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EDF Energy Reviews

1.2 Rating 748 Reviews
5 %
of reviewers recommend EDF Energy
1.2
Based on 748 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5

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EDF Energy 1 star review on 5th June 2025
Concilia
EDF Energy 1 star review on 11th May 2025
Milan
EDF Energy 1 star review on 4th May 2025
Shehri Abdullahai
EDF Energy 1 star review on 4th May 2025
Shehri Abdullahai
EDF Energy 1 star review on 21st January 2025
Mon
EDF Energy 1 star review on 22nd October 2024
Poor Customer
EDF Energy 1 star review on 8th October 2024
Ryan Davies
46
Anonymous
Anonymous  // 01/01/2019
If you value your mental health and your time, then EDF COMPANY is not for you. Your letters and arguments are ignored, it is difficult to get through on the phone and often the connection is cut off, the complete confusion you are led in a closed circle over and over again is only an imitation of helping customers. I have been a customer of the EDF​ company for many years, and always pay all bills on time. In September 2022 I paid a bill of £261.61. But in October 2022 I received a huge bill for electricity for £3,486,62 I have repeatedly asked EDF to send an engineer to inspect my meter for malfunctioning, After a long negotiation EDF set me an appointment for 18 January 2023 When the electrician arrived, he informed me that he had arrived to install the smart meter. Although I have always told EDF that I will not change or install anything until we have checked whether my meter works properly or not. I explained the problem to the electrician. He inspected the meter, and noted that my meter is spinning very quickly, although at that time the heating and other electrical appliances did not work. He also said he understood the problem and that he would report it all, but to close the issue. Another appointment needs to be made and another duplicate meter installed to make sure the old one is correct. I was very pleased, hoping that this would now be resolved more quickly. On 17th July 2023 EDF responded that they would not be able to send an engineer until the debt was settled. Whats going on? I live in one bedroom flat, according to the readings of my electric meter over the past two months, my consumption has increased by more than three times. while I do not use heating, and try to be very economical, i have all the lighting economical on LED EDF has been refusing to send an engineer to check the servesability of its equipment for more than 8 months. And at the same time, through letters and calls, EDF are stubbornly trying to send me an engineer to install a smart meter, like its a panacea for all the problems, although we can observe that with smart meter, consumers also have a lot of problems. EDF Its like a one-way road, no dialogue, just EDF interest, more than a year of telephone conversations and letters nothing has changed EDF is a large company with huge trained staff sharpened only for profit, and lonely consumers simply lack the strength and resources to defend their rights, and in the end, a lot of people do not want to be in this stress simply give up, and EDF becomes enriched withdrawing funds from people who trusted them, believing that this is a large and promising company with a huge financial turnover. Although not everything is so promising here. In 2022, the debt of the French company EDF grew to 64.5 billion euros, and here we also need to think about whether we made the right choice for the company EDF
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Posted 1 year ago
total nightmare its taking over 5 months to resolve issues with the most non transparent billing system I ever witnessed i am looking to see if there are any external bodies that are teckling these issues, I recon compensation scheme must be on its way. they can't be getting away with this considering what amount of money they are collecting
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Posted 1 year ago
Awful service, poorly trained staff, poor communication, no record of previous call, no promised callback, do not use.
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Posted 1 year ago
They are very cunning quickly took my meter reading by their engineer I was not aware of. This resulted in generating a bill. Normally I give reading myself but they couldn't wait for my money. I have now paid the bill but still showing a debit balance. I need to look elsewhere
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Posted 1 year ago
Just terrible. So many mistakes. Staff aren't trained properly. They don't care enough (probably aren't paid enough). Long waiting times. They will bill you late charges when it was their fault they were late. They will lie to you to get you off the phone. Their online account system doesn't work - They cutting costs on their online system so you had to call the call centre which is terrible. I hope this company goes bust to make room for companies that actually care about their staff and customer.
