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EDF Energy Reviews

1.2 Rating 749 Reviews
5 %
of reviewers recommend EDF Energy
1.2
Based on 749 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5

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EDF Energy 1 star review on 11th May 2025
Milan
EDF Energy 1 star review on 4th May 2025
Shehri Abdullahai
EDF Energy 1 star review on 4th May 2025
Shehri Abdullahai
EDF Energy 1 star review on 21st January 2025
Mon
EDF Energy 1 star review on 22nd October 2024
Poor Customer
EDF Energy 1 star review on 8th October 2024
Ryan Davies
EDF Energy 1 star review on 11th September 2024
Shaun
45
Anonymous
Anonymous  // 01/01/2019
The worst customer service ever. Not only they could not answer any of my simple questions, but they also were rude and used inappropriate comments when i requested to change and adviser. They did not listen to what i was saying at all. Horrible.
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Posted 3 years ago
We've been sent a massive back bill that goes against OFGEM Rules, From EDF Energy For the amount of £610p, We've been paying every month since moving into our property, Back in August 2021, They have threatened us with county court action, We written to them of the fact, It will be met, With a Defence & Counterclaim, For the whole amount, We have been hounded by them Even though We told them, We comes under the Vulnerable Groups, Please Keep Away, From EDF Energy.
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Posted 3 years ago
Beyond useless this company. When we moved into our new home, weren’t receiving signal from our device and couldn’t provide payment processes. Then after multiple phone calls and engineers, sent a legal letter for outstanding bills but never actually sent us a bill or have means too. Incredibly stupid and almost a parody of a utilities company. Avoid.
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Posted 3 years ago
If you are thinking if you are thinking of getting an EDF smart meter don’t bother. The idea is good but they are total trash and EDF takes so long trying to repair an issue with the smart later. The meter is for their benefit only so they can read your energy usage and that is the only reason. There will probably be a grovelling response from EDF from my post saying that we value customers and we are so sorry that’s codswallop don’t believe it.
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Posted 3 years ago
Rubbish customer service, tried renwing tariff, they make it hard for you to do that, and wait for the more expensive tariff to kick in, thus poncing and screwing the most money out of the customer.
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Posted 3 years ago
Totally rubbish service.On hold for a minimum of 30 Minutes,then passed from pillar to Post.Speaking to a variety of people who seemed annoyed that I had interrupted whatever they were previously doing.Previously had excellent customer service from EDF but obviously their standards have slipped considerably.
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Posted 3 years ago
Failed to contact us when switched to them from green energy network. Vastly over estimated energy usage and lied to new supplier saying we had sent them a final meter reading when they had had no contact with us. All in all a really awful experience.
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Posted 3 years ago
The worst supplier we ever had! 👎👎👎
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Posted 3 years ago
Shocking. They haven't set the meter from the previous owners prepayment meter to my direct debit, then decided that because the meter hasn't been topped up they just cut the power supply. The customer service is laughable, they keep ignoring the messages and there's no contact number to call on Thursday after 8. Tried to fob me off with making me call 105 which I did and they said it's obviously EDF'S responsibility. Find something else if you want leccy in the house because these are completely incompetent clowns
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Posted 3 years ago
Anyone with EDF I suggest you change suppliers, the company chasing us for a bill that was owed to a empty house we moved in to are trying to get us to fork out the money. Not only that they have gone to the extent of finding out my parents old address and forwarding a bill with debt collectors to their old address which was never linked to this account breaching GDPR by retrieving address and information through third party sources or searching the name Gutridge and randomly sending a letter in hope it would get to the new occupants eventually!!
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Posted 3 years ago
The worst experience ever. I asked to have the smart meters installed and the engineer advised me not to top up until the meter was fully installed and confirmation was received via text. Confirmation never arrived and now I have had no gaz supply for two days now because apparently he made a mistake and I was supposed to top up. The chat on the website was rude and unable to help, they have me a number to call for emergencies. The associate over the phone tried to do something but eventually told me that an engineer was needed to open the valve and that I was unable to top up. She was supposed to call today at 6pm to arrange the visit. Of course she called at 5 pm and I could not pick up the phone. Back to the emergency number, after 4 hung up calls (what an irony, no one had a stable line) they gave me another emergency number to call. This is the second day without gaz supply for an error I haven't made and NO ONE CAN FIND A SOLUTION.
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Posted 3 years ago
EDF are pestering me and my disabled wife for bill that is not even mine! Just spoken to the debt collection company who want my deeds for the house so they can prove the bill is not mine. I told them to speak to my solicitors which they declined to do. Dreadful company and so glad i have never ever been involved with them. Do yourself a favour and go to Octopus they are a super company. This lot are a complete shower of _ _ _ _. If I could give less than one star I would.
