521 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Read Ebuyer.com Reviews
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Phone:

0371 521 3300

Email:

Scott@ebuyer.com

Location:

Howden, East Yorkshire United Kingdom
DN14 7UW

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
PR
Verified Buyer
“eBuyer are great until something goes wrong. The problem with buying over the internet is that you cannot examine the goods before you buy. So there has to be trust: if the item was not what you expected, or was of poor quality, you should be able to to get it exchanged, refunded or replaced. eBuyer make you jump through hoops of fire, very much like insurance companies years ago - arguing the toss to avoid resolving in the customer's favour. Seems like they just want to take your money, then if you have a problem, they make you feel like a criminal. Try and buy from a company who actually give a $hit.”
Helpful Report
Posted 9 years ago
Hi, I am sorry that you feel this way about Ebuyer. We aim to provide the best customer service to our customers which they expect and deserve. Please can you email me at lucy@ebuyer.com with your order number and details of the problem and I can look into this and resolve any problems you may have. I look forward to hearing from you. Kind Regards, Lucy
Posted 9 years ago
Matthew
Verified Buyer
“Having to order the same item a second time as the first one still hasn’t turned up. This is 3 days after ordering and I even chose the “Next Day” delivery option. All customer services say is they are still investigating with yodel but that’s no good when I needed the item. To add insult to the problem when I came to reordered the same item it hand gone up by just over 10%!!!! Thanks for that.”
Helpful Report
Posted 9 years ago
Hi Matthew, Please accept my apologies for this. I understand that this matter has caused you annoyance and inconvenience. I appreciate that us investigating with Yodel is no ideal but I have escalated this with the account manager to find out exactly what has happened. As soon as I have a response in the morning I can take the required steps to getting resolved for you. In the meantime, if you have any further queries, please do not hesitate to contact me at lucy@ebuyer.com Kind Regards, Lucy
Posted 9 years ago
Philip
Verified Buyer
“Received marketing Email offering Free Delivery. Option not available at checkout so rang and was asked to send a copy of their email back to them? Did so and then received an email saying that I now had free shipping tokens on my account? Placed the order which said 'Free Next Day Delivery' but they still charged me £1.51 at checkout. I have used Ebuyer several times in the past but won't be using them again - I don't like being ripped off.”
Helpful Report
Posted 9 years ago
Hi Phillip, I am sorry that you have been having problems with the free shipping tokens on your order. I have just looked at the recent order (21126544) and I can see that we have not charged delivery on this order from our end. If there is anything that I can look into further, please do not hesitate to contact me at lucy@ebuyer.com Kind Regards, Lucy
Posted 9 years ago
Terry
Verified Buyer
“Appalling, I had a "new" item delivered that was opened, an item was missing, i was told to return the item to ebuyer, they say it will take 2-5 working day to check that an item is missing, then another 3 days to deliver again. Never Again. No no no no! Send the missing item out or send another full product the same time you collect the return. Tried ebuyer . . not again.”
Helpful Report
Posted 9 years ago
Hi Terry, I am sorry to hear that you have had problems with this order with regards to missing items. I can see that RMA 1288995 has now been closed and a refund will be issued. I can also see that you have placed a new order since. I would like to offer you a free shipping token on your account as a resolution to this problem. This means that you will be able to place an order and receive free delivery. If you have any further queries then please do not hesitate to contact me at lucy@ebuyer.com Kind Regards, Scott
Posted 9 years ago
John
Verified Buyer
“Probably the poorest experience I've had buying online. Ebuyer typifies all that is wrong with internet shopping; a slick skin over an essentially uninterested retailing machine. The customer is merely a mechanism to profit and there is absolutely no interest in any genuine customer care. Despite rejecting my order and then making sure I went through the security check procedure, thereby nulling the reason for buying from them, I have not received the goods as per the original premise, which was to have them the next day. Do they care? No. Of course not, there are thousands more saps just like me to keep the machine rolling. Could they have done anything about it? Of course. First and last order with ebuyer, I feel like a mug. And sadly I had to complete the transaction because my member of staff needed the product urgently. So enjoy your profit on this one ebuyer because you'll never see any more from me.”