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Posted 1 year ago
Awful Incompetent Arrogant Shysters I have had issues ever since the “smart” device was installed It won’t connect with my night storige meter and therefore am flying blind This has gone on for over 10 weeks Plus the goon who installed my meter failed to earth it They are trying to tell us that is not their problem Impossible to get a straight answer let alone help Do not go near if you want an easy time they should never be able to operate with this lack of customer service
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Posted 1 year ago
Awful Incompetent Arrogant Shysters I have had issues ever since the “smart” device was installed It won’t connect with my gas meter and therefore am flying blind This has gone on for over 2 years Plus the goon who installed my gas meter failed to earth it They are trying to tell us that is not their problem Impossible to get a straight answer let alone help Do not go near if you want an easy time they should never be able to operate with this lack of customer service
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Posted 1 year ago
Not that another 1 star review bothers them, it seems like they are taking pride because reading the reviews it doesn't look like EDF does anything to change their customer service. I agree, shocking! You have to call a landline number that's not free. Then you hear the excuse again that they are super busy (what a surprise people want to get in touch if your product is abysmal..., also, I am tired of this excuse now). Then the line cuts off after 10 minutes. You are supposed to whatsapp them. But they only reply a day later if you are lucky. You then get to engage with a customer adviser who behaves like a robot, barely motivated, has no clue and is not in the slighted interested in helping you. Replies can also take a day, if they come at all. So basically useless. I had to really fight to get to speak with someone over the phone, who was friendly but by that point I had already wasted so much time it didnt matter anymore. Also, even though I was in debit they reduced my DD payments to £8/month for electricity, which is absolutey ridiculous. I only noticed months later because they only send out bills once every 6 months! Why??? That doesn't make any sense. Also their bills are so confusing not even my friend who is a CFO quite understood them. Shambles! Worst energy company I ever dealt with in my 17 years in the UK. I switched to Octopus energy where the system is so much easier and customer service is much better from what I hear and read.
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Posted 1 year ago
My father has been messed about by then for over a year. The black meter that links to the smart meter hasn't been working and still they don't send an engineer. Keep fobbing him off. He gets estimates. They are useless.
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Posted 1 year ago
Can't answer a simple query about Social Tariffs. Idiots!
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Posted 1 year ago
YOU DO NOT HAVE ANY CUSTOMER SERVICE! - KEPT WAITING OVER 50 MINUTES TO REPORT AN ISSUE, BUT YOU MUST BE EATING YOUR TEA SO I GAVE UP. YOU ARE A BUNCH OF IGNORANT SODS, THAT CANT BE ARSED WITH YOUR PAYING CUSTOMERS....
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Posted 1 year ago
Trying to get a correct bill for over 10 weeks. EDF insists on using a fictitious opening read to extort more money. Sent a photo of gas meter on 5/9/23 showing opening read, another two weeks later and then weekly but they just ignore it and use their own which is overcharging me by £400. Have spoken to chat bots, call centres all over the world, energy agents, have made dozens of phone calls, emails to people all promising to put it right but to date still no action and demanding over payment, dishonest company. This has to be put right at some point and who will compensate me for the stress I have suffered and my valuable time.
EDF Energy 1 star review on 16th November 2023
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Posted 1 year ago
The world's worst billing system. Hugely overly complicated bills that make no sense and are just muddled with estimates and actuals. One bill said an engineer took the reading one month which isn't true as I never let an engineer in to take the readings. EDF continue to confuse my monthly actuals with estimates and over charging me. So many wasted paper bills with contradicting billing information from one month to the next. Trying the get me to switch to a smart meter. Why can't they just accept my monthly actuals and stop with the meaningless, unhelpful estimates. I have taken this to the ombudsman but very early stages. Avoid EDF if you can as their billing system is beyond useless and stressful.
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Posted 1 year ago
So bad communications so bad customer service.
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Posted 1 year ago
I feel sorry for the EDF telephone operators, who are so pleasant but they have been given instructions from EDF to use tactics to stop customers from getting their money back. We are nearly £2,000 in credit and have had no luck in getting it back. We gave EDF the meter reading and told them I was closing my account. I gave our new supplier our meter reading. Now EDF are refusing to refund us OUR money. We would not recommend EDF to anyone. WE WANT OUR MONEY BACK
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Posted 1 year ago
DO NOT GET THERE SO CALLED SMART METERS THEY ARE A JOKE!! I have been with edf for many years and I was hounded to get a smart meter as I am never home and would be convenient. Well let me tell you 9 month down the line I have been put I to debt with it its a absolute nightmare I've had engineering out I've had all the sorrys I've had complaints closed without my knowledge if you can call them they hang up or promise to.call back never happens ! They sold these meters in a panic because of price hikes and thought if someone don't pay they can put them on a pay as you go and get there money back that way . I wish I never got one and I wouldn't recommend EDF to my worst enemy!
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Posted 1 year ago
No contact from customer service for a week despite trying 3 different methods. Avoid at all costs, awful company
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Posted 1 year ago
Top tip. Never, ever ever be in credit with them. Especially if are thinking of changing your supplier. Getting your credit balance back from is an absolute nightmare. They delay & delay and then delay some more. They are using YOUR money as their cashflow.
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Posted 1 year ago
I'm lost for words how bad EDF are, they mithered me to have a smart meter installed, yet 2 years and 3 engineers later my bills are still estimated, and always over estimated at that, can't wait until i can change supplier.
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Posted 1 year ago
Worst service In the world. Customer service unacceptable. Raise a customer complaint no ibody comes back to u. When u call and get through they talk to u as if they do not want to be there. Terrible service was great up to 6 months ths ago. What's gone wrong. I am seriously thinking of changing supplier.
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Posted 1 year ago
EDF Energy is rated 1.2 based on 748 reviews