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Posted 3 years ago
The single worst energy supplier going. I pay my bill 1st of every month, ive asked to change my billing date to then, they said not possible. Yet every month they send a letter threatening legal action if i dont pay that very day. I pay over my bill total every month... i call to talk to someone they hang up several times. This is very very frustating. They messed up my billing and put me on the rate for storage heaters, i have central heating. This on top of the majority of the staff are extremely rude, working from home so they may feel they can be, no patience or understanding. I will run from this company as fast as i can.
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Posted 3 years ago
I have honestly never received such terrible customer service in a long time. Sent bills that change constantly, unable to get any response from calls or whatsapp messages, told wait 28 days for a response, my account being deadlocked and told to go to ombudsman. I have written to CEO and this is a copy: Dear Mr Rossi I am writing to tell you how badly I have been treated by your customer service, which has got to be one of the worst I have dealt with in a very long time. It started when EDF offered to put in a smart meter. My gas meter is an a very dark space under stairs and very hard to get to and because I had an inhome display for my electric I thought this would be great to help me read the meter for my gas and told your staff that. On 24th August I have the new meter fitted, the engineer was abrupt and rude, saying things like "I would be ok if I didn't have to climb into small spaces like this to do my job". He asked for my in home display (from another company) looked at it and says to me "in an hour or so, you will see a little gas flame appear and that will be your gas account working". 2 days pass and no little gas flame. This is where the problems start. I will not bore you with the amount of calls I have made, I am told things like, wait 28 days and it will appear and sorry no one is available to help and basically they have no idea!!! I start looking on the internet and these in home displays are pretty bad for most companies and dont seem to work well, however, alongside this my electric deal with Octopus is coming to an end, so explain to EDF that once this problem is all sorted out I shall look at transferring as you were offering the best rate. FINALLY on 15/9 after being on hold with Rebecca (wont give last name) she is the first person in 6 weeks to mention that I don't have electric with EDF and there is no way my gas in home display will work if I have 2 separate companies providing ,my utilities......ARE YOU JOKING!!! I have spoken to so many members of staff, told to take pictures of my meter (had to get next doors kid to come and take it as I was unable to get in the space). I am soooo annoyed this has been an utter joke, wasting so much of my time and EDF's staff. As this has taken so long I have now reached the point where gas an electric have gone up so much my initial quote to change electric to you as well, the unit rate has doubled!!! This means I can not leave EDF as my gas charges are locked till end of 2023, so to leave your company now would cost me £100's. I have not really explained my case to you properly as there has been soooooooo many calls, so much time and money wasted, when if your staff were trained properly, when I called on 26th August, they would have told me "in house meters do not work for gas if you do not have the electric with the same company." I would have been in the same position now, not being able to read my meter at all and would have secured a better 3 year electric deal. In conclusion, your customer service is terrible, the last letter I got from Gabrielle Bell in complaints, basically telling me there is nothing they can do have dealocked my account and I should call the ombudsman tipped me over the edge. I tried calling back most day and whatsapping your company, but have been totally ignored. Today I am totally defeated by your company and breaking down to your staff member, it has caused me so much distress. I have been thrown £50 to go away and shut up.
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Posted 3 years ago
I have never ever met rude, unprofessional, unfriendly customer service.
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Posted 3 years ago
Have tried several times to get my account put on line Impersonal ,inaffective ,inadequate customer service
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Posted 3 years ago
Live Chat advisors just waste your time with irrelevant questions until you end the chat. I wasted 40 mins on Live Chat with a simple question until it became clear I was not going to get an answer. Customer service in this country since the advent of online account management has taken a nose dive into the gutter and senior management know it and will continue to get away with it for as long as they can. I hope those bastards die a slow and painful death.
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Posted 3 years ago
This is run by criminals!
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Posted 3 years ago
do not go with this company, they are rude, hung up on me twice then tell you to reply to a text which never goes through!! they say reply in 22 hours it took them 90!!
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Posted 3 years ago
Absolutely appalling company , 4.5 hours on the phone this week now my elderly parents have no power and the manager will not authorise western power to by pass the smart useless metre so they are now with no power and it will be dark in 1.5 hours , I’m so furious that I will be going to ombudsman on Monday morning and changing companies This company stinks they don’t even rate a 1 star Awful
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Posted 3 years ago
EDF Energy is rated 1.2 based on 749 reviews