Helpful Report
Posted 9 years ago
Hi John, First and foremost, please accept my apologies for the inconvenience and annoyance that this matter has caused you. As mentioned in the email you received with regards to the ID checks, this is a routine security check in order to maintain a secure shopping experience for all our customers. I can understand that this situation has not been ideal and am sincerely sorry for this. I can see that a new order has been placed and when the order invoices I will refund the delivery cost. I hope this resolution to the problems you have experienced restores your faith in Ebuyer. If there is anything else that I can help you with then please do not hesitate to contact me at lucy@ebuyer.com. Kind Regards, Lucy
Posted 9 years ago
Hayley
Verified Buyer
“I have used ebuyer many times and have always found their prices to be exceptional and their delivery fast and professional. I will continue to use ebuyer in the future and highly recommend them to others.”
Helpful Report
Posted 9 years ago
Ameen
Verified Buyer
“rubbish”
Helpful Report
Posted 9 years ago
Hi Ameen, I'm sorry to hear you have not been happy with our service. If there is something you would like me to look into, please email me at lucy@ebuyer.com and I can hopefully resolve any queries. Apologies once again. Kind Regards, Lucy
Posted 9 years ago
Robert
Verified Buyer
“Well priced items. Cheaper than eBay and Amazon.”
Helpful Report
Posted 9 years ago
Robert
Verified Buyer
“very poor customer service if there is a problem with the product you have purchased”
Helpful Report
Posted 10 years ago
Hi Robert, I apologise that you feel you have not received an acceptable level of customer service from our team on this occasion. This is not something we find to be acceptable, as we believe that all customers should be assisted with a high level of support, however I am sorry that this did not happen for you on this occasion. I would like to help you further with this matter, therefore if you could provide me with some further details over email about the problems you have had I will be able to review this again. My email address is lucy@ebuyer.com Once again, please accept my sincerest apologies for any inconvenience caused. Kind Regards, Lucy
Posted 10 years ago
Print
Verified Buyer
“Socking service, initially ordered on Monday no confirmation, called on Thursday evening to find out what was wrong, no order processed you have to order again and pay for next day delivery as i NEEDED my items on Friday. Order again and pay postage even-though I should have got it free had the website not had an issue on MONDAY (5 day delivery). Ordered before 6 o'clock and there was yet another issue again overnight and order not processed AGAIN! Until Friday morning, I have had to order once more and pay even more for delivery!!! company taking no responsibility for any of the issues and not willing to refund any delivery charges or anything and the arrogant sales adviser on the phone making customer feel it is their fault. SOCKING SERVICE!!”
Helpful Report
Posted 10 years ago
Hi Print, I am very sorry to hear that you are unhappy with the service that you have received from our Customer Support Team on this occasion as this is not something we find to be acceptable. We take this very seriously and I would like you to know that your comments have been passed across to be reviewed further by the Team Leaders. In regards to your order due to the inconvenience you have been caused, I have now refunded half of the carriage cost for you as a good will gesture as we do not want you to feel that we have not tried to resolve this situation for you. I hope this helps to act as a resolution for your issues, however please feel free to contact me further if you wish to discuss this matter in more details. My email address is lucy@ebuyer.com Once again, please accept my apologies. Kind Regards, Lucy
Posted 10 years ago
Sophie
Verified Buyer
“it was a struggle to get through the checkout process it kept crashing out of the process and not all the graphics and links work so had to start again...not impressed”
Helpful Report
Posted 10 years ago
Hi Sophie, I am sorry to hear that when you placed your order you had trouble with our website and with the check out process. At the moment we have not been experiencing any website problems that we are aware of, however if you could email with some further details I can pass them across to our IT Department to ensure that any issues are fixed as soon as possible. My email address is lucy@ebuyer.com Once again, please accept my sincerest apologies for the inconvenience caused. Kind Regards, Lucy
Posted 10 years ago
Adam
Verified Buyer
“I was very disappointed that payment was not processable twice, and subsequently i was asked to send a scanned photo ID. NO CHANCE!! On top of this the automated emails sent out contain incorrect advisory information.”
