Ebuyer.com Reviews

Name: Ebuyer.com
Rating: 4.74

4.7 Rating 53,534 Reviews

96 %

of reviewers recommend Ebuyer.com

Company Reviews

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Metrics

4.7

Based on 53,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0371 521 3300

Email:

Scott@ebuyer.com

Location:

Howden, East Yorkshire United Kingdom
DN14 7UW

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Ebuyer.com 1 star review on 9th May 2025

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Ebuyer.com 1 star review on 14th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Missed my delivery from yodel. Rescheduled delivery on two occasions but did not arrive. Contacted buyer said too late to investigate. This is how they treat their customers, did not want to know. Don't buy from them, terrible”

Helpful Report

Posted 10 years ago

“I place an order via the website and paid extra for next day delivery pre noon, only to be emailed the next day stating that there were issues in the warehouse and that they were unable to sent the order via this option, they never contacted me to ask if this was OK or suitable for me to deliver the next day and they just sent the items anyway. At the very least a phone call would of been nice, and the opportunity to discuss the delivery of the items, instead they just assume you are going to be available and send the items anyway. I could of called them on the 0871 number but refuse to pay 40p per minute. There was no mention of the delivery charge being refunded or was any compensation offered, instead I had to take an extra day off work and wait for the delivery. This is the first and last time i use Ebuyer.”

Helpful Report

Posted 10 years ago

“Terrible! I tried to purchase a HP Officejet Pro X476dw Multifunction Printer which they accepted my money, I received a Acceptance Confirmation by email to confirm i had purchased the printer and then for no reason they refunded me the money 5 hours later. the Next day the price had increased by 60 pound, after arguing with them asking why have you refunded the money they could not give me an answer. Their solution was to upgrade my account to a business account as it was for a business and to re-process the order. They did not let me have the original price i purchased it at and said that their was nothing they could do (obviously lying). Growing more frustrated I just agreed with them as i needed the printer urgently and re-ordered it. once again they refunded the money into my account for no reason. I called them up to ask why and they said my account had been black listed! i asked why and they still could not provide me with a reason. The customer service is awful not one helpful person! I chose to go elsewhere because its a criminal company. Clearly lying in their terms and conditions saying "8.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Acceptance Confirmation" The prices may seem good but the company itself is terrible! you just have to hope nothing goes wrong with your order because the customer service is not there to help they are there to delay you and waste your time. NEVER use this company. (had to write it on this review website as once again the criminal lying company does not have a option to leave a review on their website, they send you a review email 2 weeks after your order has been received apparently, once again lying to good customers and only taking the good reviews!)”

Helpful Report

Posted 10 years ago

“never never buy from such a company”

Helpful Report

Posted 10 years ago

“the customer service is very bad, can't get no help from anyone.”

Helpful Report

Posted 10 years ago

“I recommended ebuyer to a friend to buy her son the parts for s new computer . She ordered ok but had the order stopped due to a random security check ..she had moved house and did not have copies of recent bills (although card went through).. They lost emails and basically for two weeks messed her around . Obviously the Christmas present to be will now arrive late . As a company we once rated ebuyer..if your order is for a larger sum then brace yourself for the security check from hell with every phone call giving different versions on company policy . In future I will hold back on my recommendations to save my friends the agony .”

Helpful Report

Posted 10 years ago

“Bought two tablets for £600 with next day delivery on Friday. Delivery schedule for Mon. Mon comes and goes no tablets. Ring customer services and told I should have read the terms and conditions of delivery's. Customer services are shocking very poor. Delivery was promised for today just received a phone call and delivery won't be today. All round a terrible experience and seems I'm not alone if you read there Facebook page. Think long and hard before choosing this company for your goods. They also use yodel which are by far the worst Currier company but they are cheap so guess they value profit over customer satisfaction..!”

Helpful Report

Posted 10 years ago

“Bought a laptop from ebuyer and was very impressed with it, so impressed, I bought one for my mum, thats where the problem started. Whe I received the laptop the touch pad didnt work, so I contacted ebuyer to say this and they said to send it back to them, so I did. about a week later, I received an email from them saying that the damage was not covered by the manufacturers warranty, and therefore they would send the laptop back to me. I rang them and asked what had happened and they said that they had received just a laptop in a box so they sent me photos of a smashed up laptop. So I persisted and Persisted that this was not the condition I sent it in, they said they would look in to it. About a week after this, I received the smashed laptop, to find a clear footprint on the middle of the screen, and some of my packaging materials. After about 10 phone calls lasting over 3 hours in total over a SIX WEEK period, I finally have a new laptop. However I felt that I was well within my rights to ask for some compensation for the six week period that I was without my laptop, ut no, apparently they don't offer compensation. This is a real shame as I have had a lot of good experiances with them in the past, however I would be hesitant to order from them again.”

Helpful Report

Posted 10 years ago

“Bought a 3TB Toshiba hard drive that hasnt worked correctly since day 1. 3 attempted return ALL cancelled by eBuyer - it appears I should reply to an email NONE of which I received !! Their attitude was so rude "prove you didnt receive them - added to "its your word against ours". To top it off they deduced money off what I paid as the time that had expired !! Awfull company and have closed my account with them !!”

Helpful Report

Posted 10 years ago

“Worst company I've ever used!!! horrendous company to deal with!! Sent faulty motherboard with a ten item order we placed, damaged pin on board. Made us feel like we were the ones who damaged it!! Every person we spoke to was unaccountable for their terrible service. Took 3 week to test and replace motherboard from when initial complaint was made. Then another week to 'test' board after it was in receipt of being returned. Lost earnings through this whole disgusting experience. No sense of urgency at all and terrible customer service. Still! Waiting for board to be replaced now 3 weeks to the day. Will never use again and I will not recommend anyone use ebuyer if they were to ask!!!”

