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EDF Energy Reviews

1.3 Rating 765 Reviews
5 %
of reviewers recommend EDF Energy
1.3
Based on 765 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult

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EDF Energy 1 star review on 25th June 2025
Jennifer Wayne
EDF Energy 1 star review on 11th May 2025
Milan
EDF Energy 1 star review on 4th May 2025
Shehri Abdullahai
EDF Energy 1 star review on 4th May 2025
Shehri Abdullahai
EDF Energy 1 star review on 21st January 2025
Mon
EDF Energy 1 star review on 22nd October 2024
Poor Customer
EDF Energy 1 star review on 8th October 2024
Ryan Davies
46
Anonymous
Anonymous  // 01/01/2019
Awful resolution for problems. It took me 3 and a half weeks to sort out a problem EDF had created. They shut my account with no warning, and proceeded to tell me it was my fault. I had to deal with very long waits trying to get hold of someone and once through they were grossly unhelpful. I was promised to be phoned back by many agents, and this never happened. I had to keep ringing them to get any help. Avoid EDF at all costs!
Helpful Report
Posted 3 years ago
Awful company, I am shocked with untrained and not competent people working there . No trust for this company
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Posted 3 years ago
There customer contact service is automated and cannotunderstand simple messages. Eventually they say somebody will contact you, but on previous contacts I may as well talk to my dog (I don’t have a dog) What a useless shower
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Posted 3 years ago
In my opinion EDF will get customers into debt , they have extremely poor customer service, had to argue whey I hadn't had a bill in over 4 months then after numerous messages and calls I get a bill saying my direct debit is increasing to £400 a month yet over the winter period (4 months in this case) I used £400 surly that £100 a month. Ohh and if your looking for the 24h support it a total waist of time normally the reply is an agent will get back to you in 72h what a joke.
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Posted 3 years ago
They are just a massive big machine gobbling up money, who believe that there Customer Support can be like Microsoft or Google and all be done with AI Help me Lord what has the World done to inflict EDF upon us. Mr Spence Eng
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Posted 3 years ago
Please don't go to them. I have been offered a £61 per month direct debit, for a small apartment and after 2 months they wanted to charge me more than double. I sorted that out in many days and investigations. They charge me a few bills for the same period, now again, after a few months, they want to charge me £4.000 for a year. It is never-ending and I begin to believe that they are harrasing people on purpose until they just give up. I am seriously thinking about suing them.
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Posted 3 years ago
I have been on the phone to EDF for 7 days spoke to many people who promised me they would sort out the problem. They did not, training of staff is non existent. Tenants cut off twice cannot top up because system is failing. How many times and how many people do I have to speak with to get electricity. What a shambles how can this company offer such zero customer service.
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Posted 3 years ago
Had a problem for about a year in total that was all sorted.. until I let them talk me into getting SMART METERS WHAT A JOKE DONT GET THEM FITTED!!! Nothing but problems ever since , as for them making appointments to come an put problem right they just don’t turn up if I could have SMART METERS REMOVED I WOULD!! DONT GET SMART METERS!
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Posted 3 years ago
Our energy company went bust, so we’ve been automatically transferred to EDF. Absolutely rubbish, we can’t even set up a direct debit, after numerous attempts by my husband to do this, it asks for meter readings and a payment which we’ve done no end of times, then set up the direct debit, then within a few hours we get an email to say we’ve cancelled our direct debit!!! You can’t get hold of anyone, if you do the online chat they can’t help until the outstanding balance is cleared, it is as much use as a concrete parachute. My husband is currently trying to phone them and it’s cut him off!! How are we not surprised
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Posted 3 years ago
Incompetent , uninformed, un coordinated customer service staff 5 hours six phone numbers three cut off chat bot and text services. All I needed to know is was my smart meter compatible for Solar FIT and if not please replace so it is they're worse than useless.
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Posted 3 years ago
I joined EDF in September 1st payment of 104.00 to come out 25th October,phoned and requested it to be taken on the earlier in the month,which was done ,didn’t, check again until and saw that for Nov,Dec andJanuary they had reduced my payments to £7 a month As requested
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Posted 3 years ago
I was transferred to EDF against my knowledge when another company went into administration. When I moved out of the home they supplied I agreed an installment plan for the amount due. Just looked at the account online and they have unaccountably more than doubled the total due. Don't touch them with a bargepole.
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Posted 3 years ago
Spoke to somebody called joanne on the phone, poor customer service, told me she couldn't understand what I was saying, when i asked her to please transfer me to another colleague who would understand my Yorkshire accent she proceeded to ignore me and told me she couldn't understand me still. Very poor service.
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Posted 3 years ago
I switched to EDF from Bulb in November 2021 as Bulb were in trouble. I never had any problems with Bulb. I was quoted £58 monthly for a 1 bed flat which was reasonable. I paid 2 months at €58 then was told from January 2022 I would be paying £91 monthly. I was not happy with this so switched to Scottish Power. After paying 3 months at £58 (£174 ) I have received a final bill for £309 (including £100 each for electricity and gas early cancellation fee). They have also grossly overestimated my gas reading. I have contacted them to complain and they will not change the final bill. This means I have paid Edf €483 for 2 months supply. DAYLIGHT ROBBERY!!. I am 73 and on a pension and when they take this £309 from my account thisthe next week I will have little money left for the next 2 weeks. Do not go to EDF as they will rob you blind.
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Posted 3 years ago
I have been trying for 6 weeks every day on hold for over an hour to speak to someone on a bill .... we agreed a DD amount and then they took a different amount .... sent debt collector and STILL i cannot get hold of anybody - just constantly on hold - tried to complain thats fruitless ....ABSOLUTE JOKE !!!!!!!!!!!!
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Posted 3 years ago
Absolutely ridiculous company I have a smart metre in my house and they are charging me above what my smart metre says telling me it’s right getting to talk to somebody who will tell me things is a joke I get spoken to like I am something on their shoes and trying to change to another company is horrendous
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Posted 3 years ago
Group of rubbish
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Posted 3 years ago
An appalling company
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Posted 3 years ago
Terrible customer service, they are good when they want your money but getting refund is ridiculous, saying they posted cheque, when I does not arrive you can not get through on phone and messages take forever that you get a different person everytime and have to repeat yourself over and over again still not getting problem sorted
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Posted 3 years ago
In short I would pay more not to be with EDF. Customer service cut you off after waiting on hold for 30+ mins. I was told on two separate occasions that my power would come back on and I would be phoned back within that hour - nothing happened. It then took me six hours to get a member of staff to move me onto Direct Debit for electricity to be greeted by mail in the post saying that I was set up for Pay as you go. I have never experienced such a bad service, I genuinely cannot believe how bad my experience has been with EDF. As soon as the issues with price caps are over I am going to move straight away even if it costs me more. I would pay more not to be with EDF.
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Posted 3 years ago
EDF Energy is rated 1.3 based on 765 reviews