Helpful Report
Posted 10 years ago
Hi Adam, I am sorry to hear that you are unhappy with the experience you have received from our company due to the ID Check that you have been subjected to. We ask for this identification in order to confirm that the customer placing the order is the card holder and not a victim of online fraud. We require a copy of the picture page of your passport or UK driving license along with a utility bill at least 2 months old. All identification information will need to be in colour and scanned in as high a resolution as possible. Once received, your identification can take up to 48 hours to be processed. After verification you will be contacted via email to advise of the outcome. The ID Check is a standard part of our ordering process and all of our customers do get subjected to it at some point throughout their time with us, however it does not have to be on your first order it could be on any order that you place with us. Once we receive the requested information we do not ever ask you to do this for us again. If you do wish to discuss this further, please feel free to email me and I can answer any further queries you may have. My email address is lucy@ebuyer.com Once again, I apologise for any inconvenience caused. Kind Regards, Lucy
Posted 10 years ago
Andrew
Verified Buyer
“Had to place order 3 times. They asked for funds off my bank and then when I spoke to someone she was extremely unhelpful. If it fails again I'll take my money elsewhere. Wish I had time to look again because I hate giving my money to companies that treat there customers with contempte.”
Helpful Report
Posted 10 years ago
Hi Andrew, I am sorry to see that you have had some issues whilst trying to place your order with our company. I have checked the order number that you have provided with your review and I can see that the order has now invoiced and the payment has been successfully taken from your account. If you do wish to discuss this matter further, please feel free to email me directly and I would be more than happy to look into your queries for you. My email address is lucy@ebuyer.com Once again, please accept my apologies. Kind Regards, Lucy
Posted 10 years ago
Richard
Verified Buyer
“If I could buy these items across the shelf I would!!”
Helpful Report
Posted 10 years ago
Hi Richard, I apologise that we are unable to offer a service in which you could purchase the items in person, rather than ordering online. At the moment this is not something we can offer out to our customers, however we are always looking into different ways of how we can improve our service at Ebuyer and your comments will certainly be passed across to be reviewed further internally to add to this. Please accept my apologies for any inconvenience caused. Kind Regards, Lucy
Posted 10 years ago
Crawford
Verified Buyer
“First order I placed was to parcel motel - a reputable courier service that deliver to ROI from NI. Order cancelled and account closed without any explanation. It took me 2 days to get my account reopened. Customer service unhelpful - supervisor - yes the one with the american accent - couldnt suggest a solution, disinterested in helping legitimate customers (who can prove their identity and are willing to assume financial risk of fraud). Customer service trainer - a suitable method of dealing with concerns is not repeating the same garbage over and over in 3 minute diatribes. I would also suggest your customer service agents actually listen to what the customer is saying - between the diatribes and repeating myself I wasted A LOT of time on the phone. Thanks”
Helpful Report
Posted 10 years ago
Hi Crawford, Firstly I would like to offer my apologies to you for the inconvenience you have been caused as a result of this matter. In regards to the order placed, unfortunately due to problems that we have had in the past with Parcel Motel for security reasons we are unable to ship any orders to them I'm afraid, however I apologise that your account was made inactive due to this without you being given any notice about what was happening. In regards to the customer service you received by our Customer Support Senior Advisor, I am sorry to hear that you feel that the information you were given by her was not satisfactory. We do not want you to feel this way when calling us and I will certainly pass this across to the Customer Support Team Leader so that this matter can be taken up as a training issue for the future. If you do wish to discuss this further, please feel free to email me and I can answer any further queries you may have. My email address is lucy@ebuyer.com. Once again, please accept my sincerest apologies for the annoyance caused. Kind Regards, Lucy
Posted 10 years ago
Mark
Verified Buyer
“Really need to sort out their Stock system. I have ordered items that I required urgently, paid for Express Next Day delivery, only to receive an email after the delivery was due to say that the items were not in stock after all. What makes it worse is that if you then go on the Website, it is still showing the items as being in stock, after they say they have none. Then to add insult to injury they quote in their email "If you opt for an alternative item, please supply our quick find code and we will be happy to amend this item for you. " Do they heck, their unhelpful Sales Staff told me they cannot amend an order with alternative items!! Not amused, especially given this has happened to me twice in two weeks!!”