Helpful Report

Posted 10 years ago

“Ebuyer Not very ethical company ordered a dyson vacum tried to send it back within 7 days within my legal time period.they said I couldn't because I am a business, but my receipt is made out to me and paid via paypal personal. Not a very good loophole BEWARE”

Helpful Report

Posted 10 years ago

“Item faulty but they claim that there was no fault. Having City and Guilds in electronics I thought I was qualified enough to diagnose that the antenna socket on the printed circuit board had come loose and did not make contact. I could have fixed it but it would have invalidated the warranty. Hence the TV said no signal. As they claimed there was no fault I had to pay £10 collection so I did not ask for a replacement as this was the second faulty TV they had sent me. Seiki 39" HD Ready TV SE39HY03UK £179.99 Up to now Ebuyer has done me proud BUT this has now made me look elsewhere. They do not realise that some customers may even know what they are talking about.”

Helpful Report

Posted 10 years ago

“I think this service is very poor you order something pay for it via credit card then you get an email saying please send us a copy of your passport for proof of who you are our accounts team need this but I'm not asking for an account plus I'm not sending anyone a copy of my passport”

Helpful Report

Posted 10 years ago

Hi James, Sorry for the annoyance that this has caused. All of our orders go through security checks and from time to time we do carry out random security checks. We do this so we can maintain a secure shopping experience for all of our customers. I am sorry for the frustration that this has caused you but if you still require your order, you would need to provide these details to the relevant email address stated on the email you received. If there is anything you are unsure of, please email me at scott@ebuyer.com and I will be more than happy to assist you with this. Kind Regards, Scott

Posted 10 years ago

“Tried to place an order for £1500.00 Have tried 6 times with different company credit cards and each one has been rejected for no reason. Phone Customer services and not really interested in the problem. Will have to take my business else where.”

Helpful Report

Posted 10 years ago

Hi Chris, Sorry for the annoyance that this problem has caused you. Due the amount of the purchase, your bank might be putting a temp block on the card. There could also be a number of other reasons why this has been rejected. Please can you email me the order number scott@ebuyer.com and I can take a further look into this for you. Kind Regards, Scott

Posted 10 years ago

“Re. e-buyer: I have tried to buy a computer from you and am absolutely appalled that you have cancelled my order. The reasons you gave were: Your order has been cancelled for one of the following reasons: - You've asked us to cancel your order, - An item on your order has been discontinued or is now out of stock. I have not asked you to cancel the order and when I ordered the item a few minutes ago you said that you had over 200 in stock. My wife had a similar experience and you asked for a copy of her passport and a utilities bill as a 'security check' which is rather insulting.”

Helpful Report

Posted 10 years ago

Hi Paul, I'm sorry for the annoyance and frustration that this has caused you and your wife. It sounds like your wife had been subject to a random security check that we have in place here at Ebuyer. As mentioned in the email that has been sent to you, this is to maintain a safe shopping experience for all of our customers. Please can you email me the order number of the recent order that has been cancelled so I can look into this further and help out if required. My email address is scott@ebuyer.com I look forward to hearing from you. Kind Regards, Scott

Posted 10 years ago

“There isn't enough technical info int he description box about the items I was purchasing. this could certainly improve. As i have to go to an external site to obtain the spec i needed and this is frustrating as it makes you question whether or not your buying the right item.”

Helpful Report

Posted 10 years ago

Hi Marco, I'm sorry for the trouble that this has caused you. I will certainly will pass this across to the marketing and product team. Is there a particular product that you have been looking at that I could help with? I can ask the product manager and the tech team for the technical information that you require. Please email me directly at scott@ebuyer.com and I will be more than happy to help. Kind Regards, Scott

Posted 10 years ago

“EBuyer are a good supplier. BUT their choice of courier is poor. I have had nothing but trouble with Yodel, who are c£&p Any seller that gives a buyer a CHOICE of courier or postage options would set a good example of service and quality.. Which is what is currently lacking with ebuyer. I should let Mr Healey know next time see him.. ( just living down the road from him)”

Helpful Report

Posted 10 years ago

Hi Andrew, Thank you for taking to the time to write this review. I am sorry that you are having problems with Yodel. If you can send me the order number directly to me I can then look into any problems and resolve them for you. My email address is scott@ebuyer.com I look forward to hearing from you soon Andrew. Kind Regards, Scott

Posted 10 years ago

“I have tried twice to order a computer from Ebuyer and both times it was rejected even though I paid securely through Paypal. I will now take my business elsewhere.”

Helpful Report

Posted 10 years ago

Hi Sally, Sorry to hear that this has caused you trouble. Please can you email me your order number directly so I take take a look into this. I need to find out why this has happened and to ensure that any underlining issues are fixed. My email address is scott@ebuyer.com I look forward to hearing from you. Kind Regards, Scott

Posted 10 years ago

“Very good prices and with lots of free deliveries on many products. Have always had great service and prompt delivery from them.”

Helpful Report

Posted 10 years ago

“I have had my account with Ebuyer since 2001and used it to purchase computer components for myself, family and friends. I have a lot of confidence in this company to deliver the products I have chosen, as well and accept products which I have return through change of mind or fault. Just browse around the website, compare the prices to high street and you will be astonished with the savings you can make.”

Helpful Report

Posted 10 years ago

Ebuyer.com is rated 4.7 based on 53,534 reviews