Helpful Report
Posted 10 years ago
Hi Mark, Firstly, I would like to offer you my apologies for any inconvenience caused as a result of this matter as we do not expect for any problems to be caused due to out of stock items. Our website is monitored daily and should be automatically updated to reflect the current stock levels of all of our items, however of some occasions this does need to be handled manually and it does take a little longer for the information to be amended when done this way. I apologise that on two occasions you have ordered items which have then appeared as being out of stock as I do understand the frustration this can cause and I will certainly pass this information across to be reviewed internally for the future to try and prevent this from happening again. In regards to the order number you have provided this this review, I have checked this for you and I can see that the problems with the out of stock items have been resolved by my colleague on the Customer Support Team for you. Once again, please accept my sincerest apologies for any annoyance caused. Kind Regards, Lucy
Posted 10 years ago
Nigel
Verified Buyer
“We have a new business start-up and ebuyer missed the opportunity to help us grow by turning down our credit application......”
Helpful Report
Posted 10 years ago
Hi Nigel, I am sorry to hear that your credit application has been rejected on this occasion and I apologise for any inconvenience this may have caused for you. We do not want to lose your custom as a business customer and we are always looking for different ways to help you with problems such as this. Unfortunately I am not a part of the Business Team and I would not be able to give you much advice on this matter, however if you could provide me with a contact number I can arrange for one of my colleagues from the relevant team to contact you in regards to this situation. If you could send me your number via email I will be able to pass this across for you and hopefully we will be able to get this matter resolved to your satisfaction. My email address is lucy@ebuyer.com Once again, please accept my apologies for any annoyance caused. Kind Regards, Lucy
Posted 10 years ago
Barry
Verified Buyer
“adverts drove me mad when making perchases”
Helpful Report
Posted 10 years ago
Hi Barry, I am sorry to hear that you were unhappy with the emails you have been receiving in regards to the deals we offer at Ebuyer. If you would like me to unsubscribe you from receiving these emails, please let me know via email and I will look into doing this for you. My email address is lucy@ebuyer.com. Once again, I apologise for the inconvenience caused as a result of this matter. Kind Regards, Lucy
Posted 10 years ago
Darrell
Verified Buyer
“Ref - 20885139 and 20896493 Absolute rubbish. You need to review your ID Security check process. This robotic 'once you have been selected, it cannot be reversed' trash just does not wash. Despite phone calls, paying via a different method (as instructed) and offering to undergo any security quiz on the phone, I still will not be receiving my £700 order. I do not have time to find a scanner and send a passport picture for an up to 48 hour check! I wanted to ensure delivery by today, that's why I placed the order 5 days ago! I will be going overseas in 48 hours - without a laptop and phone. Ebuyer have slapped a good customer in the face and I feel criminalised. A rule book is a wise man's guide and a fool's bible. Sack whoever is in charge of this ID Verification process, they are fools. Very disappointed in an inflexible company. D Traynor”
Helpful Report
Posted 10 years ago
Hi Darrell, This is just a quick reply to your review to apologise for the frustration this matter has obviously caused you, and also to let you know that your comments have been passed to the correct team. We do take all feedback seriously so this will be looked into. Once again I offer you my apologies. Kind Regards, Lucy
Posted 10 years ago
Tina
Verified Buyer
“keep refusing my card saying wrong address when it isnt”
Helpful Report
Posted 10 years ago
Hi Tina, I'm sorry to hear you are having problems placing your order with us. Having viewed the order, I can see you have been sent an email advising of the issue with the billing address. Unfortunately we cannot process the order as the bank are advising the billing address you have entered on your order does not match the address the bank card is registered to. This will need to be updated before the order can be accepted. I would advise to contact your bank if you are unsure of the address. I hope you can accept my apologies for any inconvenience or annoyance caused. Kind Regards, Lucy
Posted 10 years ago
Ebuyer.com is rated 4.7 based on 53,521 reviews
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